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Frequently Asked Questions

Learn about iTecs, its origins, the culture, and what we offer in this FAQ.

Everything You Need to Know About iTecs

how can itecs help my company?

How Can iTecs Managed Services Help Me?

As a leading provider of IT Services for a wide variety of industries, we know exactly what it takes to help your business succeed. Every company now uses technology in some form or capacity, even those that you wouldn't expect having any sort of need for digital assistance at all. Because of this, it becomes necessary to either hire an employee or department that is well versed in the technology you need, or finding a third party vendor that you can trust to leverage your resources properly.        

iTecs has proven itself as a trusted provider of Managed IT Services for the Dallas Fort Worth Metroplex and beyond. For twenty years we have earned the trust of our clients by providing rapid deployment to fix the problems that can arise in IT, Cybersecurity and Cloud Systems. We have created IT infrastructures that have helped companies expand and have deflected attacks on our clients' valuable data. Over the decades we have learned that there are certain specific pain points experienced by every company and we have geared our business to address these head on - This is part of what makes iTecs different from other MSP providers.  

What are the pain points in Information Technology that every company experiences, and how does iTecs address them?

CAPABILITIES - Even if you are able to house an internal IT department, you are bound by the limitations of the experience of your team. That's not to say that they aren't brilliant and hardworking; many IT folks have to not only understand a wide variety of technology and how to fix it, but to maintain that expertise they have to constantly learn about the updates and changes taking place to remain well versed. With so much being asked of your internal IT team, it becomes easier to understand why they might be prickly when you ask them to reset your password for the bazillionth time and you know, maybe they don't smell spring fresh everyday because who has the ti- okay, sorry, obviously being IT people we're pretty sympathetic. The point is, your IT department can't possibly know everything; they're too busy putting out fires and keeping your infrastructure sound. At iTecs, our IT team CAN understand everything because we have a deep bench of experts that we've specially selected to do just that; it's our job to know everything about everything technology related and we've been doing it for a real long time. We're also more relaxed than a frazzled internal IT department, so we've taken the time to smell nice as well.

LIMITED TIME - Your internal IT team has limited time each day to accomplish the goals set before them. If you are onboarding new employees, setting up their workstations takes time and conversely letting go of employees can also open security vulnerabilities (and possibly hostile actors depending how well the letting go went) that need to be addressed. With your IT department focused on the internal workings of your business and keeping it running, asking them to setup a new mail server or move your data into the cloud can mean waiting until they have time to address it - which can cost your company money. Having iTecs available to focus on more complex priorities can help you with your long term technology goals and ensure they actually get done rather than always be a bullet point on the whiteboard.    

COST - We offer the best service in the industry and we do it at a cost that reflects the value we offer. How? We offer white-glove service that is customized to the needs of your business. At every level of our structure, you're only paying for what you use so you're never paying additional costs or goofy fees - you get exactly what you ask for and you get it in your time frame, every time. We're not the cheapest, but we are the best.    

SMALLER BUDGETS - No matter what your budget, we can work within it because we offer a highly granular price structure that lets you choose the resources you need for your business without any additional costs. Many technology objectives that would be prohibitively expensive to attempt internally can be performed with ease by our team while allowing you to stay within your allocated budget. When you have access to chasing bigger objectives without having to worry about your budget, your company can grow far quicker than you ever planned. We know, because we've helped make it happen for dozens of companies. we'd love to see you among them.    

COMPLEXITY - As your business scales, you'll find yourself needing to add more people to your team. You may even want to hire someone to take over some of your responsibilities. But as your company grows, you will inevitably face challenges that require you to expand beyond your current capabilities. It's important to remember that your IT team isn't going to magically become better overnight; they're already great at what they do and they're probably already stretched thin. They won't be able to keep up with the demands of your growing business unless you give them the tools and support they need to scale with you. Our team is specifically designed to handle the complexity of scaling your business and ensuring that your IT team doesn't burn out from trying to keep up.  

FEWER RESOURCES - The last thing you want is to have to spend all of your time managing your IT infrastructure, especially if your initial resources are limited. That's less time spent on managing every other aspect of your business. We can help ensure that your IT department is performing its duties effectively. There's no need to worry about whether or not your servers are backed up, if your network is secure, or if your email is being delivered properly. All of those things are taken care of by our team who are experts at what they do.  

What is the iTecs Onboarding process like?

Our onboarding process is simple. When you come aboard with us you are assigned an experienced Lead Network Administrator and a Lead Systems Administrator that help you build a plan for your future infrastructure or your migration from another MSP. Every situation is different so your initial onboarding will be customized for the needs of your business. Once complete, your two Leads will be your points of contact with a pod of iTecs professionals that will be specifically chosen to help your business succeed.

This pod will come to know your staff and their specific needs. Your iTecs pod will be empowered to assist with any issue that comes up. This eliminates the impersonal help desk approach with a call center that isn't familiar with your system. You won't feel like you have to keep explaining yourself every time you call for support and you'll have a working relationship with the pod you call.

The best way to discover the onboarding process is to check it out yourself; you're not obligated to buy, but once we show you how we can help your business we think you'll agree that iTecs would make an integral part of your strategy. Click here to talk to an iTecs Professional and get the process started now.

What makes iTecs different from other MSP companies?

Assigned Pods vs Helpdesk - By having a team of professionals that you are familiar working with, you won't need to explain the needs of your business to a different person each time. Our iTecs pods know what the challenges of your business are and they've been specially selected to work with you.  

Diverse Skillsets - We have engaged with a variety of different industries over the years and have learned how to adapt to the unique needs of each one. Whether it's helping small businesses get started in the cloud or large enterprises migrate to a larger infrastructure, we understand the challenges of each industry and can provide solutions tailored to your unique needs. We also specialize in providing services to SMBs that don't necessarily fit into traditional categories. If you run a web design firm but you also sell products online, we can help you integrate these systems together while still maintaining security and reliability.  

A full Suite of Services - The Information Technology field is vast; as an MSP that manages IT Support, Cybersecurity and Cloud Hosting our services complement each other and can be bundled together and customized so that you get the maximum return on your investment.

Our team are experts in their fields and have been working with clients for many years. We provide a full suite of services including:

  • Managed IT Support
  • Network Security
  • Data Backup & Recovery
  • Email Hosting
  • Virtual Server Provisioning
  • Server Maintenance

Finally, we offer many features our competition can't:

iTecs IT Outsourcing MSP vs. Others comparison table

Why should I choose iTecs over another MSP company?

iTecs has been managing networks since 2002 and has helped thousands of companies across the globe. We have experience in all aspects of network management and have worked with hundreds of different types of organizations. We understand the challenges that come along with running a business and want to make sure that you're getting the most out of your technology investments.      

We offer a free consultation where we can discuss your current IT environment and determine if there are areas that could use improvement. During this meeting we'll talk about your goals and expectations and then create a custom roadmap for your company.      

We believe that no two businesses are alike and therefore we customize our plans based on your individual needs. We take the time to learn about your business and your employees so that we can develop a plan that works for everyone involved.

About iTecs

Who is iTecs?

We provide an umbrella of IT services to companies across the United States and Canada with the proclivity and reputation of delivering services, solutions, and products by customer-focused professionals.

What does iTecs provide?

The services we provide include cloud hosting, IT consulting, support, managed services, managed security services, procurement, monitoring, backup, and disaster recovery.

With whom does iTecs work?

We work with clients of all sizes in many business sectors, schools, and government agencies. From companies with yearly cash flows of hundreds of millions of dollars to new start-ups, iTecs offers a broad range of IT services and products from which any enterprise can benefit.

How experienced is iTecs?

Since its inception, iTecs has evolved from an IT support company to an essential MSP, MSSP, and cloud hosting partner. We have clients who have utilized iTecs as their exclusive offsite IT department for 18+ years.

Who owns iTecs?

iTecs is a private company owned by Brian Desmot, who started his career working for companies like Deloitte, GTE, and ClubCorp. iTecs was founded in 2002 and is headquartered in Dallas, Texas.

When was iTecs founded?

iTecs was founded in 2002.

Who are iTecs' partners?

Cisco, Microsoft, VMWare, Veeam, Sentinel One, SolarWinds, RingCentral, Teramind, LogicMonitor, Tech Data, Cososys, StrikeForce Technologies, and Uphold.

Where are iTecs clients?

Our clients are primarily centered in the United States and Canada. However, we also serve enterprises in the United Kingdom and Israel.

How do I apply for a job at iTecs?

Visit our career page at https://itecsonline.com/itecs-careers.

Managed Services Provider (MSP)

What is iTecs IT Outsourcing MSP?

We serve as your proactive IT department, providing an umbrella of IT services that include security, asset tracking, management, maintenance, update, procurement, and unlimited support and consulting services. For a monthly fee, we provide our customers with all the tools and expertise necessary to maintain their IT infrastructure.

What is iTecs MSP?

iTecs MSP offers an extensive selection of IT services and products that we provide as a managed service.

IT Support and Break-Fix

What is IT support?

IT Support means that we can identify the cause of an issue and apply the right solution to resolve it.

What technologies does iTecs support?

For break-fix and reactive support, you can purchase a retainer block of hours that never expire or opt to pay us via our hourly model. If you need a proactive approach and 24/7 IT support, check out the iTecs MSP option.

Managed Security Service Provider (MSSP)

What is iTecs MSSP?

iTecs MSSP is managed cybersecurity services that fortify a customer's network, establish IT policies, and relieve trepidation with compliance remediation.

What MSSP services does iTecs provide?

We provide managed cybersecurity services that include penetration and vulnerability testing, patch management, managed firewall, Intrusion Prevention Systems, email security, employee monitoring, antiviral EDR, mock phishing attacks, and much more.

Can iTecs help with compliance remediation?

Yes, we help clients remediate violations within HIPAA, PCI, and SOC 2 compliances.

Can iTecs, as our MSSP, safeguard our data?

iTecs’ multilayer approach, tailored to suit your needs, includes patch management, vulnerability and penetration testing, advanced antiviral EDR, Intrusion Prevention Systems, backup and disaster recovery as a service, and many other related services.

iTecs Promus Cloud Hosting Services

What differentiates iTecs from other cloud providers?

We have a no-control-panel approach for cloud hosting, which means that once you communicate what you need, your private cloud, virtual server, data warehouse, and other cloud services will be up and running. Our experienced professionals help design and implement your cloud services. We also assist with the set up of your cloud assets and data migrations.

What cloud products and services does iTecs Promus offer?

Our data centers can host your private cloud, Remote Desktop Server, data lake/warehouse, CRM, ERP, accounting software, secure data repository, Exchange and SharePoint server, virtual desktops, dedicated servers, and much more.

How does iTecs beat competitors' prices?

Our mission statement is to provide top-quality IT services at a reasonable cost. We've reduced our profit margins but maintained our white-glove approach to provide SMB and Enterprises with the highest quality hosting services at a fair price.

What compliance standards does iTecs meet?

iTecs is continuously expanding our portfolio of Security and Compliance. We meet compliance standards for SOC 2 Type II, SOC 1 Type II, PCI-DSS, HITRUST / HIPAA, ISO / IEC 27001, and GxP, and we are close to completing our enrollment in the FedRAMP.

Has iTecs Promus ever experienced a breach of the network?

Since 2002, we have not experienced a security breach on any of our managed cloud hosting services.