Endpoint Detection & Response Services | ITECS
Dallas organizations rely on ITECS for AI-driven SentinelOne EDR backed by a local SOC that contains threats in minutes.
Why it matters
Antivirus can only stop known signatures. Modern attacks are behavioral and hit endpoints first, so a 15-minute response gap can cost millions.
How we solve it
SentinelOne EDR tuned by our Dallas SOC: automated containment, rollback, threat hunting, and executive reporting packed into every plan.
What it costs
Starts at $18 per endpoint/month with discounts after 100 devices; includes onboarding, policy baselines, and quarterly tabletop exercises.
Operational Blueprint
Key Components of Dallas Managed EDR From ITECS
Every control in our stack ladders up to faster detection, deeper visibility, and guided remediation backed by ITECS engineers.
- AI-driven telemetry across network, identity, and endpoint layers to surface lateral movement.
- Threat intelligence curated by our Dallas SOC so controls adapt to the latest campaigns.
- Executive-ready reporting that proves compliance and investment impact.
3M+
Signals analyzed/day
<15 mins
Response SLA
25K+
Endpoints monitored
60+
Playbooks automated
Network Analysis
Critical for identifying suspicious behavior, understanding how attackers move through your environment, and what they do once inside.
Threat Intelligence
Our team continuously monitors thousands of sources to keep up with new threats, analyzing millions of events daily to detect anomalies.
Behavior Analytics
Allows us to monitor user activities and correlate those actions with known malicious behaviors to identify insider threats and compromised accounts.
Intrusion Prevention
Prevents unauthorized attempts at accessing your network from both outside and within, stopping attacks before they can execute.
Security Management
Provides complete visibility into all aspects of your security posture, including compliance, risk, and device configuration.
Reporting & Alerting
Real-time monitoring and alerting capabilities ensure no threat slips through undetected, with comprehensive reports for compliance.
Why Dallas Businesses Need EDR Now More Than Ever
As attackers evolve, traditional antivirus solutions are no longer enough. Signature-based tools can't keep up with new, sophisticated threats. EDR is essential to address the risks posed by mobile devices, cloud applications, and zero-day exploits that bypass traditional defenses.
- Beyond Known Threats: EDR detects what antivirus cannot by analyzing behavior, not just files.
- Protect Modern Endpoints: Secure laptops, servers, mobile devices, and IoT where work happens today.
- Stop Ransomware: Automated response isolates threats and can even roll back unauthorized changes, neutralizing ransomware attacks.
EDR vs. Traditional Antivirus
See how proactive, AI-driven protection reshapes every phase of the endpoint kill chain compared to legacy defenses.
Traditional Antivirus
Signature files and scheduled scans reduce known malware, but offer little telemetry once the attacker pivots to new tactics.
- Manual updates lag behind zero-day techniques.
- Alerts triaged by internal IT when time allows.
- Rollback or forensic context rarely included.
ITECS Managed EDR
SentinelOne plus our Dallas SOC delivers continuous telemetry, automated containment, and guided remediation in minutes.
- Behavioral AI hunts for fileless and insider threats.
- 24/7 analysts isolate devices and drive response.
- Executive-ready reports document every action.
Feature
Detection Method
Signature-based (known threats)
ReactiveBehavioral analysis (known & unknown threats)
ProactiveFeature
Primary Focus
Preventing infection
ReactiveDetecting and responding to attacks
ProactiveFeature
Zero-Day Threats
Limited to no protection
ReactiveProactive detection
ProactiveFeature
Ransomware Rollback
No
ReactiveYes, automated remediation
ProactiveFeature
Threat Hunting
No
ReactiveYes, deep visibility
ProactiveFeature
Incident Response
Manual
ReactiveAutomated and managed
ProactiveFirst-Hour Containment
Our 24/7 Incident Response Process
When Sophos XDR signals suspicious activity, our Dallas SOC follows a rehearsed playbook that compresses detection, containment, and recovery into minutes.
- Dedicated responder-to-responder bridge within 5 minutes so you always have a human on comms.
- Live forensics snapshots, memory captures, and timeline notes logged for compliance evidence.
- Guided recovery steps for your internal IT team—no guessing which systems to isolate next.
11 mins
Median containment
24/7/365
SOC coverage
180+
Incidents/month
82%
False positives reduced
Need Breach Support?
ITECS Command Desk
Escalate directly to a responder who can isolate hosts, brief leadership, and coordinate legal or insurance stakeholders.
- War room coordination with your legal, HR, and executive stakeholders.
- Containment scripts for Windows, macOS, and Linux endpoints.
- Regulatory-ready reporting packaged for HIPAA, PCI, and SEC notifications.
First Hour Playbook
Automated Threat Detection
Sophos XDR's AI detects malicious behavior and prioritizes the alert.
Deliverable
Alert is enriched with MITRE mapping and Sophos XDR threat intelligence tags.
Automated Response & Containment
The XDR agent automatically kills the process, quarantines the endpoint, and notifies our 24/7 SOC.
Deliverable
Endpoint isolation, malicious processes killed, and artifacts preserved for forensics.
Expert Triage by ITECS SOC
A Dallas-based ITECS security analyst investigates the alert, validates the threat, and determines the scope.
Deliverable
Root-cause summary + blast radius shared with your IT lead for confirmation.
Remediation & Rollback
Our team surgically removes all threat artifacts and, if necessary, rolls back any encrypted files from secure snapshots.
Deliverable
Host is restored, persistence removed, and compromised accounts reset.
Reporting & Hardening
You receive a detailed incident report, and we implement new rules to harden your defenses against similar future attacks.
Deliverable
Executive-ready report, compliance evidence, and new prevention rules deployed.
Already have tooling in place? We can integrate with your ticketing and SIEM stack in a single business day.
Schedule a TabletopManaged EDR Service Tiers
Match MSP Select, Pro, or Elite to your budget, support model, and compliance bar.
All tiers deliver Sophos XDR telemetry and RMM automation. MSP Select keeps things tools-only, MSP Pro adds unlimited support and governance, and MSP Elite layers on MDR, advanced email security, and deeper assessments.
Every plan includes
- Remote Monitoring & Management with preventative maintenance
- Sophos XDR deployed and tuned across eligible endpoints
- Policy-backed patch management and alerting automations
- Optional retainers and hourly model for project or after-hours work
Support coverage bands (Pro & Elite)
MSP Daylight
Mon–Fri · 8a–5p local
Office-centric schedules
MSP Extended
7a–10p · 7 days
Early/late shift operations
MSP 24/7
All day, every day
Healthcare, manufacturing, global teams (min $5k)
Average onboarding
10 business days
Baseline policy deployment + tabletop.
Billing terms
Per endpoint + program mins
Select $315 · Pro $1.5k · Elite $5k
MSP Select
$45 / endpoint (1-100)
$315 program minimum
Foundational RMM, patching, and Sophos XDR protection for teams that prefer to consume support via retainers or hourly.
Support Model
Support via prepaid retainer blocks or hourly model
Best For
IT-led teams needing tooling + telemetry
- Remote monitoring & preventative maintenance
- Policy-driven OS / app patching windows
- Sophos XDR next-gen antivirus on every endpoint
- Access to discounted 15-hour retainers ($2,625)
MSP Pro
$100 Daylight rate (1-100)
$1,500 program minimum
Core managed IT department with unlimited support inside your chosen coverage window plus quarterly reviews and end-user training.
Support Model
Daylight, Extended, or 24/7 unlimited support windows
Best For
10-250 endpoints ready for a proactive IT partner
- Unlimited help desk during selected coverage window
- Quarterly Business Reviews + cybersecurity training
- Sophos XDR deployment & Microsoft 365 MFA configuration
- 4 included hours per special project
MSP Elite
$150 Daylight rate (1-100)
$5,000 program minimum
Premier MDR-backed program layering Sophos MDR, Harmony email security, dedicated TAM, and quarterly phishing simulations on top of MSP Pro.
Support Model
Same coverage windows + 24/7 SOC and incident response
Best For
Compliance-driven teams & regulated industries
- Includes all MSP Pro services and support
- Sophos MDR + Check Point Harmony email security
- Dedicated Technical Account Manager & Elite engineer pod
- 15 included hours per special project + quarterly phishing sims
- Veeam M365 backup licensing & quarterly BDR audits
Running another XDR stack or need co-managed coverage across multiple business units? We can mix tiers (Select + Pro or Pro + Elite) while honoring the documented minimums.
Design a Custom PlanHow managed EDR fits into your Dallas cybersecurity strategy
Endpoint detection and response is the security layer that watches every laptop, workstation, and server in your environment for malicious behavior — and acts on it in real time. Unlike traditional antivirus that relies on signature matching, EDR uses behavioral analysis and threat intelligence to catch zero-day attacks, fileless malware, and living-off-the-land techniques that signature-based tools miss entirely.
At ITECS, managed EDR is one layer in a defense-in-depth architecture that includes managed firewall protection, email security, security awareness training, and penetration testing. For Dallas businesses that need a single partner for all of it, our managed IT services wrap EDR, SOC monitoring, and strategic planning into one accountable relationship.
Our Partners
Dallas Endpoint Detection & Response FAQ
EDR provides continuous monitoring and behavioral analysis of all endpoint activities, detecting advanced threats that signature-based antivirus misses. It includes threat hunting, forensic capabilities, and automated response actions.
Modern EDR solutions are designed to be lightweight with minimal performance impact. Our solutions use cloud-based processing and efficient local agents to provide protection without affecting user productivity.
EDR detects malware, ransomware, fileless attacks, insider threats, privilege escalation, lateral movement, data exfiltration, and zero-day exploits through behavioral analysis and machine learning.
Our SentinelOne-powered EDR solution provides automated response in milliseconds, instantly isolating threats and preventing lateral movement. Our 24/7 SOC team validates and responds to critical alerts within 15 minutes, ensuring rapid containment and remediation of any security incidents.
EDR helps meet compliance requirements for HIPAA, PCI-DSS, SOX, CMMC, and other frameworks by providing continuous monitoring, incident response documentation, forensic capabilities, and audit trails. Our managed EDR service includes compliance reporting and evidence collection for regulatory audits.