MSP Select: Tools-Only Managed IT Foundation
Managed monitoring, patching, and endpoint protection with RMM and Sophos XDR. All support and projects are billed separately via retainer or hourly.
Who it's for
Built for teams that already have IT ownership
MSP Select fits organizations with internal IT or light support needs that still want managed monitoring, patching, and endpoint protection.
Ideal for
- Organizations with internal IT staff needing tools only
- Budget-conscious businesses wanting basic protection
- Companies preferring pay-as-you-go support
- Low-complexity environments with infrequent support needs
- Businesses wanting month-to-month flexibility
Consider other plans if
Need bundled support or advanced security? Step up to MSP Pro or MSP Elite.
What's included
Managed tools for monitoring, patching, and endpoint security
MSP Select provides the RMM and Sophos XDR stack used in our higher tiers, without bundled support hours.
Remote Monitoring & Management (RMM)
24/7 system health monitoring, automated patching, and preventative alerts to keep endpoints stable.
Sophos XDR Endpoint Protection
Managed antivirus and threat detection across covered devices for baseline security.
What's not included
No bundled support or project work
Select keeps costs low by excluding hands-on services—help desk, projects, strategic planning, and MDR stay outside the plan.
- •Help desk support and ticket resolution
- •Technical consulting or strategic planning
- •Project management or implementation work
- •Cybersecurity awareness training
- •Sophos MDR or advanced email security
- •Assigned technical team or Quarterly Business Reviews
- •Included support hours and assigned engineers (MSP Pro/Elite)
- •24/7 SOC with Sophos MDR and Duo MFA (Elite)
- •QBRs, compliance guidance, and governance cadence
- •Included project hours: 4 in Pro, 15 in Elite
If you need these, consider MSP Pro or MSP Elite.
How support is billed
Choose retainer or hourly for services
All professional services for MSP Select are delivered via retainer or hourly engagement. There are no bundled support hours in the plan itself.
Retainer
Recommended — prepaid 15-hour block with usage terms confirmed in the written agreement
Hourly
Available but less cost-effective; use when retainer is not in place
Current retainer and hourly pricing is sourced from the approved ITECS client-pricing catalog.
Program terms
Program terms for MSP Select
Simple month-to-month terms with a published minimum and a tools-only service model.
Contract
Month-to-month
Cancellation
30 days notice
Minimum monthly
$315
Coverage
No live-support coverage included; professional support uses retainer or hourly billing
Pricing
Straightforward per-endpoint pricing
Pay only for the managed tools; layer support via retainer or hourly when needed.
| Endpoints (per device / month) | Rate |
|---|---|
| 1–100 | $45 |
| 101–200 | $42.75 |
| 201+ | Negotiable |
| Virtual machines | 50% off endpoint rate |
Minimum monthly: $315. Pair MSP Select with a retainer if you want rapid support without committing to Pro.
Explore MSP Select plus the right support model for your team.
Discuss MSP Select and support optionsWhen to upgrade
When MSP Select isn't the right fit
If you need frequent support, after-hours coverage, or included project hours, step up to MSP Pro or MSP Elite.
MSP Select
Tools only (RMM + Sophos XDR). Support via retainer or hourly; month-to-month flexibility.
MSP Pro
Full-service support with assigned team, QBRs, and 4 project hours per special project.
MSP Elite
Everything in Pro plus MDR, advanced security stack, dedicated TAM, and 15 project hours.
Need more coverage?
Talk with an MSP advisor
We can map your requirements to MSP Select, Pro, or Elite and recommend the right support model.
Comprehensive Managed IT Services: Your Dallas All-In-One IT Partner
For over two decades, ITECS has been Dallas's most established Managed Service Provider, delivering seamless technology solutions that transform IT from a cost center into a competitive advantage. Our dedicated technical teams, customizable service packages, and integrated approach to Managed IT, Cybersecurity, Cloud, and vCIO services create a complete technology ecosystem for your business.
Why Trust ITECS as Your Managed IT Services Provider?
Since 2002, we've delivered enterprise-grade IT solutions specifically designed for Dallas businesses. Our approach combines technical excellence with strategic business acumen to transform your technology from a cost center into a competitive advantage.
Dedicated Technical Teams
Unlike traditional helpdesks, you'll work with the same specialized IT professionals who understand your unique business needs and systems for consistent, personalized support.
Advanced Security Framework
Protection beyond basic antivirus with Sophos MDR, endpoint detection, and 24/7 security monitoring to safeguard your critical business data from evolving threats.
Business-First Approach
We align technology solutions with your business objectives, ensuring IT investments deliver measurable ROI and create strategic advantages in your marketplace.
Industry-Specific Expertise
Specialized experience in healthcare, finance, legal, and manufacturing sectors, providing compliance-ready solutions that meet regulatory requirements.
Transparent IT Management
Gain direct access to our monitoring and ticketing systems, giving you complete visibility into your IT operations and security posture at all times.
Flexible Service Models
Choose from MSP SELECT, MSP PRO, or MSP ELITE packages with customizable coverage options to match your operational needs and budget requirements.
MSP plans
Match your MSP plan to the level of ownership you need.
All tiers share the same Sophos XDR + RMM foundation described in our MSP documentation. The difference lies in who owns day-to-day support, governance, and advanced security outcomes.
MSP Select
Managed tool stack (RMM + Sophos XDR) with zero bundled labor. Perfect for IT-led teams that only need ITECS on demand.
Contract
month-to-month · 30-day cancellation notice
Coverage
RMM and Sophos XDR operate 24/7; support is billed separately
Representative pricing
- Endpoints 1–100$45 each
- Endpoints 101–200$42.75 each
- Virtual machines50% off endpoint rate
- 24/7 RMM health monitoring, automated patching, preventative maintenance alerts
- Sophos XDR endpoint security across enrolled devices
No help desk, consulting, or projects are bundled. All professional services require retainer or hourly billing.
MSP Pro
Full-service managed IT with unlimited help desk, assigned engineers, QBRs, and 4 included project hours per special project.
Contract
1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on 5-year term
Coverage
Pick Daylight, Extended, or 24/7 (24/7 coverage has $5,000 minimum)
Representative pricing
- Endpoints 1–100$100 / $125 / $145 (Daylight / Extended / 24/7)
- Endpoints 101–200$95 / $118.75 / $128.25
- Managed network devices$40 each
- Virtual machines50% off endpoint rate
- Mobile devices (MDM)$12.50 each
- Unlimited help desk support during the elected coverage window
- Assigned technical team + hardware / software procurement assistance
- Quarterly Business Reviews, ongoing consulting, and procurement assistance
- 4 included hours per special project before hourly rates apply
Sophos MDR, Harmony email security, Cisco Duo MFA, and Commvault licensing remain a la carte unless you step up to MSP Elite.
MSP Elite
Everything in MSP Pro plus Sophos MDR, Check Point Harmony email security, Cisco Duo MFA, Commvault Microsoft 365 and endpoint backup licensing, and 15 included hours per special project.
Contract
1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on 5-year term
Coverage
Daylight, Extended, or 24/7 with 24/7 SOC + MDR responders
Representative pricing
- Endpoints 1–100$150 / $175 / $190 (Daylight / Extended / 24/7)
- Endpoints 101–200$142.50 / $161.50 / $180.50
- Managed network devices$75 each
- Virtual machines50% off endpoint rate
- Mobile devices (MDM)$12.50 each
- Sophos MDR SOC coverage + Check Point Harmony AI email security
- Cisco Duo MFA, network monitoring, SIEM, and alerting on critical assets
- Dedicated Technical Account Manager + four-person Elite engineer pod
- Commvault Microsoft 365 and endpoint backup licensing with unlimited storage, plus quarterly BDR audits
- Semi-annual network and cybersecurity assessments
- 15 included hours per special project (projects 16+ hours)
Ideal for compliance-heavy organizations needing proactive threat hunting and board-ready reporting.
| Capability | MSP Select | MSP Pro | MSP Elite |
|---|---|---|---|
| Help desk & coverage | No bundled help desk. RMM and Sophos XDR tools operate 24/7. | Unlimited support within chosen Daylight / Extended / 24/7 window. | Unlimited support + MDR responders within same coverage windows. |
| Contract & cancellation | month-to-month · 30-day cancellation notice. | 1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on 5-year term. | 1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on 5-year term. |
| Strategic cadence | Use retainer hours for ad-hoc consulting. | Assigned technical team, QBRs, consulting, and procurement assistance. | Dedicated TAM, Elite engineer pod, semi-annual assessments. |
| Training & awareness | Add-on. | Available as a separately priced add-on. | AI-powered training + quarterly phishing simulations. |
| Project hour credit | 0 hours (all project time billed). | 4 hours per special project (projects ≥5 hrs). | 15 hours per special project (projects ≥16 hrs). |
| Security stack upgrades | Sophos XDR only. | Add-on for Sophos MDR, Harmony email security, Cisco Duo MFA. | Sophos MDR, Harmony email, Cisco Duo MFA, network monitoring & SIEM included. |
| Data protection | Scope separately (backup not included). | Scope separately. | Commvault M365 and endpoint backup licenses, unlimited storage, and quarterly backup / DR audits included. |
| Asset & lifecycle management | Not included. | Available via projects. | Included (asset tagging, lifecycle planning, procurement). |
Choose your support coverage band
Applies to MSP Pro and Elite
MSP Daylight
Mon–Fri · 8a–5p (local)
Standard business-hour coverage for MSP Pro & Elite. After-hours incidents require separate authorization and scope.
Best for: Office-centric teams
MSP Extended
7a–10p · 7 days
Long-day coverage for operations with early or late shifts that do not need 24/7.
Best for: Retail, media, logistics
MSP 24/7
24/7/365 (requires $5,000 coverage minimum)
True around-the-clock response aligned with SOC and MDR workflows.
Best for: Healthcare, manufacturing, global operations
MSP Select coverage
RMM + XDR operate 24/7, but MSP Select has no bundled support window. Hands-on support uses a separately authorized retainer or hourly engagement.
Alternative engagement models
Ideal for MSP Select clients and teams layering extra project capacity onto MSP Pro or Elite.
Retainer Blocks
Prepaid 15-hour blocks; time deducts using the approved level and condition rules (Level 2=1.2x, after-hours=1.5x). These affect block-time deductions, not hourly rates; any expiry or renewal terms must be confirmed in the written agreement.
- With MSP Select: $2,625 per 15 hrs
- Without Select: $2,950 per 15 hrs
Hourly Support
Pay-as-you-go services at the published role-based hourly rates. Out-of-window work is scoped and authorized separately.
- Level 1: $205/hr
- Level 2: $260/hr
- Level 3: $295/hr
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