PRIVACY POLICY

ITECS Privacy Policy

Last Updated: February 23, 2025

Introduction

At ITECS, we take your privacy seriously. This privacy policy explains how we collect, use, protect, and share your Personally Identifiable Information (PII) when you use our website and services. By using our website and services, you consent to the practices described in this policy. This policy complies with major privacy regulations including GDPR, CCPA, CPRA, CalOPPA, VCDPA, ColoPA, PIPEDA, and other applicable laws.

Information We Collect

Personal Information

We collect the following information when you interact with our website:

Name
Email address
Mailing address
Phone number
Credit card information (when making purchases)

Automatically Collected Information

Our servers automatically collect:

Date and time of visit
Operating system and device type
Browser type and version
Website URLs accessed
IP address
Referring website

This data is retained for two weeks before deletion, unless required longer for legal purposes.

How We Use Your Information

We use your information to:

Process transactions and orders
Respond to inquiries and support requests
Improve our website and services
Conduct internal marketing analysis
Send requested communications
Maintain security and prevent fraud

Cookie Policy

We use cookies to enhance your browsing experience. Our cookies help:

Remember your preferences
Analyze site traffic and interaction
Improve our marketing effectiveness
Enable core site functionality

You can control cookies through your browser settings. Disabling cookies may limit some website features.

Data Protection

We implement multiple layers of security to protect your information:

Regular security audits and vulnerability scanning
Malware detection and prevention
Secure networks with limited access
SSL/TLS encryption for data transmission
Strict access controls for employee data handling

Third-Party Services

Google Analytics and Marketing Tools

We use Google's services including:

Google Analytics 4
Google Tag Manager
Google Signals
Google Ads

These tools help us understand website usage and improve our services. Data is anonymized where possible.

Opt-Out Options

You can opt out of:

Google Analytics tracking via browser add-ons
Marketing emails using unsubscribe links
Targeted advertising through Google Ad Settings

Your Privacy Rights

You have the right to:

Access your personal data
Request data deletion
Opt out of data collection
Modify your information
Receive notification of data breaches
File complaints with relevant authorities

California Residents' Rights

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by businesses
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising CCPA rights

European Residents' Rights

Under the General Data Protection Regulation (GDPR), European residents have additional rights:

Right to be informed about the collection and use of personal data
Right to rectification of inaccurate personal data
Right to data portability
Right to object to processing of personal data
Right to restrict processing of personal data

Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

Consent: When you explicitly agree to the processing of your data
Contractual necessity: To fulfill our contractual obligations to you
Legal obligation: To comply with applicable laws and regulations
Legitimate interests: To operate our business and provide our services

Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

When your data is no longer required for these purposes, it will be securely deleted or anonymized.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and other legal mechanisms.

Children's Privacy

We do not knowingly collect information from children under 13 years old. If we learn we have collected such information, we will delete it immediately.