Endpoint Detection & Response Services | ITECS
ITECS supports Sophos XDR across every MSP tier, Sophos MDR in MSP Elite, and separately priced SentinelOne EDR and Vigilance MDR options for organizations that prefer the SentinelOne platform.
Why it matters
Antivirus can only stop known signatures. Modern attacks are behavioral and hit endpoints first, so a 15-minute response gap can cost millions.
How we solve it
Every MSP tier includes Sophos XDR endpoint protection, while MSP Elite adds Sophos MDR. Separately priced SentinelOne Complete and Vigilance MDR options are available for organizations that prefer the SentinelOne platform.
What it costs
SentinelOne Complete plus Vigilance MDR is $32 per workstation/month or $54 per server/month as of 2026-05-13. Custom stacks and volume pricing are confirmed through ITECS.
Operational Blueprint
Key Components of Dallas Managed EDR From ITECS
Every control in our stack ladders up to faster detection, deeper visibility, and guided remediation backed by ITECS engineers.
- AI-driven telemetry across network, identity, and endpoint layers to surface lateral movement.
- Endpoint telemetry and current threat intelligence help controls adapt to emerging campaigns.
- Executive-ready reporting that proves compliance and investment impact.
3M+
Signals analyzed/day
<15 mins
Response SLA
25K+
Endpoints monitored
60+
Playbooks automated
Network Analysis
Critical for identifying suspicious behavior, understanding how attackers move through your environment, and what they do once inside.
Threat Intelligence
Our team continuously monitors thousands of sources to keep up with new threats, analyzing millions of events daily to detect anomalies.
Behavior Analytics
Allows us to monitor user activities and correlate those actions with known malicious behaviors to identify insider threats and compromised accounts.
Intrusion Prevention
Prevents unauthorized attempts at accessing your network from both outside and within, stopping attacks before they can execute.
Security Management
Provides complete visibility into all aspects of your security posture, including compliance, risk, and device configuration.
Reporting & Alerting
Real-time monitoring and alerting capabilities ensure no threat slips through undetected, with comprehensive reports for compliance.
Why Dallas Businesses Need EDR Now More Than Ever
As attackers evolve, traditional antivirus solutions are no longer enough. Signature-based tools can't keep up with new, sophisticated threats. EDR is essential to address the risks posed by mobile devices, cloud applications, and zero-day exploits that bypass traditional defenses.
- Beyond Known Threats: EDR detects what antivirus cannot by analyzing behavior, not just files.
- Protect Modern Endpoints: Secure laptops, servers, mobile devices, and IoT where work happens today.
- Stop Ransomware: Automated response isolates threats and can even roll back unauthorized changes, neutralizing ransomware attacks.
EDR vs. Traditional Antivirus
See how proactive, AI-driven protection reshapes every phase of the endpoint kill chain compared to legacy defenses.
Traditional Antivirus
Signature files and scheduled scans reduce known malware, but offer little telemetry once the attacker pivots to new tactics.
- Manual updates lag behind zero-day techniques.
- Alerts triaged by internal IT when time allows.
- Rollback or forensic context rarely included.
ITECS Managed EDR Options
Every ITECS MSP tier includes Sophos XDR, MSP Elite adds Sophos MDR, and separately priced SentinelOne options support organizations that prefer that platform.
- Behavioral AI hunts for fileless and insider threats.
- MDR options add 24/7 analyst-led investigation and response.
- Executive-ready reports document every action.
Feature
Detection Method
Signature-based (known threats)
ReactiveBehavioral analysis (known & unknown threats)
ProactiveFeature
Primary Focus
Preventing infection
ReactiveDetecting and responding to attacks
ProactiveFeature
Zero-Day Threats
Limited to no protection
ReactiveProactive detection
ProactiveFeature
Ransomware Rollback
No
ReactiveYes, automated remediation
ProactiveFeature
Threat Hunting
No
ReactiveYes, deep visibility
ProactiveFeature
Incident Response
Manual
ReactiveAutomated and managed
ProactiveFirst-Hour Containment
Our 24/7 Incident Response Process
When Sophos XDR signals suspicious activity for an MSP Elite client, Sophos MDR analysts and ITECS follow a coordinated playbook for investigation, containment, and recovery.
- Dedicated responder-to-responder bridge within 5 minutes so you always have a human on comms.
- Live forensics snapshots, memory captures, and timeline notes logged for compliance evidence.
- Guided recovery steps for your internal IT team—no guessing which systems to isolate next.
11 mins
Median containment
24/7/365
SOC coverage
180+
Incidents/month
82%
False positives reduced
Need Breach Support?
ITECS Command Desk
Escalate directly to a responder who can isolate hosts, brief leadership, and coordinate legal or insurance stakeholders.
24/7 Hotline
(214) 444-7884Contact the ITECS response team through the established escalation channel.
- War room coordination with your legal, HR, and executive stakeholders.
- Containment scripts for Windows, macOS, and Linux endpoints.
- Regulatory-ready reporting packaged for HIPAA, PCI, and SEC notifications.
First Hour Playbook
Automated Threat Detection
Sophos XDR detects malicious behavior and prioritizes the alert.
Deliverable
Alert telemetry is enriched for investigation and response.
Automated Response & Containment
Configured endpoint controls can stop malicious activity, isolate the device, and route the alert into the response workflow.
Deliverable
Endpoint isolation, malicious processes stopped, and artifacts preserved for investigation.
Expert MDR Triage
For MSP Elite, Sophos MDR analysts investigate the alert around the clock and coordinate response with ITECS.
Deliverable
Validated scope and recommended response actions are shared with the client team.
Guided Remediation
The response team removes malicious artifacts, closes persistence paths, and coordinates any account or system recovery steps.
Deliverable
Threat artifacts removed and affected systems hardened before return to service.
Reporting & Hardening
You receive a detailed incident report, and we implement new rules to harden your defenses against similar future attacks.
Deliverable
Executive-ready report, compliance evidence, and new prevention rules deployed.
Already have tooling in place? We can integrate with your ticketing and SIEM stack in a single business day.
Schedule a TabletopManaged EDR Service Tiers
Match MSP Select, Pro, or Elite to your budget, support model, and compliance bar.
All tiers deliver Sophos XDR telemetry and RMM automation. MSP Select keeps things tools-only, MSP Pro adds unlimited support and governance, and MSP Elite layers on MDR, advanced email security, and deeper assessments.
Every plan includes
- Remote Monitoring & Management with preventative maintenance
- Sophos XDR deployed and tuned across eligible endpoints
- Policy-backed patch management and alerting automations
- Optional retainers and hourly model for project or after-hours work
Support coverage bands (Pro & Elite)
MSP Daylight
Mon–Fri · 8a–5p local
Office-centric schedules
MSP Extended
7a–10p · 7 days
Early/late shift operations
MSP 24/7
All day, every day
Healthcare, manufacturing, global teams (min $5,000)
Onboarding plan
Defined in proposal
Scope, timing, and implementation pricing are confirmed before work begins.
Billing terms
Per endpoint + program mins
Select $315 · Pro $1,500 · Elite $5,000
MSP Select
$45 / endpoint (1–100)
$315 program minimum
Foundational RMM, patching, and Sophos XDR protection for teams that prefer to consume support via retainers or hourly.
Support Model
Support via prepaid retainer blocks or hourly model
Best For
IT-led teams needing tooling + telemetry
- Remote monitoring & preventative maintenance
- Policy-driven OS / app patching windows
- Sophos XDR next-gen antivirus on every endpoint
- Access to discounted 15-hour retainers ($2,625)
MSP Pro
$100 Daylight rate (1–100)
$1,500 program minimum
Core managed IT department with unlimited support inside your chosen coverage window plus quarterly reviews and technical consulting.
Support Model
Daylight, Extended, or 24/7 unlimited support windows
Best For
10-250 endpoints ready for a proactive IT partner
- Unlimited help desk during selected coverage window
- Quarterly Business Reviews + technical consulting
- Sophos XDR deployment, assigned technical team, and procurement assistance
- 4 included hours per special project
MSP Elite
$150 Daylight rate (1–100)
$5,000 program minimum
Premier MDR-backed program layering Sophos MDR, Harmony email security, dedicated TAM, and quarterly phishing simulations on top of MSP Pro.
Support Model
Same coverage windows + 24/7 SOC and incident response
Best For
Compliance-driven teams & regulated industries
- Includes all MSP Pro services and support
- Sophos MDR + Check Point Harmony email security
- Dedicated Technical Account Manager & Elite engineer pod
- 15 included hours per special project + quarterly phishing sims
- Commvault Microsoft 365 and endpoint backup licensing with unlimited storage, plus quarterly BDR audits
Running another XDR stack or need co-managed coverage across multiple business units? We can mix tiers (Select + Pro or Pro + Elite) while honoring the documented minimums.
Design a Custom PlanHow managed EDR fits into your Dallas cybersecurity strategy
Endpoint detection and response is the security layer that watches every laptop, workstation, and server in your environment for malicious behavior — and acts on it in real time. Unlike traditional antivirus that relies on signature matching, EDR uses behavioral analysis and threat intelligence to catch zero-day attacks, fileless malware, and living-off-the-land techniques that signature-based tools miss entirely.
At ITECS, managed EDR is one layer in a defense-in-depth architecture that can also include managed firewall protection, email security, security awareness training, and penetration testing. Every managed IT program includes Sophos XDR; MSP Elite bundles Sophos MDR and the approved advanced security stack, while other services can be scoped separately.
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This page covers one area of cybersecurity. If you want to compare all of our security services, see how they fit into managed IT, or get a risk assessment, these pages have you covered.
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Cybersecurity overview
See the full ITECS managed security approach — 24/7 SOC, layered defense, and MSSP positioning.
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Managed IT services
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Case studies and white papers
Review real outcomes that support security planning, executive buy-in, and budget justification.
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Cybersecurity assessment
Get a prioritized view of your risk exposure, control gaps, and recommended next actions.
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Dallas Endpoint Detection & Response FAQ
EDR provides continuous monitoring and behavioral analysis of all endpoint activities, detecting advanced threats that signature-based antivirus misses. It includes threat hunting, forensic capabilities, and automated response actions.
Modern EDR solutions are designed to be lightweight with minimal performance impact. Our solutions use cloud-based processing and efficient local agents to provide protection without affecting user productivity.
EDR detects malware, ransomware, fileless attacks, insider threats, privilege escalation, lateral movement, data exfiltration, and zero-day exploits through behavioral analysis and machine learning.
Response depends on the selected service. Every MSP tier includes Sophos XDR automated endpoint protection, while MSP Elite adds 24/7 Sophos MDR investigation and response. SentinelOne Vigilance MDR is separately priced and requires an active SentinelOne Singularity platform license.
EDR helps meet compliance requirements for HIPAA, PCI-DSS, SOX, CMMC, and other frameworks by providing continuous monitoring, incident response documentation, forensic capabilities, and audit trails. Our managed EDR service includes compliance reporting and evidence collection for regulatory audits.