24/7 Endpoint Detection & Response (EDR) for Business
Defend against ransomware, zero-day threats, and advanced attacks with ITECS' fully managed Endpoint Detection & Response service. Our expert team monitors, detects, and responds in real time—keeping your business protected around the clock.
Key Components of Our Managed EDR Solution
As a SentinelOne partner, we provide a multi-layered defense to protect every endpoint in your organization.
Network Analysis
Critical for identifying suspicious behavior, understanding how attackers move through your environment, and what they do once inside.
Threat Intelligence
Our team continuously monitors thousands of sources to keep up with new threats, analyzing millions of events daily to detect anomalies.
Behavior Analytics
Allows us to monitor user activities and correlate those actions with known malicious behaviors to identify insider threats and compromised accounts.
Intrusion Prevention
Prevents unauthorized attempts at accessing your network from both outside and within, stopping attacks before they can execute.
Security Management
Provides complete visibility into all aspects of your security posture, including compliance, risk, and device configuration.
Reporting & Alerting
Real-time monitoring and alerting capabilities ensure no threat slips through undetected, with comprehensive reports for compliance.
Why EDR is More Crucial Than Ever
As attackers evolve, traditional antivirus solutions are no longer enough. Signature-based tools can't keep up with new, sophisticated threats. EDR is essential to address the risks posed by mobile devices, cloud applications, and zero-day exploits that bypass traditional defenses.
- Beyond Known Threats: EDR detects what antivirus cannot by analyzing behavior, not just files.
- Protect Modern Endpoints: Secure laptops, servers, mobile devices, and IoT where work happens today.
- Stop Ransomware: Automated response isolates threats and can even roll back unauthorized changes, neutralizing ransomware attacks.
EDR vs. Traditional Antivirus
Understand the critical differences between legacy protection and modern, proactive endpoint security.
| Feature | Traditional Antivirus | ITECS Managed EDR |
|---|---|---|
| Detection Method | Signature-based (known threats) | Behavioral analysis (known & unknown threats) |
| Primary Focus | Preventing infection | Detecting and responding to attacks |
| Zero-Day Threats | Limited to no protection | Proactive detection |
| Ransomware Rollback | No | Yes, automated remediation |
| Threat Hunting | No | Yes, deep visibility |
| Incident Response | Manual | Automated and managed |
Our 24/7 Incident Response Process
When a threat is detected, our Dallas-based Security Operations Center (SOC) acts immediately. Here’s what happens in the first hour:
- Automated Threat Detection
Response Time: 0-1 Min
SentinelOne's AI detects a potential threat based on malicious behavior.
- Automated Response & Containment
Response Time: 1-5 Mins
The EDR agent automatically kills the process, quarantines the endpoint, and notifies our 24/7 SOC.
- Expert Triage by ITECS SOC
Response Time: 5-15 Mins
A Dallas-based ITECS security analyst investigates the alert, validates the threat, and determines the scope.
- Remediation & Rollback
Response Time: 15-60 Mins
Our team surgically removes all threat artifacts and, if necessary, rolls back any encrypted files from secure snapshots.
- Reporting & Hardening
Response Time: Post-Incident
You receive a detailed incident report, and we implement new rules to harden your defenses against similar future attacks.
Managed EDR Service Tiers
Endpoint Detection & Response is a core component of our proactive MSP plans.
MSP PRO
- SentinelOne Core EDR
- Next-Gen Antivirus
- Device Control
- Firewall Control
- Monthly Health Reports
MSP ELITE
- All PRO features
- 24/7/365 SOC Monitoring
- Proactive Threat Hunting
- Incident Response Included
- Ransomware Rollback
- Quarterly Security Reviews
Endpoint Detection & Response FAQ
EDR provides continuous monitoring and behavioral analysis of all endpoint activities, detecting advanced threats that signature-based antivirus misses. It includes threat hunting, forensic capabilities, and automated response actions.
Modern EDR solutions are designed to be lightweight with minimal performance impact. Our solutions use cloud-based processing and efficient local agents to provide protection without affecting user productivity.
EDR detects malware, ransomware, fileless attacks, insider threats, privilege escalation, lateral movement, data exfiltration, and zero-day exploits through behavioral analysis and machine learning.
Our SentinelOne-powered EDR solution provides automated response in milliseconds, instantly isolating threats and preventing lateral movement. Our 24/7 SOC team validates and responds to critical alerts within 15 minutes, ensuring rapid containment and remediation of any security incidents.
EDR helps meet compliance requirements for HIPAA, PCI-DSS, SOX, CMMC, and other frameworks by providing continuous monitoring, incident response documentation, forensic capabilities, and audit trails. Our managed EDR service includes compliance reporting and evidence collection for regulatory audits.