Enterprise Backup & Disaster Recovery Solutions
ITECS delivers enterprise-grade business continuity for Dallas businesses. With 15-minute recovery times and a 99.99% success rate, we protect your data from ransomware, hardware failure, and natural disasters.
content-answer fit
Business continuity plans written for leadership
Every ITECS engagement starts with the outcomes your executive team cares about—financial impact, regulatory confidence, and a clear recovery playbook.
Board-ready continuity plans
We translate RTO/RPO targets into financial impact, risk narratives, and actionable playbooks leadership can defend.
- •Scenario modeling for tornado, ransomware, hardware failure
- •Cost/benefit analysis aligned with compliance mandates
Embedded response team
ITECS engineers act as part of your organization—co-owning drills, escalations, and executive updates.
- •Named recovery lead with 24/7 access
- •Quarterly workshops with IT + business stakeholders
Proof-driven governance
Every backup, test, and recovery produces evidence packs for auditors, insurers, and the board.
- •Immutable logs and signed runbooks
- •Metrics tied to SLAs and incident outcomes
structured rollout
Disaster recovery timeline with zero surprises
We combine assessments, deployment, testing, and executive reviews into one disciplined cadence so your organization always knows the next milestone.
Weeks 0-2
Assess & align
Business impact analysis, tooling inventory, and SLA definition with finance + operations leaders.
Weeks 3-6
Architect & deploy
Stand up backup targets, replication, failover runbooks, and monitoring dashboards.
Weeks 7-10
Test & enable
Tabletop exercises, partial failovers, and department-specific training with communications templates.
Quarterly
Review & optimize
Executive briefings covering drills, new risks, license spend, and roadmap updates.
measurable wins
The resilience outcomes Dallas leaders cite
We keep recovery performance metrics in one place so you can prove the value of continuity investments during board updates and insurance renewals.
$48K
Average downtime prevented per incident
99.6%
Mission-critical systems recovered within SLA
100%
Clients passing compliance audits on first attempt
why itecs
Financially accountable roadmaps
Continuity investments mapped to avoided downtime and risk reduction.
Aggressive RTO/RPO targets
15-minute recoveries for critical systems backed by contractual SLAs.
Tested automation & runbooks
Regular drills ensure our team and yours execute flawlessly during real incidents.
Dallas Business Continuity, Guaranteed
< 15 min
RTO for Critical Systems
< 1 hour
RTO for Standard Systems
99.99%
Recovery Success Rate
< 15 min
RPO for Mission-Critical Data
Our Comprehensive DR Planning Methodology
A disaster recovery plan is only effective if it's thorough, tested, and understood by your team. We handle the entire lifecycle.
- Business Impact Analysis
We identify your most critical systems, dependencies, and establish acceptable downtime thresholds (RTO/RPO) for each.
- Custom DR Plan Development
A tailored recovery plan is created for your unique environment, outlining step-by-step procedures for various disaster scenarios.
- Regular Testing & Validation
We conduct quarterly drills and annual full-scale simulations to ensure the plan works as expected and identify areas for improvement.
- Staff Training & Runbooks
Up-to-date runbooks and team training ensure everyone knows their role during a disaster, enabling a swift and coordinated response.
Enterprise-Grade Technology Stack
We leverage industry-leading technologies to deliver robust and reliable data protection.
Commvault
Protects Microsoft 365, Google Workspace, and workstation endpoint data with granular recovery and unlimited storage for those approved workloads. Windows Server storage is scoped separately.
Azure Site Recovery
Enables full datacenter failover to the Azure cloud within minutes, ensuring business continuity.
AWS Backup
Centralizes and automates data protection across AWS services for cloud-native applications.
Datto BCDR
All-in-one solution offering immutable backups and rapid virtualization for comprehensive ransomware protection.
comprehensive coverage
Unlimited Storage for Microsoft 365, Google Workspace & Workstations
Protect your Microsoft 365, Google Workspace, and workstation endpoint data with enterprise-grade backup solutions. Windows Server endpoint and storage pricing are scoped separately.
Microsoft 365 & Google Workspace
Comprehensive protection for Exchange, SharePoint, OneDrive, Teams, Gmail, and Google Drive. Recover from accidental deletion, ransomware, or compliance gaps in minutes—not days.
- Unlimited storage for Microsoft 365 and Google Workspace backup
- Granular recovery down to individual emails and files
- Automated daily backups with 30-day+ retention
- Immutable backups resistant to ransomware encryption
Endpoint Backup
Protect critical workstation data across your entire fleet. Whether employees work from the office, home, or on the road, their data stays protected and recoverable.
- Windows 10/11, macOS, and Linux support
- Unlimited storage for workstation endpoint backup
- Continuous protection with minimal performance impact
- Full system or granular file-level recovery
No Storage Caps for Cloud Users or Workstations
Microsoft 365, Google Workspace, and workstation endpoint backup include unlimited storage at no additional cost. Windows Server backup is scoped separately by endpoint and storage.
- Predictable monthly costs
- No metered storage fees for those cloud and workstation workloads
- No data caps for those cloud and workstation workloads
- Scale protected cloud users and workstations without storage penalties
simple, transparent pricing
Backup Pricing That Makes Sense
Flat-rate pricing per cloud user or workstation endpoint. Unlimited storage is included for Microsoft 365, Google Workspace, and workstation endpoint backup; Windows Server pricing is separate.
| Solution | Coverage | Monthly Rate | Storage |
|---|---|---|---|
| Microsoft 365 / Google Workspace Backup | Exchange, SharePoint, OneDrive, Teams, Gmail, Drive | $5/user (1–100 users) | Unlimited for Microsoft 365 / Google Workspace backup |
| Microsoft 365 / Google Workspace Backup | Volume pricing | $3.50/user (101–10,000 users) | Unlimited for Microsoft 365 / Google Workspace backup |
| Endpoint Backup | Windows, macOS, Linux workstations | $10/endpoint | Unlimited for workstation endpoint backup |
MSP Elite clients receive Microsoft 365 and Google Workspace backup licenses at no additional cost. Quarterly backup and disaster recovery audits included.
included with msp elite
Included with MSP Elite
Our premium managed IT program bundles comprehensive backup protection with 24/7 security monitoring, dedicated account management, and proactive IT support.
Learn About MSP Eliteincluded with msp elite
- Microsoft 365, Google Workspace, and workstation endpoint backup licenses with unlimited storage
- Quarterly backup and disaster recovery audits
- Commvault-powered Microsoft 365, Google Workspace, and workstation endpoint backup
- Dedicated Technical Account Manager oversight
Commvault cloud and endpoint backup
Protection for Microsoft 365, Google Workspace, and Workstations
ITECS uses Commvault for the approved Microsoft 365, Google Workspace, and workstation endpoint backup services, with granular recovery and unlimited storage for those workloads. Windows Server backup storage is separately scoped.
Granular Recovery
Restore mailboxes, files, folders, or workstation data without treating every recovery as a server restore.
Immutable Backups
Ransomware-resistant storage that attackers cannot encrypt or delete.
SaaS Protection
Purpose-built backup for Microsoft 365 and Google Workspace.
Verified Recoverability
Automated testing confirms your backups actually work.
Compliance-Ready Backup Solutions for Dallas
Our backup and recovery solutions are designed to satisfy industry-specific compliance requirements for data protection, retention, and security.
HIPAA
Our solutions for healthcare providers ensure that all Protected Health Information (PHI) is backed up and stored in a manner that meets HIPAA's strict security and privacy rules.
Financial Services
We meet stringent financial regulations (e.g., FINRA, SEC) with auditable backup processes, long-term immutable archiving, and rapid recovery capabilities.
Legal
For law firms, we provide secure, confidential backup of case files and client data with retention policies that align with legal and ethical obligations.
CMMC/NIST
For defense contractors, our backup solutions help meet CMMC and NIST 800-171 requirements for data protection, incident response, and system recovery.
24/7 Emergency Recovery Process
When a disaster strikes, our Dallas-based team follows a clear and rapid response protocol to get you back online fast.
- 1
Call our 24/7 emergency hotline at (214) 444-7884.
- 2
An ITECS engineer responds within 15 minutes to begin assessment.
- 3
The disaster severity is determined and the appropriate recovery plan is selected.
- 4
The recovery plan is activated upon your approval.
- 5
You receive regular status updates every 30 minutes until resolution.
- 6
A post-recovery report with root cause analysis is provided.
Client Success Stories
Dallas Law Firm Recovers from Ransomware in 45 Minutes
ITECS' isolated, immutable backups allowed for a full data restore without paying a ransom, preventing catastrophic data loss and financial damage.
Manufacturing Plant Resumes Production After Tornado
Cloud failover to our secondary data center kept critical production and logistics systems running while the primary site was repaired.
Healthcare Provider Achieves Zero Data Loss After Server Failure
Continuous data replication ensured that even with a total hardware failure, no patient data was lost and services were restored from a replica within minutes.
Rigorous Testing & Validation Protocols
An untested backup is just a hope. We provide certainty through a multi-layered testing schedule.
Daily
Automated Backup Verification
Every backup job is automatically checked for completion and integrity, with instant alerts for any anomalies.
Monthly
Random File Restoration
We perform random spot-checks by restoring individual files and database records to ensure granular recoverability.
Quarterly
Application Recovery Drills
We conduct partial failover tests to verify that critical applications can be restored and function correctly.
Annually
Full DR Simulation
A comprehensive, full-scale disaster recovery test is performed to validate the entire business continuity plan from start to finish.
The ROI of Modern Disaster Recovery
Investing in a robust business continuity plan is one of the smartest financial decisions a business can make. The cost of downtime far exceeds the cost of protection.
- Average SMB Downtime Cost: $8,000 - $15,000 per hour.
- 40% Savings: Modern cloud solutions typically offer a 40% TCO reduction over traditional tape backups.
- Fast ROI: Most clients see a full return on their DR investment within 6 months through prevented downtime and improved efficiency.
Calculate Your Downtime Cost
Use this tool to estimate the potential financial impact of an outage on your business.
Estimates are directional and meant to highlight potential impact. Actual costs vary based on industry, customer obligations, and regulatory fines.
Why Dallas businesses choose managed backup and disaster recovery
Ransomware, hardware failure, accidental deletion, and natural disasters don’t wait for your IT team to be ready. Dallas businesses that rely on ad-hoc backup processes — or worse, assume their cloud provider handles everything — discover the hard way that recovery without a tested plan is slow, incomplete, and expensive. ITECS eliminates that risk with managed backup and disaster recovery that covers Microsoft 365, endpoints, servers, and private cloud infrastructure under a single SLA.
Our DR practice integrates with the broader ITECS managed IT services platform and cybersecurity stack, so backup isn’t an afterthought — it’s wired into every layer of your infrastructure. Compliance documentation for HIPAA, PCI-DSS, and SOC 2 is maintained continuously, and we test restores quarterly so recovery time objectives are proven, not theoretical.
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Dallas Backup & Disaster Recovery FAQ
RPO defines the maximum acceptable data loss measured in time, while RTO defines the maximum acceptable downtime. Together they determine backup frequency, recovery priorities, and the infrastructure needed to restore systems.
Cloud backups offer scalability, geographic redundancy, and lower upfront costs. On-premises backups can provide faster local recovery. Many organizations use a hybrid model for both resilience and recovery speed.
Disaster recovery plans should be tested at least twice a year and after major infrastructure changes. Regular testing ensures runbooks, people, and systems still align under real recovery conditions.
ITECS protects Exchange Online, SharePoint, OneDrive, Teams, Gmail, Google Drive, Shared Drives, Contacts, and Calendar with daily backups and retention settings aligned to compliance requirements.
Microsoft 365, Google Workspace, and Windows 10/11, macOS, or Linux workstation endpoint backup include unlimited storage at no additional charge beyond the applicable user or endpoint license. Windows Server and Promus hosted-server backup have separate storage and retention terms that ITECS confirms for the selected scope.
Endpoint backup supports Windows 10, Windows 11, macOS, and major Linux distributions so organizations can protect desktops, laptops, and workstations across hybrid environments.
Individual files or emails can often be restored in minutes, while larger mailbox and workspace restores typically complete within hours. Recovery time depends on workload scope and recovery priorities.
Microsoft 365 and Google Workspace backup licenses are included with MSP Elite. For MSP Pro and MSP Select, backup is available as an add-on, and endpoint backup is available across all service tiers.