MSP Select: Tools-Only Managed IT Foundation
Managed monitoring, patching, and endpoint protection with RMM and Sophos XDR. All support and projects are billed separately via retainer or hourly.
Who it's for
Built for teams that already have IT ownership
MSP Select fits organizations with internal IT or light support needs that still want managed monitoring, patching, and endpoint protection.
Ideal for
- Organizations with internal IT staff needing tools only
- Budget-conscious businesses wanting basic protection
- Companies preferring pay-as-you-go support
- Low-complexity environments with infrequent support needs
- Businesses wanting month-to-month flexibility
Consider other plans if
Need bundled support or advanced security? Step up to MSP Pro or MSP Elite.
What's included
Managed tools for monitoring, patching, and endpoint security
MSP Select provides the RMM and Sophos XDR stack used in our higher tiers, without bundled support hours.
Remote Monitoring & Management (RMM)
24/7 system health monitoring, automated patching, and preventative alerts to keep endpoints stable.
Sophos XDR Endpoint Protection
Managed antivirus and threat detection across covered devices for baseline security.
What's not included
No bundled support or project work
Select keeps costs low by excluding hands-on services—help desk, projects, strategic planning, and MDR stay outside the plan.
- •Help desk support and ticket resolution
- •Technical consulting or strategic planning
- •Project management or implementation work
- •Cybersecurity awareness training
- •Sophos MDR or advanced email security
- •Assigned technical team or Quarterly Business Reviews
- •Included support hours and assigned engineers (MSP Pro/Elite)
- •24/7 SOC with Sophos MDR and Duo MFA (Elite)
- •QBRs, compliance guidance, and governance cadence
- •Included project hours: 4 in Pro, 15 in Elite
If you need these, consider MSP Pro or MSP Elite.
How support is billed
Choose retainer or hourly for services
All professional services for MSP Select are delivered via retainer or hourly engagement. There are no bundled support hours in the plan itself.
Retainer
Recommended — hours never expire, no monthly consumption pressure
Hourly
Available but less cost-effective; use when retainer is not in place
See Retainer_and_Hourly_Services.md for current rates and multipliers.
Program terms
Program terms for MSP Select
Simple month-to-month terms with a low minimum and business-hours coverage.
Contract
Month-to-month
Cancellation
30 days notice
Minimum monthly
$315
Coverage
Daylight only: 8am–5pm, Monday–Friday
Pricing
Straightforward per-endpoint pricing
Pay only for the managed tools; layer support via retainer or hourly when needed.
| Endpoints (per device / month) | Rate |
|---|---|
| 1–100 | $45 |
| 101–200 | $42.75 |
| 201+ | Negotiable |
| Virtual machines | 50% of endpoint rate |
Minimum monthly: $315. Pair MSP Select with a retainer if you want rapid support without committing to Pro.
Explore MSP Select plus the right support model for your team.
Discuss MSP Select and support optionsWhen to upgrade
When MSP Select isn't the right fit
If you need frequent support, after-hours coverage, or included project hours, step up to MSP Pro or MSP Elite.
MSP Select
Tools only (RMM + Sophos XDR). Support via retainer or hourly; month-to-month flexibility.
MSP Pro
Full-service support with assigned team, QBRs, and 4 project hours per special project.
MSP Elite
Everything in Pro plus MDR, advanced security stack, dedicated TAM, and 15 project hours.
Need more coverage?
Talk with an MSP advisor
We can map your requirements to MSP Select, Pro, or Elite and recommend the right support model.
Comprehensive Managed IT Services: Your Dallas All-In-One IT Partner
For over two decades, ITECS has been Dallas's most established Managed Service Provider, delivering seamless technology solutions that transform IT from a cost center into a competitive advantage. Our dedicated technical teams, customizable service packages, and integrated approach to Managed IT, Cybersecurity, Cloud, and vCIO services create a complete technology ecosystem for your business.
Why Trust ITECS as Your Managed IT Services Provider?
Since 2002, we've delivered enterprise-grade IT solutions specifically designed for Dallas businesses. Our approach combines technical excellence with strategic business acumen to transform your technology from a cost center into a competitive advantage.
Dedicated Technical Teams
Unlike traditional helpdesks, you'll work with the same specialized IT professionals who understand your unique business needs and systems for consistent, personalized support.
Advanced Security Framework
Protection beyond basic antivirus with Sophos MDR, endpoint detection, and 24/7 security monitoring to safeguard your critical business data from evolving threats.
Business-First Approach
We align technology solutions with your business objectives, ensuring IT investments deliver measurable ROI and create strategic advantages in your marketplace.
Industry-Specific Expertise
Specialized experience in healthcare, finance, legal, and manufacturing sectors, providing compliance-ready solutions that meet regulatory requirements.
Transparent IT Management
Gain direct access to our monitoring and ticketing systems, giving you complete visibility into your IT operations and security posture at all times.
Flexible Service Models
Choose from MSP SELECT, MSP PRO, or MSP ELITE packages with customizable coverage options to match your operational needs and budget requirements.
MSP plans
Match your MSP plan to the level of ownership you need.
All tiers share the same Sophos XDR + RMM foundation described in our MSP documentation. The difference lies in who owns day-to-day support, governance, and advanced security outcomes.
MSP Select
Managed tool stack (RMM + Sophos XDR) with zero bundled labor. Perfect for IT-led teams that only need ITECS on demand.
Contract
Month-to-month · 30-day cancellation
Coverage
Daylight monitoring only (8a–5p · Mon–Fri)
Representative pricing
- Endpoints 1–100$45 each
- Endpoints 101–200$42.75 each
- Virtual machines50% of endpoint rate
- 24/7 RMM health monitoring, automated patching, preventative maintenance alerts
- Sophos XDR endpoint security across enrolled devices
No help desk, consulting, or projects are bundled. All professional services require retainer or hourly billing.
MSP Pro
Full-service managed IT with unlimited help desk, assigned engineers, QBRs, and 4 included project hours per special project.
Contract
1, 3, or 5-year terms (5% discount on 5-year) · 60-day non-renew notice
Coverage
Pick Daylight, Extended, or 24/7 (24/7 coverage has $5k minimum)
Representative pricing
- Endpoints 1–100$100 / $125 / $145 (Daylight / Extended / 24/7)
- Endpoints 101–200$95 / $118.75 / $128.25
- Managed network devices$40 each
- Virtual machines50% of endpoint rate
- Mobile devices (MDM)$12.50 each
- Unlimited help desk support during the elected coverage window
- Assigned technical team + hardware / software procurement assistance
- Quarterly Business Reviews, cybersecurity seminars, ongoing consulting
- 4 included hours per special project before hourly rates apply
Sophos MDR, Harmony email security, Cisco Duo MFA, and Veeam licensing remain a la carte unless you step up to MSP Elite.
MSP Elite
Everything in MSP Pro plus Sophos MDR, Check Point Harmony email security, Cisco Duo MFA, Veeam M365 licensing, and 15 included project hours.
Contract
1, 3, or 5-year terms · 60-day non-renew · $5k monthly program minimum
Coverage
Daylight, Extended, or 24/7 with 24/7 SOC + MDR responders
Representative pricing
- Endpoints 1–100$150 / $175 / $190 (Daylight / Extended / 24/7)
- Endpoints 101–200$142.50 / $161.50 / $180.50
- Managed network devices$75 each
- Virtual machines50% of endpoint rate
- Mobile devices (MDM)$12.50 each
- Sophos MDR SOC coverage + Check Point Harmony AI email security
- Cisco Duo MFA, network monitoring, SIEM, and alerting on critical assets
- Dedicated Technical Account Manager + four-person Elite engineer pod
- Veeam Backup for Microsoft 365 licensing, quarterly BDR audits, semi-annual cyber assessments
- 15 included hours per special project (projects 16+ hours)
Ideal for compliance-heavy organizations needing proactive threat hunting and board-ready reporting.
| Capability | MSP Select | MSP Pro | MSP Elite |
|---|---|---|---|
| Help desk & coverage | Not included. Monitoring only (Daylight 8a–5p Mon–Fri). | Unlimited support within chosen Daylight / Extended / 24/7 window. | Unlimited support + MDR responders within same coverage windows. |
| Contract & cancellation | Month-to-month · 30-day cancellation. | 1/3/5-year terms · 60-day non-renew notice · 5% off on 5-year. | 1/3/5-year terms · 60-day non-renew notice. |
| Strategic cadence | Use retainer hours for ad-hoc consulting. | Assigned technical team, QBRs, cybersecurity seminars. | Dedicated TAM, Elite engineer pod, semi-annual assessments. |
| Training & awareness | Add-on. | Cybersecurity seminars included. | AI-powered training + quarterly phishing simulations. |
| Project hour credit | 0 hours (all project time billed). | 4 hours per special project (projects ≥5 hrs). | 15 hours per special project (projects ≥16 hrs). |
| Security stack upgrades | Sophos XDR only. | Add-on for Sophos MDR, Harmony email security, Cisco Duo MFA. | Sophos MDR, Harmony email, Cisco Duo MFA, network monitoring & SIEM included. |
| Data protection | Scope separately (backup not included). | Scope separately. | Veeam M365 licenses + quarterly backup / DR audits included (storage extra). |
| Asset & lifecycle management | Not included. | Available via projects. | Included (asset tagging, lifecycle planning, procurement). |
Choose your support coverage band
Applies to MSP Pro and Elite
MSP Daylight
Mon–Fri · 8a–5p (local)
Standard business-hour coverage for MSP Pro & Elite. After-hours incidents billed at emergency rates.
Best for: Office-centric teams
MSP Extended
7a–10p · 7 days
Long-day coverage for operations with early or late shifts that do not need 24/7.
Best for: Retail, media, logistics
MSP 24/7
24/7/365 (requires $5k coverage minimum)
True around-the-clock response aligned with SOC and MDR workflows.
Best for: Healthcare, manufacturing, global operations
MSP Select coverage
RMM + XDR operate 24/7, but support is delivered only via ad-hoc retainer/hourly work during business hours (Daylight).
Alternative engagement models
Ideal for MSP Select clients and teams layering extra project capacity onto MSP Pro or Elite.
Retainer Blocks
Prepaid 15-hour blocks that never expire; hours deduct using level + condition multipliers (Level2=1.2x, after-hours=1.5x, etc.).
- With MSP Select: $2,625 per 15 hrs
- Without Select: $2,950 per 15 hrs
Hourly Support
Pay-as-you-go services with the same level/condition multipliers applied to the base hourly rate.
- Level 1: $205/hr
- Level 2: $260/hr
- Level 3: $295/hr
- After-hours + emergency = 2.0x multiplier
Our Partners
