Common questions
Managed email security and ITDR FAQ
Most buyers want to know where filtering ends, when ITDR begins, and who acts during an incident. These answers explain platform coverage, deployment, historical analysis, containment, and service scope so you can compare the approach against your current Microsoft 365 and email security controls.
Do we need both email filtering and ITDR?+
Not every environment needs both on day one. Check Point and Petra can be assessed and scoped as separate layers based on platform, existing controls, and risk. Microsoft 365 organizations often benefit from combining email protection with post-authentication ITDR; the final recommendation and licensing are documented in your proposal.
Does Petra Security replace Check Point Email Security?+
No. Petra Security is Microsoft 365 Identity Threat Detection and Response, not an email content filter. Check Point protects email and collaboration content and also includes email-account anomaly and takeover signals. Petra adds dedicated tenant-wide identity detection, attack-impact analysis, forensics, and response after authentication.
Which platforms does this service protect?+
Check Point Email Security supports Microsoft 365 and Gmail, with collaboration and data-protection coverage determined by the selected package. Petra Security is specific to Microsoft 365 and monitors relevant activity across Entra ID, Exchange Online, SharePoint, OneDrive, Teams, applications, and related audit logs.
What can happen when Petra detects an identity compromise?+
Based on your approved response scope, containment can include revoking sessions, locking an account, retracting related phishing messages, and removing persistence such as malicious inbox rules, unauthorized applications, device registrations, or connectors. ITECS documents escalation, authorization, communication, and follow-through before go-live.
Can Petra find attacks that happened before deployment?+
Petra Scan can analyze up to six months of Microsoft 365 audit history for evidence of past and active compromise. The available lookback depends on logs Microsoft was already recording, because historical audit data cannot be generated retroactively. Official guidance describes a typical 24–48-hour scan turnaround after onboarding.
What does ITECS manage in the combined service?+
ITECS assesses the environment, deploys the approved platforms, designs policies and escalation paths, validates alerts, coordinates authorized containment, manages tuning, and delivers operational or incident reporting. Licensed features, response hours, integrations, and decision authority are confirmed in the service scope for each client.