FAQs

As a leading provider of IT Services for a wide variety of industries, we know exactly what it takes to help your business succeed. Every company now uses technology in some form or capacity, even those that you wouldn't expect having any sort of need for digital assistance at all. Because of this, it becomes necessary to either hire an employee or department that is well versed in the technology you need, or finding a third party vendor that you can trust to leverage your resources properly.

ITECS has proven itself as a trusted provider of Managed IT Services for the Dallas Fort Worth Metroplex and beyond. For twenty years we have earned the trust of our clients by providing rapid deployment to fix the problems that can arise in IT, Cybersecurity and Cloud Systems. We have created IT infrastructures that have helped companies expand and have deflected attacks on our clients' valuable data. Over the decades we have learned that there are certain specific pain points experienced by every company and we have geared our business to address these head on - This is part of what makes ITECS different from other MSP providers.

LIMITED CAPABILITIES - Even if you are able to house an internal IT department, you are bound by the limitations of the experience of your team. That's not to say that they aren't brilliant and hardworking; many IT folks have to not only understand a wide variety of technology and how to fix it, but to maintain that expertise they have to constantly learn about the updates and changes taking place to remain well versed.With so much being asked of your internal IT team, it becomes easier to understand why they might be prickly when you ask them to reset your password for the bazillionth time and you know, maybe they don't smell spring fresh everyday because who has the ti- okay, sorry, obviously being IT people we're pretty sympathetic. The point is, your IT department can't possibly know everything; they're too busy putting out fires and keeping your infrastructure sound.At ITECS, our IT team CAN understand everything because we have a deep bench of experts that we've specially selected to do just that; it's our job to know everything about everything technology related and we've been doing it for a real long time. We're also more relaxed than a frazzled internal IT department, so we've taken the time to smell nice as well.

‍LIMITED TIME - Your internal IT team has limited time each day to accomplish the goals set before them. If you are onboarding new employees, setting up their workstations takes time and conversely letting go of employees can also open security vulnerabilities (and possibly hostile actors depending how well the letting go went) that need to be addressed.With your IT department focused on the internal workings of your business and keeping it running, asking them to setup a new mail server or move your data into the cloud can mean waiting until they have time to address it - which can cost your company money. Having ITECS available to focus on more complex priorities can help you with your long term technology goals and ensure they actually get done rather than always be a bullet point on the whiteboard.

‍COST - We offer white-glove service that is customized to the needs of your business. At every level of our structure, you're only paying for what you use so you're never paying additional costs or fees - you get exactly what you ask for and you get it in your time frame, every time. We're not the cheapest, but we are the best.

‍SMALLER BUDGETS - No matter what your budget, we can work within it because we offer a highly granular price structure that lets you choose the resources you need for your business without any additional costs. Many technology objectives that would be prohibitively expensive to attempt internally can be performed with ease by our team while allowing you to stay within your allocated budget.When you have access to chasing bigger objectives without having to worry about your budget, your company can grow far quicker than you ever planned. We know, because we've helped make it happen for dozens of companies. we'd love to see you among them.

‍COMPLEXITY - As your business scales, you'll find yourself needing to add more people to your team. You may even want to hire someone to take over some of your responsibilities. But as your company grows, you will inevitably face challenges that require you to expand beyond your current capabilities. It's important to remember that your IT team isn't going to magically become better overnight; they're already great at what they do and they're probably already stretched thin. They won't be able to keep up with the demands of your growing business unless you give them the tools and support they need to scale with you. Our team is specifically designed to handle the complexity of scaling your business and ensuring that your IT team doesn't burn out from trying to keep up.

‍FEWER RESOURCES - The last thing you want is to have to spend all of your time managing your IT infrastructure, especially if your initial resources are limited. That's less time spent on managing every other aspect of your business. We can help ensure that your IT department is performing its duties effectively. There's no need to worry about whether or not your servers are backed up, if your network is secure, or if your email is being delivered properly. All of those things are taken care of by our team who are experts at what they do.

Our onboarding process is simple. When you come aboard with us you are assigned an experienced Lead Network Administrator and a Lead Systems Administrator that help you build a plan for your future infrastructure or your migration from another MSP. Every situation is different so your initial onboarding will be customized for the needs of your business. Once complete, your two Leads will be your points of contact with a team of ITECS professionals that will be specifically chosen to help your business succeed.

This team will come to know your staff and their specific needs. Your ITECS team will be empowered to assist with any issue that comes up. This eliminates the impersonal help desk approach with a call center that isn't familiar with your system. You won't feel like you have to keep explaining yourself every time you call for support and you'll have a working relationship with the team you call.

The best way to discover the onboarding process is to check it out yourself; you're not obligated to buy, but once we show you how we can help your business we think you'll agree that ITECS would make an integral part of your strategy. Click here to talk to an ITECS Professional and get the process started now.
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At ITECS, we don’t view our relationships as a traditional vendor-client arrangement—we operate as your IT Strategic Partner. This means we are highly flexible in how we work with you and can quickly pivot based on your ever-changing needs. Our team is committed to understanding your business, ensuring seamless collaboration, and proactively addressing your evolving IT requirements.

Dedicated Teams vs. Traditional Helpdesk
Instead of speaking to a different technician each time you need support, our model ensures that you work with a dedicated team of IT professionals who are familiar with your business and its challenges. This continuity fosters efficiency, reduces redundancies, and allows us to provide proactive support tailored to your unique operational environment.

Diverse Industry Experience
With experience spanning multiple industries, we’ve developed a deep understanding of the unique IT challenges faced by businesses of all types and sizes. Whether assisting startups with cloud adoption, helping established enterprises scale their infrastructure, or supporting businesses that don’t fit neatly into traditional categories, we offer adaptable and customized IT solutions. If your company operates in a hybrid capacity—such as a web design firm that also manages e-commerce—we ensure seamless system integration while maintaining security and reliability.

A Comprehensive Suite of Services
The IT landscape is vast, and businesses need solutions that align with their goals. As an MSP offering Managed IT Support, Cybersecurity, and Cloud Hosting, our services are designed to complement each other. We provide fully customizable, bundled solutions to maximize your return on investment while ensuring long-term IT stability and security.

ITECS has been managing networks since 2002 and has helped thousands of companies across the globe. We have experience in all aspects of network management and have worked with hundreds of different types of organizations. We understand the challenges that come along with running a business and want to make sure that you're getting the most out of your technology investments.

We offer a free consultation where we can discuss your current IT environment and determine if there are areas that could use improvement. During this meeting we'll talk about your goals and expectations and then create a custom roadmap for your company.

We believe that no two businesses are alike and therefore we customize our plans based on your individual needs. We take the time to learn about your business and your employees so that we can develop a plan that works for everyone involved.

We provide an umbrella of IT services to companies across the United States and Canada delivering services, solutions, and products by customer-focused professionals.

The services we offer include cloud hosting, IT consulting, IT Support, managed IT services, managed security services, procurement and monitoring, backup and disaster recovery.

We work with clients of all sizes in many business sectors, schools, and government agencies. From companies with yearly cash flows of hundreds of millions of dollars to new start-ups, ITECS offers a broad range of IT services and products from which any enterprise can benefit.

Since its inception, ITECS has evolved from an IT support company to an essential MSP, MSSP, and cloud hosting partner. We have clients who have utilized iTecs as their exclusive offsite IT department since our inception in 2002. Our deep bench of technicians hail from around the world and have a broad scope of experience in networking, cybersecurity and cloud methodologies.

ITECS is a private company owned by Brian Desmot, who started his career working for companies like Deloitte, GTE, and ClubCorp. ITECS was founded in 2002 and is headquartered in Dallas, Texas area.

ITECS hires eager to learn professionals who like a fast-paced environment. Head over to our careers page and see if we're a good fit for you.

ITECS is a Managed Service Provider (MSP) that specializes in managed IT services, cybersecurity, cloud hosting, and IT consulting. We offer a range of services, including endpoint protection, network monitoring, patch management, backup solutions, compliance assessments, and more.

To cater to your business IT needs, we have three tailored programs: MSP SELECT, MSP PRO, and MSP ELITE.

MSP SELECT: Provides essential IT management tools, including RMM, patch management, and Sophos XDR for endpoint protection. Support is available via a time block retainer or hourly.

‍MSP PRO: Includes all MSP SELECT features, plus enhanced monitoring, technical support, quarterly business reviews, and Sophos XDR.

‍MSP ELITE: Our most comprehensive package, which includes 24/7 Sophos MDR, advanced monitoring, cybersecurity training, quarterly business reviews, Backup & Disaster Recovery solutions, Check Point Harmony Email Security, multi-factor authentication (MFA), advanced network monitoring, and a dedicated technical account manager.

We provide three coverage options:
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MSP Daylight: Support from 8 AM - 5 PM, Monday through Friday.
MSP Extended: Support from 7 AM - 10 PM, Monday through Friday.
MSP 24/7: Round-the-clock IT support for businesses requiring continuous uptime.

Response times depend on the coverage plan. For MSP clients, we guarantee a four-hour response time during coverage hours. Emergency requests are escalated for a one-hour response time. Additionally, we aim to exceed these contractual response times with an internal service level agreement (SLA) of 30 minutes.

Clients can submit support requests by emailing our support email address, logging directly into our Support Center IT Service Manager, or calling our support line.

IT Support, or technical support, is a service provided to assist users with technology-related problems, such as hardware and software issues, network connectivity, and general technical support.

As a Managed Service Provider, we have been helping clients with their technology problems since 2002.

For break-fix and reactive support, you can purchase a retainer block of hours that never expire or opt to pay us via our hourly model. If you need a proactive approach, check out the ITECS MSP options.

ITECS offers a comprehensive, fully managed security solution designed to protect your organization from every angle. Our expert team of cybersecurity professionals leverages cutting-edge technologies and industry best practices to proactively detect, analyze, and mitigate security risks before they can impact your operations.

From continuous monitoring and threat intelligence to incident response and compliance management, we provide end-to-end security services tailored to your unique business needs. With ITECS's full managed security offering, you can rest assured knowing that your data, applications, and networks are safe and secure, allowing you to focus on driving innovation and achieving your strategic objectives.

ITECS includes Sophos XDR with MSP Select and MSP Pro for automated detection and response. Sophos MDR, which provides 24/7 hands-on monitoring by the Sophos Security Operations Center, is included in MSP Elite. For organizations seeking the highest level of security, Sophos MDR can also be purchased as a standalone service.

Yes, we provide Check Point Harmony Email Security, which is available for variable costs depending on the license types and is charge per active mailbox. This service protects against phishing, malware, and other email-based attacks. It is included as part of MSP Elite.

We provide managed cybersecurity services that include penetration and vulnerability testing, patch management, managed firewall, Intrusion Prevention Systems, email security, employee monitoring, antiviral EDR, mock phishing attacks, and much more.

To name some of our partners: Sophos, Check Point, Cisco & DUO, Zscaler, Palo Alto, Juniper Networks, Teramind, and more.

Yes, we help clients remediate violations within HIPAA, PCI DSS, and SOC 2 compliances. We can also lockdown employee devices through mobile device management, allowing full control over confidential data.

We have a no-control-panel approach for cloud hosting, which means that once you communicate what you need, your private cloud, virtual server, data warehouse, and other cloud services will be up and running. Our experienced professionals help design and implement your cloud services. We also assist with the set up of your cloud assets and data migrations.

Our data centers can host your private cloud, Remote Desktop Server, data lake/warehouse, CRM, ERP, accounting software, secure data repository, Exchange and SharePoint server, virtual desktops, dedicated servers, and much more.

Never. ITECS Promus data centers, hosted assets, corporate or branch offices, or any device has never experienced a breach, hack, or loss of data integrity.

We provide Veeam Backup solutions, which include secure, scheduled backups with retention policies customized to meet compliance and business requirements.

Yes, we support hybrid cloud implementations, allowing businesses to integrate on-premise infrastructure with cloud solutions for flexibility and scalability.

We do not believe in nickel and diming our clients. When you choose us as your IT strategic partner by enrolling in our various programs, we will guide you through our onboarding processes at no charge.

To discuss your IT needs and receive a tailored proposal, contact us at via the Contact Us page or call 214-444-7884.