Whether you need proactive or on-demand support, we provide new and innovative solutions for onsite and remote situations.
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Whether you need proactive or on-demand support, we provide new and innovative solutions for onsite and remote situations.
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Our high-availability security operations centers provide 24/7 services designed to mitigate operational security personnel and on-premise liabilities.
LEARN MOREOur SOC provides 24/7 services from delivery management and outsourced monitoring of systems and security devices, including patch management and MDR.
LEARN MORE ABOUT MSSPWhether you need proactive or on-demand support, we provide new and innovative solutions for onsite and remote situations.
LEARN MORE ABOUT MSPWe offer managed cloud hosting services that are less expensive, better implemented, and fully supported by our trusted team of experts.
LEARN MORE ABOUT MCHWith in-depth knowledge of our clients’ industries, we help guide you to the MSP and IT services that meet your unique business goals.
Our IT Outsourcing Managed Services Program (IOMSP) offers an array of services including the iTecs tool stack which encompasses our patch management, health monitoring, and next-generation antivirus. Additionally, the program provides you with unlimited IT support and consulting. For projects that require a significant amount of time and resources, we offer a discounted fee to be negotiated at the time of the project's inception.
The billing on this program is based on a per unit per month basis. This program is attractive for businesses who want to engage iTecs as their proactive IT department. There is also an alternative comparable program called the MSP Select which provides the iTecs tool stack but not unlmiited support or consulting services.
iTecs offers IT Support in Dallas, Texas and all major metropolitan cities across the United States. While our corporate headquarters is located in the Dallas area, we have an extensive network of contractors and employees strategically located in other cities to ensure that we can help with all IT support requests regardless of the location.
For IT break-fix support, we offer our hourly and retainer programs to allow any company, regardless of their budgetary and IT support needs, to receive support from our efficient technical team, irrespective of their fiscal and IT support needs.
Managed IT Services offered to Dallas and companies abroad provide an option for businesses to have iTecs handle information technology services and tasks. Because iTecs provides all IT support, consulting, hosting, and cybersecurity related IT services, our ability to handle your company's managed IT services efficiently and within your IT budget is almost certain.
Our approach to providing managed IT services is to understand your exact needs and provide a partnership agreement that works for both parties. We also assign a team that consists of experts with various skill sets and an IT Manager to ensure a long and prosperous partnership between you and us.
Our team in Dallas provides IT consulting services and has decades of combined experience in supporting, designing, and implementing various IT solutions across a multitude of business sectors. Our consultants are certified and trained to help companies meet compliance standards such as HIPAA, PCI, SOC2, and ISO. Those consultants are also well-versed in the vastness of technology solutions suitable for your sector and business needs.
To engage iTecs for IT consulting, we offer retainer or flat fees for projects.
If you are looking for cloud hosting services, iTecs offers a managed solution that is secure and reliable for your business. We use advanced cybersecurity measures to protect your assets, backup your data, and prevent any security breaches.
Our central data center is located in Dallas, TX, and additional in Kansas, Kentucky, and Virginia. Unlike many of our competitors who resell Amazon AWS or Microsoft Azure, we have invested in our hardware to host our client's cloud environments.
At iTecs, we understand that every business has unique cloud infrastructure needs, which is why we offer private, public, and hybrid cloud solutions. We begin each opportunity with a discussion on how to design, implement, and support your cloud environment.
iTecs Cybersecurity team delivers managed security services from our corporate headquarters in Dallas, TX. Our state-of-the-art Security Operations Center offers monitoring, triage, security consulting, compliance remediation, scanning, breach response, and Managed Detection and Response (MDR) services.
We provide support, tools, and consulting for PCI DSS and HIPAA compliance. Our team guides you through the entire PCI and HIPAA process, from pre-onsite gap analysis and onsite assessment to remediation assistance and the delivery of PCI or HIPAA Report on Compliance.
A dedicated cybersecurity manager will help guide you through the onboarding process and ensure that you receive the best services tailored to your needs.
iTecs is a distinguished Managed Service Provider (MSP) that offers unparalleled IT solutions and services to its esteemed clientele. Our unwavering commitment lies in providing our clients with the robust support necessary to thrive in an increasingly digital landscape.
Based in Dallas, iTecs builds long-lasting and fruitful partnerships with every client through attentive collaboration. We provide a comprehensive range of services, including IT support, consultation, managed IT services (MSP), cybersecurity, and cloud hosting offerings, to businesses of all sizes within Dallas and beyond.
Our sophisticated, customer-centric approach emphasizes delivering IT support that exceeds our clients' expectations. We assign a proficient team of experienced Network and System Administrators to your organization, ensuring access to remote and onsite assistance. Additionally, Brian Desmot, iTecs' esteemed founder, shares his expertise as a fractional CIO/CTO, providing cybersecurity and consultative services.
Since its inception, iTecs' founder, Brian Desmot, has expertly shaped the company to embody the principles of corporate decorum and professionalism gleaned from his prior experiences at esteemed organizations such as Deloitte, GTE, and ClubCorp. Due to the cultivated business culture and our internal framework at iTecs, meticulous attention to detail and prompt responsiveness remain steadfast. This enduring, conscientious dedication fosters unwavering trust in our clients, some of whom have engaged our team as their offsite IT department for over two decades.
iTecs has a unique advantage, as it has extensive experience working with small and medium-sized businesses (SMBs) and large enterprise brands such as Palo Alto, Cisco, and Check Point. They also provide these businesses with cutting-edge technologies such as Sophos, Fortigate, Sonicwall, and Check Point. This dual-pronged approach ensures that all companies have access to top-of-the-line tools that leverage the latest trends in the digital world.
iTecs provides expert support in managing enterprise technology from both an SMB perspective and a large company scope. This allows your company to stay ahead of the competition by ensuring optimum efficiency when dealing with anything from internet communication protocols and cybersecurity issues to standard tools for sharing digital resources. Thanks to iTec's comprehensive set of services combined into one package, any business can easily make strides toward a brighter future!
Very responsive and knowledgeable, and also a great value. For everything we've ever needed the iTecs team has come through for us. We enjoy working with Brian, Marc, Austin and the entire iTecs team. Highly recommend!
Positive: Professionalism, Quality, Responsiveness, Value
The best Managed IT Services company in Dallas, period. We've been using this group to handle our company's IT for 2 years and every day, they deliver professional and courteous support. If we need to order a new computer or set up a new employee, we call our assigned network admins, and they take care of us the same day. Can't praise these guys enough.
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We got hit with ransomware and itecs recovered our data the same day, thank you, Jeff & Brian. We value your managed IT support services and look forward to continuing our partnership.
Positive: Professionalism, Quality, Responsiveness, Value
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Itecs has provided us with best IT support we could hope for. Outsourcing all our IT support to Itecs was the best decision we have ever made. The Itecs Team is top notch, deeply knowledgeable about technology, understands our business needs, always there to solve problems, and gives great advice. Itecs is the best IT support company in Dallas!
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Over the last year it has been fantastic working with iTecs, their MSP team is professional, resourceful, and very responsive- all the things you need from an amazing IT services provider! I appreciate all their hard work and dedication to our organization! Keep up the great work!
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We had a tough time keeping and justifying a network admin for our company and decided it was best to find an outsourced and more flexible option. Brian and team were local to us in Dallas and met f2f to discuss our needs. I was impressed enough we put them to work the next day. 6 months in and zero regrets.
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I really enjoy working these IT guys. They are the best in Dallas. I would highly recommend them to anyone looking for IT support.
Response from the owner: Thank you, Bill, for the five-star review! We also enjoy working with you and your staff and look forward to continuing our managed IT services to help you scale your business by handling your IT needs!
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Brian and team are always very responsive, professional and up to the task to offer support for any of our projects when we need it. We have worked with iTecs for well over 10 years for various projects and plan to continue to leverage their help.
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We outsourced our IT support and services to iTecs and have been nothing but impressed. Their ability to problem solve and think outside the box for a win-win solution is unmatched. They are always available and super responsive. I would recommend to anyone looking to outsource their IT support, regardless of company size. Thanks iTecs!
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Our company Ad Pages have used iTecs as our IT department, outsourcing our IT, for over 15 years, and we appreciate their consistently efficient IT support and professionalism.
Response from the owner: Thank you, Alexis! It's amazing we've worked together for over 15 years with iTecs being Ad Pages offsite IT department. We appreciate your business and our business relationship. We hope to continue providing IT support services for 15 more years!
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Been a client of Itecs for over 3 years now. They have a quick response time and are always willing tailor their service to our specific needs - Would highly recommend.
Response from the owner: Thank you, Brendan. It's been a pleasure providing IT support and Managed IT Services to Phoenix Captial Partners and working with you. We value our IT partnership with PCP and look forward to many more years being your offsite IT department.
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ITecs IT does a great job of keeping our systems up and running. Very responsive, always considering the big picture, and securing our network. Well deserved five-star review for their exceptional IT support services. We appreciate a job well done!
Response from the owner: Thank you very much, Doctor! It's been an honor to provide IT support and Managed IT Services to HealthWorks in Plano.
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We aim to provide every client with the highest level of professionalism, ensuring consistency in our proactiveness, attention to detail, and open communication.
At iTecs, we recognize that each client's IT needs are unique and demand individualized attention to ensure optimal performance and seamless integration with their business processes. By assigning a dedicated team of experts to each client, we cultivate a one-on-one, intimate IT partnership that extends beyond the limitations of a traditional help desk with an escalation model. This tailored approach enables our specialists to develop a comprehensive understanding of the client's infrastructure, facilitating rapid identification and resolution of potential issues while promoting a proactive, preemptive stance towards emerging challenges. Moreover, the close-knit collaboration with the client fosters trust and open communication, empowering them to make informed decisions that drive their business forward in today's increasingly complex IT needs.
We strive to have a maximum of 30-minute response times to new service (IT support) requests that come through our IT Service Manager (ITSM), Jira. Each set of pods is assigned an IT Manager who closely monitors their assigned pod's performance and compliance. Furthermore, the iTecs Manager of Operations ensures the IT Managers have the necessary resources.
Whether your service request is a break-fix IT support request or a significant project focused on a critical IT operation, iTecs provides timely and efficient deliverables.
Choosing iTecs as your IT partner provides your organization with a distinct competitive edge, as we offer a full suite of IT services that cater to the diversity of your business needs. Our comprehensive approach ensures that clients receive end-to-end solutions, streamlining their operations and reducing the need to engage multiple vendors. By consolidating all IT-related services under one roof, iTecs delivers unparalleled efficiency, cost savings, and a cohesive strategy that aligns with your business objectives. Our seasoned team of experts possesses extensive knowledge and experience across a wide range of industries, enabling them to devise innovative, customized solutions that drive growth, enhance security, and optimize performance. In entrusting iTecs with your IT needs, you gain a reliable partner committed to fostering your organization's long-term success through the seamless integration of technology and business strategy.
Choosing the right IT support provider for your Dallas business is a crucial decision that influences the effectiveness, productivity, and overall success of your organization. With numerous IT firms offering unique value propositions, deciphering which provider best suits your specific business requirements can be an arduous task.
In today's fast-paced and increasingly competitive business landscape, efficiency and productivity are more important than ever. One powerful way to achieve operational excellence and stay ahead of the curve is through leveraging IT automation, which enables businesses to streamline processes, improve accuracy, and minimize human intervention.
Cloud services have emerged as a game-changing technology that enables organizations in Dallas to accomplish this by offering enhanced flexibility, cost efficiency, and seamless collaboration. Companies like iTecs specialize in providing comprehensive cloud solutions tailored to your specific business needs, empowering you to leverage the full potential of cloud technology.
