IT support, consulting, VoIP, and Managed IT Services in Dallas since 2002.
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Protect your
business
servers.
data.
We are a full-service provider of IT outsourcing, data backup, IaaS, and DRaaS services. Since 2002 we've protected businesses from data loss by providing expert IT business continuity solutions.
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Providing IT Support for Dallas Businesses Since 2002
“Professional. As IT should be.” iTecs works closely with each client to ensure a long and prosperous relationship. We provide IT Support in Dallas and surrounding cities for organizations of all sizes. Our white-glove and professional approach focus on customer-centric IT Services that aim to exceed our client’s expectations. We assign a pod of highly experienced Network Administrators to your account who are available 24/7 for remote and onsite support. Brian Desmot, the founder of iTecs, provides fractional CIO, cybersecurity, and consulting services.
We are proud to be accredited by the Texas Better Business Bureau. Providing you with personal, professional, and efficient technology solutions is our highest priority. We have clients who have trusted us as their off-site IT department providing IT support and Managed IT Services for more than 17 consecutive years. Visit our BBB listing here.
We provide IT Support services in Dallas for organizations of all sizes.
What is IT Support?
IT support team provides technical support for a company’s staff, maintains its network, and ensures IT continuity and data integrity. The role of IT Support is to install programs, provide technical support, maintain IT systems, and monitor the various system’s health.
How can I leverage iTecs for IT support?
There is a multitude of scenarios of how iTecs can be your IT support team. Whether you need us for break-fix technical support or on a more proactive partnership as your offsite IT department, iTecs can work with you on whatever capacity required.
How does iTecs charge for services, what are my options?
We provide three different programs—each designed to be best suited for the most common engagements we have with our clients.
IT Outsourcing Managed Services Program – a flat monthly fee agreement based on how many systems are enrolled, which provides the customer a proactive offsite IT department with a long list of benefits and services.
Retainer contract – A pre-purchased block of time for reactive IT services that provides cost discounts versus our hourly model and can be used for IT support and consulting services.
Hourly – A reactive program, pay us with a credit card, or via ACH transfer each time we provide IT services.
IT OUTSOURCING
Our IT outsourcing services for Dallas area small and medium businesses is a worry-free, turnkey solution that gives you a proactive off-site IT department. You are assigned a primary and backup network administrator who manage, maintain and support your entire infrastructure. Apart from monitoring every device, system, and application 24 hours a day, we also provide your office with the highest rated antivirus/antimalware software. This significantly reduces your IT expenses and gives you peace of mind, allowing you to focus on your business responsibilities.
IT SUPPORT
Our professional and highly trained IT support group provide businesses in Dallas and surrounding cities emergency onsite and remote support. With our diverse line of certifications, we can proficiently support many platforms including Linux, Microsoft, VMWare and Macintosh servers. With almost two decades of providing Dallas IT support, we also know hundreds of industry-specific applications companies use in various markets; e.g., Visual LandPro, Sungard EAS, Nextgen EHR and much more. We are also experts in enterprise networks, virtual private servers, and VPNs.
MANAGED IT SERVICES
Our various managed IT services programs (MSP) consists of an extensive list of fixed fee technology services we provide your business. These include firewall & network security, backup & disaster recovery, network monitoring and cloud server & application hosting. We provide the hardware and software, alleviating the need to purchase licenses or own depreciating equipment. Our managed IT services can save you money and help increase your bottom line by making technology work more efficiently for you.
IT CONSULTING
Our IT consulting team consists of forward-thinking IT professionals that focus on leveraging technology to increase your business performance. We work one-on-one with your team to better understand your goals, business processes, and current information systems capabilities. We decrease your IT expenses by providing a clear path of what technologies should be implemented and how to maximize their functions. Our competitive edge is our experience working with hundreds of companies in various industries.
Work From Home and Employee Monitoring Solutions
Many companies are faced with the challenges of how to reliably, securely, and efficiently have their employees work from home. We help businesses apply the right set of solutions to communicate, access digital assets and resources, and monitor their employee activities.
With the iTecs Promus data center, our facility where we host physical and virtual servers for our clients, we create public and private clouds designed to meet the work from home challenge. As part of our cloud services, we also offer the iTecs Firewatch Monitoring solution that enables you to know what your employees are doing and how productive they are.
More information on work from home here.
More information on employee monitoring here.
If you are interested in a work from home solution and how to see what your staff is doing in real-time, please reach out to us anytime; our Network Administrators are on standby 24/7 to help you and your organization’s IT challenges.
We provide your staff with cybersecurity training that significantly decreases the chance of online fraud, ransomware, and successful phishing attacks.
We can host a cybersecurity seminar at your office or at ours to teach your company how to spot phishing attacks, greatly reduce the risks of ransomware, and online fraud. If you don’t have a facility adequate for our onsite seminar, we can host it in our executive business room, which can accommodate 35 people and can do groups at a time.
Beyond IT Support, hosting services, and Managed IT Services, iTecs consultants can teach you the skills to safegaurd your company data.
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Customer testimonials
- Don Mechanic Enterprises, LTD.
We were having problems with our Linux server that no one seemed to be able to fix. Itecs dialed in and had us up and running in an afternoon. Very quick and responsive. Kept us updated every couple of hours with the progress. Excellent service!
- Portfolio General Managed Group, Inc.
I have had the pleasure of working with iTecs for the last six month. I have found them to be reliable, knowledgeable and very friendly. Additionally, they respond quickly no matter the time of day. I would highly recommend this company to anyone seeking IT support.
- Owens Sausages (Bob Evans Farms, Inc.)
Itecs helps us with desktop and server support, they're always available when I call, very professional and scrupulous. I would highly recommend their services to anyone needing assistance with technical support and consulting.
- Bullet Trap, LLC
Thank you so much for delaying your lunch to help us out. We appreciate all you have done to get us up and running again. I look forward to working with your company in the future.
