DALLAS BASED IT SUPPORT AND MANAGED IT SERVICES PROVIDER
Your proactive IT department for providing support and managed IT services.
Learn moreProviding IT Support For Dallas And Businesses Abroad Since 2002
"Professional. As IT should be." iTecs works closely with each client to ensure a long and prosperous relationship. We provide IT support in Dallas and surrounding cities for organizations of all sizes. Our white-glove and professional approach focuses on customer-centric IT services that aim to exceed our client's expectations. We assign a pod of highly experienced Network Administrators to your account who are available 24/7 for remote and onsite support. Brian Desmot, the founder of iTecs, provides fractional CIO, cybersecurity, and consulting services.
The founder of iTecs molded the firm to reflect corporate etiquette and professionalism that was ubiquitous with his past employers, Deloitte and Touche, GTE, and Club Corp. Because of our business culture and how we're internally structured, we never let our attention to detail and responsiveness taper off over time. This way of working equates to instilling continuous confidence with our customers. Some have leveraged our team as their offsite IT department for over 18 years.
While our core focus is to work with small and medium sized businesses, providing IT support, and handling everything related to technology, iTecs senior consultants also work with the following enterprises.
Core Services
IT Outsourcing
Our IT outsourcing services for the Dallas area small and medium businesses provide a worry-free, turnkey service that enables us to serve as your proactive off-site IT department. You are assigned a pod of Network Administrators who manage, update, maintain, and support your organization's IT. We also install our enterprise-grade security software on all computers and servers and monitor them for anomalies and failures.
We want to handle everything IT for your business, this program provides a lot of value and ROI. This is the core of our business and what we love to do.
Learn more about our IT Outsourcing Managed Services Program.
IT Support
Since 2002, our professional IT support group has provided businesses in Dallas and surrounding cities, emergency onsite and remote support. We offer multi-tiered technical support for our client's offices, server rooms, data centers, and cloud environments. Experienced with Microsoft, Linux, Unix, VMWare, Macintosh, and other operating systems, we're prepared to provide support on any platform.
Our IT support team is on-call 24/7, you can engage us on our hourly or retainer model. You can also leverage iTecs as a proactive offsite IT deparment, with our IT Outsourcing Managed Services Program.
Learn more about our IT support services.
Managed IT Services
Our various managed IT services programs (MSP) consists of an extensive list of fixed fee technology services we provide your business. These include firewall & network security, backup & disaster recovery, network monitoring and cloud server & application hosting. We provide the hardware and software, alleviating the need to purchase licenses or own depreciating equipment. Our managed IT services can save you money and help increase your bottom line by making technology work more efficiently for you.
Learn more about our managed IT services.
IT Consulting
Our Dallas IT consultants consists of forward-thinking IT professionals that focus on leveraging technology to increase your business performance. We work one-on-one with your team to better understand your goals, business processes, and current information systems capabilities. We decrease your IT expenses by providing a clear path of what technologies should be implemented and how to maximize their functions. Our competitive edge is our experience working with hundreds of companies in various industries.
Learn more about our IT consulting services
Cloud Hosting Services
As we evolved as a managed services and IT support company over the years, it became apparent that the technology sector and divisions of our client's networks would become heavily dependent on cost effective access to private and public cloud hosting services. iTecs Promus is our Dallas cloud hosting services division that enables our clients to leverage cloud assets to decrease their IT expenses and increase their bottom line.
Learn more about the iTecs Cloud Hosting for Dallas businesses.
IT Support Team in Dallas
Our IT support services team based in Dallas, TX, are available for onsite and remote break-fix situations, whenever you need us. We've designed three-way of engaging our staff, depending on if you need proactive or on-demand support.
Beyond the calls to help with accessing network resources, settings up a cloud service, or fixing a slow computer. We can provide you with many benefits, including our many managed IT services, cybersecurity and training, and cloud hosting.
Since 2002, our firm has continued its mission to be an all-inclusive IT shop, providing new and innovative solutions to help you leverage technology, at a cost point that makes sense.
Managed Cloud Hosting Solutions To Work Remotely
Many companies are faced with the challenges of how to reliably, securely, and efficiently have their employees work remotely. We help businesses apply the right set of solutions to communicate, access digital assets and resources, and monitor their employee activities.
With the iTecs Promus data center, our facility where we host physical and virtual servers for our clients, we create public and private clouds designed to meet the work from home and abroad challenges. As part of our cloud services, we also offer the iTecs Employee Monitoring solution that enables you to know what your employees are doing and how productive they are.
Employee Monitoring With Computer Surveillance
Businesses with remote users and satellite offices struggle to find the right solution to secure and efficient means of working together and accessing corporate assets. With COVID-19, the push for companies to have staff work from home and abroad has exponentially increased.
Businesses are more aware of the necessity to see what their staff is doing, monitor compliance with IT policies, and understand their realized payroll costs. iTecs provides a dedicated, managed, cloud-hosted monitoring server with Teramind that gives you a 360 realtime view of what's going on with every member of your staff. We help you configure the monitoring server, deploy the surveillance agents, and understand how to use the robust platform.
Customers Love Us
“I have had the pleasure of working with iTecs for the last six month. I have found them to be reliable, knowledgeable and very friendly. Additionally, they respond quickly no matter the time of day. I would highly recommend this company to anyone seeking IT support.”
“Itecs helps us with desktop and server support and consulting, they're always available when I call, very professional and informed. I would highly recommend their services to anyone needing assistance with technical support and consulting.”
“Thank you so much for delaying your lunch to help us out. We appreciate all you have done to get us up and running again. I look forward to working with your company in the future.”
“iTecs has always been a timely responder to our company-specific needs - we're very happy with their customized solutions. The team is reliable, even in the off hours. We're happy we have iTecs for MSP and hosting services.”
“We had a tough time keeping and justifying a network admin for our company and decided it was best to find an outsourced and more flexible option. Brian and team were local to us in Dallas and met f2f to discuss our needs. I was impressed enough we put them to work the next day. 6 months in and zero regrets.”
Working with ITecs for the last few years has been a great experience. They helped so many aspects of our business spanning accounting, HR network hardening, Data storage migration, robust Disaster Recovery systems, user remote virtualization, and cybersecurity, and user classes/presentations are just a few of their capabilities. Server rack & desk level support is consistently fast turnaround. They are the turnkey for all IT and security needs.
