MSP Select: Tools-Only Managed IT Foundation
Managed monitoring, patching, and endpoint protection with RMM and Sophos XDR. All support and projects are billed separately via retainer or hourly.
ITECS by the numbers
A concise view of our operating history, managed footprint, continuous monitoring, and client relationships—with public source links where available.
- Endpoints managed
- 7,000+
- Network Operations Center
- 24/7
ITECS has managed more than 7,000 endpoints.
Continuous remote monitoring and escalation coverage.
Who it's for
Built for teams that already have IT ownership
MSP Select fits organizations with internal IT or light support needs that still want managed monitoring, patching, and endpoint protection.
Ideal for
- Organizations with internal IT staff needing tools only
- Budget-conscious businesses wanting basic protection
- Companies preferring pay-as-you-go support
- Low-complexity environments with infrequent support needs
- Businesses wanting month-to-month flexibility
Consider other plans if
Need bundled support or advanced security? Step up to MSP Pro or MSP Elite.
What's included
Managed tools for monitoring, patching, and endpoint security
MSP Select provides the RMM and Sophos XDR stack used in our higher tiers, without bundled support hours.
Remote Monitoring & Management (RMM)
24/7 system health monitoring, automated patching, and preventative alerts to keep endpoints stable.
Sophos XDR Endpoint Protection
Managed antivirus and threat detection across covered devices for baseline security.
What's not included
No bundled support or project work
Select keeps costs low by excluding hands-on services—help desk, projects, strategic planning, and MDR stay outside the plan.
- •Help desk support and ticket resolution
- •Technical consulting or strategic planning
- •Project management or implementation work
- •Cybersecurity awareness training
- •Sophos MDR or advanced email security
- •Assigned technical team or Quarterly Business Reviews
- •Included support hours and assigned engineers (MSP Pro/Elite)
- •Sophos MDR-backed 24/7 monitoring and Duo MFA (Elite)
- •QBRs, compliance guidance, and governance cadence
- •Included project hours: 4 in Pro, 15 in Elite
If you need these, consider MSP Pro or MSP Elite.
How support is billed
Choose retainer or hourly for services
All professional services for MSP Select are delivered via retainer or hourly engagement. There are no bundled support hours in the plan itself.
Retainer
Recommended — prepaid 15-hour block with usage terms confirmed in the written agreement
Hourly
Available but less cost-effective; use when retainer is not in place
Current retainer and hourly pricing is sourced from the approved ITECS client-pricing catalog.
Program terms
Program terms for MSP Select
Simple month-to-month terms with a published minimum and a tools-only service model.
Contract
Month-to-month
Cancellation
30 days notice
Minimum monthly
$315
Coverage
No live-support coverage included; professional support uses retainer or hourly billing
Pricing
Straightforward per-endpoint pricing
Pay only for the managed tools; layer support via retainer or hourly when needed.
| Endpoints (per device / month) | Rate |
|---|---|
| 1–100 | $45 |
| 101–200 | $42.75 |
| 201+ | Negotiable |
| Virtual machines | 50% off endpoint rate |
Minimum monthly: $315. Pair MSP Select with a retainer if you want rapid support without committing to Pro.
Explore MSP Select plus the right support model for your team.
Discuss MSP Select and support optionsWhen to upgrade
When MSP Select isn't the right fit
If you need frequent support, after-hours coverage, or included project hours, step up to MSP Pro or MSP Elite.
MSP Select
Tools only (RMM + Sophos XDR). Support via retainer or hourly; month-to-month flexibility.
MSP Pro
Full-service support with assigned team, QBRs, and 4 project hours per special project.
MSP Elite
Everything in Pro plus MDR, advanced security stack, dedicated TAM, and 15 project hours.
Need more coverage?
Talk with an MSP advisor
We can map your requirements to MSP Select, Pro, or Elite and recommend the right support model.
Comprehensive Managed IT Services: Your Dallas All-In-One IT Partner
ITECS has served Dallas-Fort Worth organizations since 2002. Current offerings include managed IT, cybersecurity, cloud, and separately scoped vCIO services. Assigned teams are included where specified by plan, and other responsibilities are documented in the proposal.
Why Trust ITECS as Your Managed IT Services Provider?
Since 2002, we've delivered enterprise-grade IT solutions specifically designed for Dallas businesses. Our approach combines technical excellence with strategic business acumen to transform your technology from a cost center into a competitive advantage.
Dedicated Technical Teams
Unlike traditional helpdesks, you'll work with the same specialized IT professionals who understand your unique business needs and systems for consistent, personalized support.
Advanced Security Framework
Protection beyond basic antivirus with Sophos MDR, endpoint detection, and 24/7 security monitoring to safeguard your critical business data from evolving threats.
Business-First Approach
We align technology solutions with your business objectives, ensuring IT investments deliver measurable ROI and create strategic advantages in your marketplace.
Industry-Specific Expertise
Specialized experience in healthcare, finance, legal, and manufacturing, with controls mapped to applicable requirements while compliance outcomes remain a shared responsibility.
Transparent IT Management
Gain direct access to our monitoring and ticketing systems, giving you complete visibility into your IT operations and security posture at all times.
Flexible Service Models
Choose from MSP SELECT, MSP PRO, or MSP ELITE packages with customizable coverage options to match your operational needs and budget requirements.
Trusted By Leaders In Their Industry
MSP plans
Match your MSP plan to the level of ownership you need.
All three published programs share endpoint monitoring, automated patching, and endpoint detection and response. The difference lies in who owns day-to-day support, governance, and advanced security responsibilities.
MSP Select
Managed monitoring, patching, and endpoint detection and response with zero bundled labor. Designed for IT-led teams that need ITECS on demand.
Contract
month-to-month · 30-day cancellation notice
Coverage
Monitoring operates 24/7; support is billed separately through a retainer or hourly engagement
Representative pricing
- Endpoints 1–100$45 each
- Endpoints 101–200$42.75 each
- Virtual machines50% off endpoint rate
- 24/7 RMM health monitoring and automated patching
- Endpoint detection and response across enrolled devices
No help desk, consulting, or projects are bundled. All professional services require retainer or hourly billing.
Retainer support operates 7am–10pm daily Central Time; regular hours are 8am–5pm Monday–Friday Central Time.
MSP Pro
Full-service managed IT with help desk coverage, assigned engineers, QBRs, and 4 included project hours per special project.
Contract
1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on endpoint-derived charges only after the virtual-machine multiplier for the 5-year term; managed network devices and add-ons are excluded
Coverage
Pick Daylight, Extended, or 24/7 (24/7 coverage has $5,000 minimum)
Representative pricing
- Endpoints 1–100$100 / $125 / $145 (Daylight / Extended / 24/7)
- Endpoints 101–200$95 / $118.75 / $128.25
- Managed network devices$40 each
- Virtual machines50% off endpoint rate
- Mobile devices (MDM)$12.50 each
- Help desk support during the elected coverage window
- Assigned technical team + hardware / software procurement assistance
- Quarterly Business Reviews, ongoing consulting, and procurement assistance
- 4 included hours per special project before hourly rates apply
Additional managed detection, email security, multi-factor authentication, backup, and compliance capabilities are available only when listed for Pro and priced in the proposal.
Critical response target: within 1 hour. Standard response target: within 4 hours. These are response targets, not resolution guarantees.
MSP Elite
Everything in MSP Pro plus managed detection, email security, multi-factor authentication, supported cloud and workstation backup licensing, and 15 included hours per special project.
Contract
1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on endpoint-derived charges only after the virtual-machine multiplier for the 5-year term; managed network devices and add-ons are excluded
Coverage
Daylight, Extended, or 24/7 support options with managed security monitoring
Representative pricing
- Endpoints 1–100$150 / $175 / $190 (Daylight / Extended / 24/7)
- Endpoints 101–200$142.50 / $161.50 / $180.50
- Managed network devices$75 each
- Virtual machines50% off endpoint rate
- Mobile devices (MDM)$12.50 each
- Managed detection and response plus advanced email security
- Multi-factor authentication, network monitoring, SIEM, and alerting on critical assets
- Dedicated Technical Account Manager + four-person Elite engineer pod
- Supported cloud productivity-suite and workstation backup licensing with unlimited storage, plus quarterly BDR audits; Windows Server backup storage is priced separately
- Semi-annual network and cybersecurity assessments
- 15 included hours per special project (projects 16+ hours)
Review the proposal for the final security, reporting, compliance, and response scope.
Critical response target: within 1 hour. Standard response target: within 4 hours. These are response targets, not resolution guarantees.
Services bundled with Elite are not billed again as add-ons.
| Capability | MSP Select | MSP Pro | MSP Elite |
|---|---|---|---|
| Help desk & coverage | No bundled help desk. Monitoring and endpoint protection tools operate 24/7. | Help desk support within the chosen Daylight / Extended / 24/7 window. | Help desk support plus MDR-backed monitoring and response workflows. |
| Contract & cancellation | month-to-month · 30-day cancellation notice. | 1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on endpoint-derived charges only after the virtual-machine multiplier for the 5-year term; managed network devices and add-ons are excluded. | 1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on endpoint-derived charges only after the virtual-machine multiplier for the 5-year term; managed network devices and add-ons are excluded. |
| Strategic cadence | Use retainer hours for ad-hoc consulting. | Assigned technical team, QBRs, consulting, and procurement assistance. | Dedicated TAM, Elite engineer pod, semi-annual assessments. |
| Training & awareness | Available only when listed for Select and priced in the proposal. | Available only when listed for Pro and priced in the proposal. | AI-powered training + quarterly phishing simulations. |
| Project hour credit | 0 hours (all project time billed). | 4 hours per special project (projects ≥5 hrs). | 15 hours per special project (projects ≥16 hrs). |
| Security stack upgrades | Endpoint detection and response included; other capabilities only when listed for Select. | Additional managed detection, email security, and multi-factor authentication only when listed for Pro. | Managed detection, email security, multi-factor authentication, network monitoring, and SIEM included. |
| Data protection | Backup is not included; available only when listed for Select and priced in the proposal. | Available only when listed for Pro and priced in the proposal. | Supported cloud productivity-suite and workstation backup licenses with unlimited storage plus quarterly backup / DR audits included; Windows Server storage is priced separately. |
| Asset & lifecycle management | Not included. | Available via projects. | Included (asset tagging, lifecycle planning, procurement). |
Choose your support coverage band
Applies to MSP Pro and Elite
MSP Daylight
Mon–Fri · 8am–5pm
Standard business-hour coverage for MSP Pro & Elite. After-hours incidents require separate authorization and scope.
Best for: Office-centric teams
MSP Extended
7a–10p · 7 days
Long-day coverage for operations with early or late shifts that do not need 24/7.
Best for: Retail, media, logistics
MSP 24/7
24/7/365 (requires $5,000 coverage minimum)
Plan-selected 24/7 live support, subject to the published coverage minimum and written agreement.
Best for: Healthcare, manufacturing, global operations
MSP Select coverage
Monitoring and endpoint protection operate 24/7, but MSP Select has no bundled support window. Retainer or hourly support operates 7am–10pm daily Central Time; regular hours are 8am–5pm Monday–Friday Central Time.
Alternative engagement models
MSP Select includes no bundled labor. Retainer or hourly availability for any engagement is confirmed in the written proposal.
Retainer Blocks
Sold only in prepaid 15-hour blocks that never expire. Time deducts using the approved level and condition rules (Level 2=1.2x, after-hours=1.5x); these affect block-time deductions, not hourly rates. Operational hours are 7am–10pm daily Central Time, with regular hours 8am–5pm Monday–Friday Central Time.
- With MSP Select: $2,625 per 15-hour block
- Without Select: $2,950 per 15-hour block
- Response targets: emergency within 1 hour; non-emergency remote or standard within 4 hours; onsite usually within 24 hours
Hourly Support
Pay-as-you-go services at the published role-based hourly rates. Operational hours are 7am–10pm daily Central Time, with regular hours 8am–5pm Monday–Friday Central Time. Out-of-window work is scoped and authorized separately.
- Level 1: $205/hr
- Level 2: $260/hr
- Level 3: $295/hr
- Response targets: emergency within 1 hour; non-emergency remote or standard within 4 hours; onsite usually within 24 hours
Current Partner Credentials
MSSP Advanced
Gold Partner
Microsoft
Solutions Partner – Security
VCSP Silver
Technology Partner
MSSP Advanced
Gold Partner
Microsoft
Solutions Partner – Security
VCSP Silver
Technology Partner