Our high-availability security operations centers provide 24/7 services designed to mitigate operational security personnel and on-premise liabilities.
LEARN MORE ABOUT MSSPWhether you need proactive or on-demand support, we provide new and innovative solutions for onsite and remote situations.
LEARN MORE ABOUT MSP
We offer managed cloud hosting services that are less expensive, better implemented and fully supported by our trusted team of experts.
LEARN MORE ABOUT MCH
Our high-availability security operations centers provide 24/7 services designed to mitigate operational security personnel and on-premise liabilities.
LEARN MOREWhether you need proactive or on-demand support, we provide new and innovative solutions for onsite and remote situations.
LEARN MOREWhether you need proactive or on-demand support, we provide new and innovative solutions for onsite and remote situations.
LEARN MORE
With in-depth knowledge of our clients’ industries, we help guide you to the solutions and services that meet your unique business goals.
IT Outsourcing Managed Services Program (IOMSP) provides you with a worry-free, proactive offsite IT department that treats your network as if it were our own. You are assigned a pod of Network Administrators who manage, maintain, and support your entire information technology infrastructure. This includes 24/7 monitoring, AV security software, unlimited rapid support, procurement, and consulting services.
We want to handle everything IT for your business, this program provides a lot of value and ROI. This is the core of our business and what we love to do.
Learn more about our
IT Outsourcing Managed Services Program
Since 2002, our professional IT support group has provided businesses in Dallas and surrounding cities with emergency onsite and remote support. We offer our clients’ offices, server rooms, data centers, and cloud environments. Experienced with Microsoft, Linux, Unix, VMWare, Macintosh, and other operating systems, we're prepared to provide support on any platform.
Our IT support team is on call 24/7, or you can choose to engage us using our hourly or retainer model. You can also leverage iTecs as a proactive offsite IT department, with our IT Outsourcing Managed Services Program.
Learn more about our IT Support services
It’s essential to have an IT partner that understands how to navigate the continuously evolving landscape of digital threats. Since 2002, we’ve seen a trend of more sophisticated phishing attacks, ransomware, and network intrusions. iTecs helps clients fortify their IT infrastructure and mitigate digital intrusions by providing leading and cutting-edge cybersecurity solutions and services. From network penetration testing and IT security audits to policy and protocol designs, patch management, and more, iTecs delivers a complete assortment of cybersecurity services.
Learn more about our
Managed Security Service Provider
Our Dallas IT consultants are a robust group of forward-thinking IT professionals who focus on leveraging technology to increase your business performance. We work one-on-one with your team to better understand your goals, business processes, and current information systems capabilities. We decrease your IT expenses by providing a clear path of what technologies should be implemented and how to maximize their functions. Our experience working with hundreds of companies in various industries gives us a competitive edge.
Learn more about our IT Consultation services
As we evolved as a managed services and IT support company over the years, it became apparent that the technology sector and certain divisions of our clients’ networks would become heavily dependent on cost-effective access to private and public cloud hosting services. iTecs Promus is our Dallas cloud hosting services division that enables our clients to leverage cloud assets to decrease their IT expenses and increase their bottom line.
Learn more about our Cloud Services
At iTecs Cybersecurity Services, we offer cutting-edge, comprehensive solutions to protect your organization against the ever-evolving landscape of digital threats. Our team of highly skilled security experts utilizes advanced techniques and innovative tools to safeguard your critical infrastructure, data, and online presence. We deliver a customized suite of services, including vulnerability assessments, penetration testing, security audits, and managed security services, to address your unique security requirements.
Learn more about our
Cybersecurity Training
Our IT Outsourcing Managed Services Program (MSP) provides you with a worry-free, proactive offsite IT department that treats your network as if it were our own. You are assigned a pod of Network Administrators who manage, maintain, and support your entire information technology infrastructure. This includes 24/7 monitoring, AV security software, unlimited rapid support, procurement, and consulting services.
We are capable of handling everything IT for your business. The MSP option provides a lot of value and ROI. It is the core of our business and what we love to do.
Learn more about our
IT Outsourcing Managed Services Program
With in-depth knowledge of our clients’ industries, we help guide you to the solutions and services that meet your unique business goals.
Our IT Outsourcing Managed Services Program (IOMSP) offers an array of services including the iTecs tool stack which encompasses our patch management, health monitoring, and next-generation antivirus. Additionally, the program provides you with unlimited IT support and consulting. For projects that require a significant amount of time and resources, we offer a discounted fee to be negotiated at the time of the project's inception.
The billing on this program is based on a per unit per month basis. This program is attractive for businesses who want to engage iTecs as their proactive IT department. There is also an alternative comparable program called the MSP Select which provides the iTecs tool stack but not unlmiited support or consulting services.
iTecs offers IT Support in Dallas, Texas and all major metropolitan cities across the United States. While our corporate headquarters is located in the Dallas area, we have an extensive network of contractors and employees strategically located in other cities to ensure that we can help with all IT support requests regardless of the location.
For IT break-fix support, we offer our hourly and retainer programs to allow any company, regardless of their budgetary and IT support needs, to receive support from our efficient technical team, irrespective of their fiscal and IT support needs.
Managed IT Services offered to Dallas and companies abroad provide an option for businesses to have iTecs handle information technology services and tasks. Because iTecs provides all IT support, consulting, hosting, and cybersecurity related IT services, our ability to handle your company's managed IT services efficiently and within your IT budget is almost certain.
Our approach to providing managed IT services is to understand your exact needs and provide a partnership agreement that works for both parties. We also assign a team that consists of experts with various skill sets and an IT Manager to ensure a long and prosperous partnership between you and us.
Our team in Dallas provides IT consulting services and has decades of combined experience in supporting, designing, and implementing various IT solutions across a multitude of business sectors. Our consultants are certified and trained to help companies meet compliance standards such as HIPAA, PCI, SOC2, and ISO. Those consultants are also well-versed in the vastness of technology solutions suitable for your sector and business needs.
To engage iTecs for IT consulting, we offer retainer or flat fees for projects.
If you are looking for cloud hosting services, iTecs offers a managed solution that is secure and reliable for your business. We use advanced cybersecurity measures to protect your assets, backup your data, and prevent any security breaches.
Our central data center is located in Dallas, TX, and additional in Kansas, Kentucky, and Virginia. Unlike many of our competitors who resell Amazon AWS or Microsoft Azure, we have invested in our hardware to host our client's cloud environments.
At iTecs, we understand that every business has unique cloud infrastructure needs, which is why we offer private, public, and hybrid cloud solutions. We begin each opportunity with a discussion on how to design, implement, and support your cloud environment.
iTecs Cybersecurity team delivers managed security services from our corporate headquarters in Dallas, TX. Our state-of-the-art Security Operations Center offers monitoring, triage, security consulting, compliance remediation, scanning, breach response, and Managed Detection and Response (MDR) services.
We provide support, tools, and consulting for PCI DSS and HIPAA compliance. Our team guides you through the entire PCI and HIPAA process, from pre-onsite gap analysis and onsite assessment to remediation assistance and the delivery of PCI or HIPAA Report on Compliance.
A dedicated cybersecurity manager will help guide you through the onboarding process and ensure that you receive the best services tailored to your needs.
iTecs is a distinguished Managed Service Provider (MSP) that offers unparalleled IT solutions and services to its esteemed clientele. Our unwavering commitment lies in providing our clients with the robust support necessary to thrive in an increasingly digital landscape.
Based in Dallas, iTecs builds long-lasting and fruitful partnerships with every client through attentive collaboration. We provide a comprehensive range of services, including IT support, consultation, managed IT solutions, cybersecurity, and cloud hosting offerings, to businesses of all sizes within Dallas and beyond.
Our sophisticated, customer-centric approach emphasizes delivering IT support that exceeds our clients' expectations. We assign a proficient team of experienced Network and System Administrators to your organization, ensuring access to remote and onsite assistance. Additionally, Brian Desmot, iTecs' esteemed founder, shares his expertise as a fractional CIO/CTO, providing cybersecurity and consultative services.
Since its inception, iTecs' founder, Brian Desmot, has expertly shaped the company to embody the principles of corporate decorum and professionalism gleaned from his prior experiences at esteemed organizations such as Deloitte, GTE, and ClubCorp. Due to the cultivated business culture and our internal framework at iTecs, meticulous attention to detail and prompt responsiveness remain steadfast. This enduring, conscientious dedication fosters unwavering trust in our clients, some of whom have engaged our team as their offsite IT department for over two decades.
iTecs has a unique advantage, as it has extensive experience working with small and medium-sized businesses (SMBs) and large enterprise brands such as Palo Alto, Cisco, and Check Point. They also provide these businesses with cutting-edge technologies such as Sophos, Fortigate, Sonicwall, and Check Point. This dual-pronged approach ensures that all companies have access to top-of-the-line tools that leverage the latest trends in the digital world.
iTecs provides expert support in managing enterprise technology from both an SMB perspective and a large company scope. This allows your company to stay ahead of the competition by ensuring optimum efficiency when dealing with anything from internet communication protocols and cybersecurity issues to standard tools for sharing digital resources. Thanks to iTec's comprehensive set of services combined into one package, any business can easily make strides toward a brighter future!
We aim to provide every client with the highest level of professionalism, ensuring consistency in our proactiveness, attention to detail, and open communication.
At iTecs, we recognize that each client's IT needs are unique and demand individualized attention to ensure optimal performance and seamless integration with their business processes. By assigning a dedicated team of experts to each client, we cultivate a one-on-one, intimate IT partnership that extends beyond the limitations of a traditional help desk with an escalation model. This tailored approach enables our specialists to develop a comprehensive understanding of the client's infrastructure, facilitating rapid identification and resolution of potential issues while promoting a proactive, preemptive stance towards emerging challenges. Moreover, the close-knit collaboration with the client fosters trust and open communication, empowering them to make informed decisions that drive their business forward in today's increasingly complex IT needs.
We strive to have a maximum of 30-minute response times to new service (IT support) requests that come through our IT Service Manager (ITSM), Jira. Each set of pods is assigned an IT Manager who closely monitors their assigned pod's performance and compliance. Furthermore, the iTecs Manager of Operations ensures the IT Managers have the necessary resources.
Whether your service request is a break-fix IT support request or a significant project focused on a critical IT operation, iTecs provides timely and efficient deliverables.
Choosing iTecs as your IT partner provides your organization with a distinct competitive edge, as we offer a full suite of IT services that cater to the diversity of your business needs. Our comprehensive approach ensures that clients receive end-to-end solutions, streamlining their operations and reducing the need to engage multiple vendors. By consolidating all IT-related services under one roof, iTecs delivers unparalleled efficiency, cost savings, and a cohesive strategy that aligns with your business objectives. Our seasoned team of experts possesses extensive knowledge and experience across a wide range of industries, enabling them to devise innovative, customized solutions that drive growth, enhance security, and optimize performance. In entrusting iTecs with your IT needs, you gain a reliable partner committed to fostering your organization's long-term success through the seamless integration of technology and business strategy.
Click the thumbnail to read additional information on why iTecs is the leader in managed IT services.
