Delivering Managed IT Services and IT Support in Dallas

Since 2002, our company has been offering comprehensive IT support and managed IT services to businesses in Dallas and beyond, providing expert computer support and services.

How It Works

IT Support & Managed IT Services (MSP)

Whether you need proactive or on-demand support, we provide new and innovative solutions for onsite and remote situations.

Cybersecurity

Whether you need proactive or on-demand support, we provide new and innovative solutions for onsite and remote situations.

Managed Cloud Services

Whether you need proactive or on-demand support, we provide new and innovative solutions for onsite and remote situations.

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Core IT Services

With in-depth knowledge of our clients’ industries, we help guide you to the MSP and IT services that meet your unique business goals.
IT Outsourcing

IT Outsourcing

IT Outsourcing Managed Services Program (IOMSP) provides you with a worry-free, proactive offsite IT department that treats your network as if it were our own. You are assigned a pod of Network Administrators who manage, maintain, and support your entire information technology infrastructure. This includes 24/7 monitoring, AV security software, unlimited rapid support, procurement, and consulting services. We want to handle everything IT for your business, this program provides a lot of value and ROI. This is the core of our business and what we love to do.

IT Support

Since 2002, our professional IT support group has provided businesses in Dallas and cities across the U.S.A. with emergency onsite and remote support. We offer our clients offices, server rooms, data centers, and cloud environments. Experienced with Microsoft, Linux, Unix, VMWare, Macintosh, and other operating systems, we're prepared to provide support on any platform. Our IT support team is on call 24/7, or you can choose to engage us using our hourly or retainer model. You can also leverage ITECS as a proactive offsite IT department, with our IT Outsourcing Managed Services Program.
IT Support
Managed IT Services

Managed IT Services

At its core, ITECS is a Managed IT Services Provider (MSP) that offers innovative solutions and brings together solutions from different areas to create an end-to-end service model. ITECS' MSP services provide a cost-effective way to access critical IT capabilities and applications.

ITECS goes beyond digitizing workflows or decentralizing business operations — it empowers an enterprise to streamline and transform its whole operation by leveraging our Dallas-based Managed IT Services.

IT Consulting

Our team of IT consultants in Dallas comprises a group of highly skilled and innovative professionals who are dedicated to utilizing technology to enhance your business performance. We work closely with your team to gain a better understanding of your objectives, business processes, and existing information systems capabilities. By offering a clear roadmap of which technologies should be deployed and how to optimize their functions, we help you lower your IT expenses. Our vast experience working with numerous companies across different industries gives us a competitive advantage.
IT Consulting
Cloud Hosting

Cloud Hosting

Over the years, as we evolved into a managed services and IT support company, we realized that our clients' technology sector and certain divisions of their networks would heavily rely on cost-effective access to private and public cloud hosting services.
To address this need, we established ITECS Promus, our Dallas-based cloud hosting services division. With our extensive training and certifications, we enable our clients to leverage cloud environments whether they're hosting in our data centers or other platforms such as AWS, GCP, and Azure.

Cybersecurity

Having a reliable IT partner who can effectively handle the constantly evolving digital threats is crucial for businesses. Since 2002, the frequency of sophisticated cyber attacks like phishing, ransomware, and network intrusions has increased substantially. These threats pose an existential risk to organizations. ITECS provides cutting-edge cybersecurity solutions and services that help clients strengthen their IT infrastructure and prevent digital intrusions. Our cybersecurity services include network penetration testing, IT security audits, policy and protocol designs, patch management, and much more.
Cybersecurity

How It Works

IT Outsourcing

Our IT Outsourcing Managed Services Program (IOMSP) offers an array of services including the iTecs tool stack which encompasses our patch management, health monitoring, and next-generation antivirus. Additionally, the program provides you with unlimited IT support and consulting. For projects that require a significant amount of time and resources, we offer a discounted fee to be negotiated at the time of the project's inception.

The billing on this program is based on a per unit per month basis. This program is attractive for businesses who want to engage iTecs as their proactive IT department. There is also an alternative comparable program called the MSP Select which provides the iTecs tool stack but not unlmiited support or consulting services.
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IT Support

iTecs offers IT Support in Dallas, Texas and all major metropolitan cities across the United States. While our corporate headquarters is located in the Dallas area, we have an extensive network of contractors and employees strategically located in other cities to ensure that we can help with all IT support requests regardless of the location.

For IT break-fix support, we offer our hourly and retainer programs to allow any company, regardless of their budgetary and IT support needs, to receive support from our efficient technical team, irrespective of their fiscal and IT support needs.
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Managed IT Services

Managed IT Services offered to Dallas and companies abroad provide an option for businesses to have iTecs handle information technology services and tasks. Because iTecs provides all IT support, consulting, hosting, and cybersecurity related IT services, our ability to handle your company's managed IT services efficiently and within your IT budget is almost certain.

Our approach to providing managed IT services is to understand your exact needs and provide a partnership agreement that works for both parties. We also assign a team that consists of experts with various skill sets and an IT Manager to ensure a long and prosperous partnership between you and us.
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IT Consulting

Our team in Dallas provides IT consulting services and has decades of combined experience in supporting, designing, and implementing various IT solutions across a multitude of business sectors. Our consultants are certified and trained to help companies meet compliance standards such as HIPAA, PCI, SOC2, and ISO. Those consultants are also well-versed in the vastness of technology solutions suitable for your sector and business needs.

To engage iTecs for IT consulting, we offer retainer or flat fees for projects.
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Cloud Hosting Services

If you are looking for cloud hosting services, iTecs offers a managed solution that is secure and reliable for your business. We use advanced cybersecurity measures to protect your assets, backup your data, and prevent any security breaches. Our central data center is located in Dallas, TX, and additional in Kansas, Kentucky, and Virginia. Unlike many of our competitors who resell Amazon AWS or Microsoft Azure, we have invested in our hardware to host our client's cloud environments.

At iTecs, we understand that every business has unique cloud infrastructure needs, which is why we offer private, public, and hybrid cloud solutions. We begin each opportunity with a discussion on how to design, implement, and support your cloud environment.
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Cybersecurity

Managed Security Service Provider (MSSP)
iTecs Cybersecurity team delivers managed security services from our corporate headquarters in Dallas, TX. Our state-of-the-art Security Operations Center offers monitoring, triage, security consulting, compliance remediation, scanning, breach response, and Managed Detection and Response (MDR) services.

We provide support, tools, and consulting for PCI DSS and HIPAA compliance. Our team guides you through the entire PCI and HIPAA process, from pre-onsite gap analysis and onsite assessment to remediation assistance and the delivery of PCI or HIPAA Report on Compliance. A dedicated cybersecurity manager will help guide you through the onboarding process and ensure that you receive the best services tailored to your needs.
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Over 1,000 Small and Large Companies Have Trusted Us Since 2002

Technicians troubleshooting and resolving computer issues in an office.

ITECS has a unique advantage, as it has extensive experience working with small and medium-sized businesses (SMBs) and large enterprise brands such as Palo Alto, Cisco, and Check Point. They also provide these businesses with cutting-edge technologies such as Sophos, Fortigate, Sonicwall, and Check Point. This dual-pronged approach ensures that all companies have access to top-of-the-line tools that leverage the latest trends in the digital world.

ITECS provides expert support in managing enterprise technology from both an SMB perspective and a large company scope. This allows your company to stay ahead of the competition by ensuring optimum efficiency when dealing with anything from internet communication protocols and cybersecurity issues to standard tools for sharing digital resources. Thanks to iTec's comprehensive set of services combined into one package, any business can easily make strides toward a brighter future!

IT Support and Managed IT Services in Dallas and Abroad Since 2002

Team providing IT support and solutions remotely to clients

ITECS is a distinguished Managed Service Provider (MSP) that offers unparalleled IT solutions and services to its esteemed clientele. Our unwavering commitment lies in providing our clients with the robust support necessary to thrive in an increasingly digital landscape

Based in Dallas, ITECS builds long-lasting and fruitful partnerships with every client through attentive collaboration. We provide a comprehensive range of services, including IT support, consultation, managed IT services (MSP), cybersecurity, and cloud hosting offerings, to businesses of all sizes within Dallas and beyond.

Our sophisticated, customer-centric approach emphasizes delivering IT support that exceeds our clients' expectations. We assign a proficient team of experienced Network and System Administrators to your organization so that you can access remote and onsite assistance. Additionally, Brian Desmot, ITECS' esteemed founder, shares his expertise as a fractional CIO/CTO, providing cybersecurity and consultative services.

Since its inception, ITECS' founder, Brian Desmot, has expertly shaped the company to embody the principles of corporate decorum and professionalism gleaned from his prior experiences at esteemed organizations such as Deloitte, GTE, and ClubCorp. Due to the cultivated business culture and our internal framework at ITECS, meticulous attention to detail and prompt responsiveness remain steadfast. This enduring, conscientious dedication fosters unwavering trust in our clients, some of whom have engaged our team as their offsite IT department for over two decades.

What Our Customers Are Saying

Manuel “Manny” Valencia

Very responsive and knowledgeable, and also a great value. For everything we've ever needed the iTecs team has come through for us. We enjoy working with Brian, Marc, Austin and the entire iTecs team. Highly recommend!

Positive: Professionalism, Quality, Responsiveness, Value

Tom Lopata

The best Managed IT Services company in Dallas, period. We've been using this group to handle our company's IT for 2 years and every day, they deliver professional and courteous support. If we need to order a new computer or set up a new employee, we call our assigned network admins, and they take care of us the same day. Can't praise these guys enough.

Bill Squiric

We got hit with ransomware and itecs recovered our data the same day, thank you, Jeff & Brian. We value your managed IT support services and look forward to continuing our partnership.

Positive: Professionalism, Quality, Responsiveness, Value

Doug Vanderbilt

Itecs has provided us with best IT support we could hope for. Outsourcing all our IT support to Itecs was the best decision we have ever made. The Itecs Team is top notch, deeply knowledgeable about technology, understands our business needs, always there to solve problems, and gives great advice. Itecs is the best IT support company in Dallas!

Joy OBrien

Over the last year it has been fantastic working with iTecs, their MSP team is professional, resourceful, and very responsive- all the things you need from an amazing IT services provider!  I appreciate all their hard work and dedication to our organization!  Keep up the great work!

JD Hilzendager

We had a tough time keeping and justifying a network admin for our company and decided it was best to find an outsourced and more flexible option. Brian and team were local to us in Dallas and met f2f to discuss our needs. I was impressed enough we put them to work the next day. 6 months in and zero regrets.

Bill Law

I really enjoy working these IT guys. They are the best in Dallas. I would highly recommend them to anyone looking for IT support.

Response from the owner: Thank you, Bill, for the five-star review! We also enjoy working with you and your staff and look forward to continuing our managed IT services to help you scale your business by handling your IT needs!

Joe Dunlow

Brian and team are always very responsive, professional and up to the task to offer support for any of our projects when we need it. We have worked with iTecs for well over 10 years for various projects and plan to continue to leverage their help.

Scott Jeffrey

We outsourced our IT support and services to iTecs and have been nothing but impressed.  Their ability to problem solve and think outside the box for a win-win solution is unmatched.  They are always available and super responsive.  I would recommend to anyone looking to outsource their IT support, regardless of company size.  Thanks iTecs!

Alexis Talbott

Our company Ad Pages have used iTecs as our IT department, outsourcing our IT, for over 15 years, and we appreciate their consistently efficient IT support and professionalism.

Response from the owner: Thank you, Alexis! It's amazing we've worked together for over 15 years with iTecs being Ad Pages offsite IT department. We appreciate your business and our business relationship. We hope to continue providing IT support services for 15 more years!

Brendan Orient

Been a client of Itecs for over 3 years now.  They have a quick response time and are always willing tailor their service to our specific needs - Would highly recommend.

Response from the owner: Thank you, Brendan. It's been a pleasure providing IT support and Managed IT Services to Phoenix Captial Partners and working with you. We value our IT partnership with PCP and look forward to many more years being your offsite IT department.

Christy Flick

ITecs IT does a great job of keeping our systems up and running.  Very responsive, always considering the big picture, and securing our network. They deserve a five-star review for their exceptional IT support services. We appreciate a job well done!

Response from the owner: Thank you very much, Doctor Flick! It's been an honor to provide IT support and Managed IT Services to HealthWorks in Plano

Why is ITECS The Leader in Managed IT Services

Businessperson in a futuristic office environment with advanced technology

Our Company Culture Prioritizes Refined Corporate Etiquette

We aim to provide every client with the highest level of professionalism, ensuring consistency in our proactiveness, attention to detail, and open communication.

We Assign Teams to All of Our Clients

At ITECS, we recognize that each client's IT needs are unique and demand individualized attention to ensure optimal performance and seamless integration with their business processes. By assigning a dedicated team of experts to each client, we cultivate a one-on-one, intimate IT partnership that extends beyond the limitations of a traditional help desk with an escalation model. This tailored approach enables our specialists to develop a comprehensive understanding of the client's infrastructure, facilitating rapid identification and resolution of potential issues while promoting a proactive, preemptive stance towards emerging challenges. Moreover, the close-knit collaboration with the client fosters trust and open communication, empowering them to make informed decisions that drive their business forward in today's increasingly complex IT needs.

Strict Adherence to Service Level Agreements

We strive to have a maximum of 30-minute response times to new service (IT support) requests that come through our IT Service Manager (ITSM), Jira. Each set of pods is assigned an IT Manager who closely monitors their assigned pod's performance and compliance. Furthermore, the ITECS Manager of Operations ensures the IT Managers have the necessary resources.Whether your service request is a break-fix IT support request or a significant project focused on a critical IT operation, ITECS provides timely and efficient deliverables.

A Full Suite of IT Services

Choosing ITECS as your IT partner provides your organization with a distinct competitive edge, as we offer a full suite of IT services that cater to the diversity of your business needs. Our comprehensive approach ensures that clients receive end-to-end solutions, streamlining their operations and reducing the need to engage multiple vendors. By consolidating all IT-related services under one roof, ITECS delivers unparalleled efficiency, cost savings, and a cohesive strategy that aligns with your business objectives. Our seasoned team of experts possesses extensive knowledge and experience across a wide range of industries, enabling them to devise innovative, customized solutions that drive growth, enhance security, and optimize performance. In entrusting ITECS with your IT needs, you gain a reliable partner committed to fostering your organization's long-term success through the seamless integration of technology and business strategy.

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