We provide an umbrella of IT services to companies across the United States and Canada delivering services, solutions, and products by customer-focused professionals. Our comprehensive services include cloud hosting, IT consulting, IT support, managed IT services, managed security services, procurement and monitoring, and backup and disaster recovery.

We work with clients of all sizes in many business sectors, schools, and government agencies. From companies with yearly cash flows of hundreds of millions of dollars to new start-ups, ITECS offers a broad range of IT services and products from which any enterprise can benefit.

Our industry expertise spans across healthcare, legal, financial services, and manufacturing sectors, providing tailored IT solutions to meet specific industry requirements.

Since its inception in 2002, ITECS has evolved from an IT support company to an essential MSP, MSSP, and cloud hosting partner. We have clients who have utilized ITECS as their exclusive offsite IT department for over 20 years. Our deep bench of technicians hail from around the world and have a broad scope of experience in networking, cybersecurity, and cloud methodologies.

ITECS is a private company owned by Brian Desmot, who started his career working for companies like Deloitte, GTE, and ClubCorp. ITECS was founded in 2002 and is headquartered in the Dallas, Texas area.

ITECS partners with industry-leading technology providers including Cisco, Microsoft, VMWare, Veeam, SentinelOne, Sophos, Check Point, RingCentral, Teramind, LogicMonitor, Tech Data, Cososys, StrikeForce Technologies, and more. These strategic partnerships allow us to deliver best-in-class solutions to our clients.

ITECS hires eager-to-learn professionals who thrive in a fast-paced environment. Head over to our careers page to view current openings and see if we're a good fit for you.

As a leading provider of IT Services for a wide variety of industries, we know exactly what it takes to help your business succeed. ITECS has proven itself as a trusted provider of Managed IT Services for the Dallas-Fort Worth Metroplex and beyond.

For over twenty years, we have earned the trust of our clients by providing rapid deployment to fix problems that can arise in IT, Cybersecurity, and Cloud Systems. We have created IT infrastructures that have helped companies expand and have deflected attacks on our clients' valuable data.

Our managed services allow you to:

• Focus on your core business while we handle your IT needs
• Benefit from our team's specialized expertise across multiple technology domains
• Reduce IT costs through our predictable pricing model
• Improve security and compliance posture
• Enhance productivity with proactive IT management

ITECS is a Managed Service Provider (MSP) that specializes in managed IT services, cybersecurity, cloud hosting, and IT consulting. We offer a range of services, including:

• Endpoint protection and management
• Network monitoring and management
• Patch management and software updates
• Backup and disaster recovery solutions
• Compliance assessments and remediation
• Help desk and technical support
• Strategic IT consulting
• Cloud services and migration

To cater to your business IT needs, we have three tailored programs: MSP SELECT, MSP PRO, and MSP ELITE.

MSP SELECT: Provides essential IT management tools, including RMM, patch management, and Sophos XDR for endpoint protection. Support is available via a time block retainer or hourly.

MSP PRO: Includes all MSP SELECT features, plus enhanced monitoring, technical support, quarterly business reviews, and Sophos XDR.

MSP ELITE: Our most comprehensive package, which includes 24/7 Sophos MDR, advanced monitoring, cybersecurity training, quarterly business reviews, Backup & Disaster Recovery solutions, Check Point Harmony Email Security, multi-factor authentication (MFA), advanced network monitoring, and a dedicated technical account manager.

We provide three coverage options to meet your business needs:

MSP Daylight: Support from 8 AM - 5 PM, Monday through Friday.
MSP Extended: Support from 7 AM - 10 PM, Monday through Friday.
MSP 24/7: Round-the-clock IT support for businesses requiring continuous uptime.

At ITECS, we don't view our relationships as a traditional vendor-client arrangement—we operate as your IT Strategic Partner. This means we are highly flexible in how we work with you and can quickly pivot based on your ever-changing needs. Our team is committed to understanding your business, ensuring seamless collaboration, and proactively addressing your evolving IT requirements.

Dedicated Teams vs. Traditional Helpdesk
Instead of speaking to a different technician each time you need support, our model ensures that you work with a dedicated team of IT professionals who are familiar with your business and its challenges. This continuity fosters efficiency, reduces redundancies, and allows us to provide proactive support tailored to your unique operational environment.

Diverse Industry Experience
With experience spanning multiple industries, we've developed a deep understanding of the unique IT challenges faced by businesses of all types and sizes. Whether assisting startups with cloud adoption, helping established enterprises scale their infrastructure, or supporting businesses that don't fit neatly into traditional categories, we offer adaptable and customized IT solutions.

A Comprehensive Suite of Services
The IT landscape is vast, and businesses need solutions that align with their goals. As an MSP offering Managed IT Support, Cybersecurity, and Cloud Hosting, our services are designed to complement each other. We provide fully customizable, bundled solutions to maximize your return on investment while ensuring long-term IT stability and security.

Response times depend on the coverage plan. For MSP clients, we guarantee a four-hour response time during coverage hours. Emergency requests are escalated for a one-hour response time. Additionally, we aim to exceed these contractual response times with an internal service level agreement (SLA) of 30 minutes.

Clients can submit support requests by emailing our support email address, logging directly into our Support Center IT Service Manager, or calling our support line at (214) 444-7884 or (877) ITECS10.

Our onboarding process is simple and thorough. When you come aboard with us, you are assigned an experienced Lead Network Administrator and a Lead Systems Administrator who help you build a plan for your future infrastructure or your migration from another MSP. Every situation is different, so your initial onboarding will be customized for the needs of your business.

Once complete, your two Leads will be your points of contact with a team of ITECS professionals specifically chosen to help your business succeed. This team will come to know your staff and their specific needs, providing a personalized experience rather than an impersonal help desk approach.

The best way to discover the onboarding process is to check it out yourself. Contact us to talk to an ITECS Professional and get the process started now.

IT Support, or technical support, is a service provided to assist users with technology-related problems, such as hardware and software issues, network connectivity, and general technical assistance. Our IT Support services identify the cause of an issue and apply the right solution to resolve it. We also help clients with projects or provide comprehensive support in the context of our IT Outsourcing program.

As a Managed Service Provider, we have been helping clients with their technology problems since 2002.

For break-fix and reactive support, you can purchase a retainer block of hours that never expire or opt to pay us via our hourly model. This approach is ideal for businesses with occasional IT support needs or those with existing IT resources who need specialized assistance for specific issues.

If you need a more proactive approach with comprehensive coverage, we recommend exploring our ITECS MSP options.

ITECS offers a comprehensive, fully managed security solution designed to protect your organization from every angle. Our expert team of cybersecurity professionals leverages cutting-edge technologies and industry best practices to proactively detect, analyze, and mitigate security risks before they can impact your operations.

Our managed security services include:

• Endpoint Detection and Response (EDR)
• Managed Firewall Services
• Email Security Services
• Vulnerability and penetration testing
• Patch management
• Employee monitoring
• Mock phishing attacks
• Cybersecurity Training
• Cybersecurity Consulting

ITECS includes Sophos XDR with MSP Select and MSP Pro for automated detection and response. Sophos MDR, which provides 24/7 hands-on monitoring by the Sophos Security Operations Center, is included in MSP Elite.

For organizations seeking the highest level of security, Sophos MDR can also be purchased as a standalone service. Our Endpoint Detection and Response solutions provide comprehensive protection against advanced threats.

Yes, we provide Check Point Harmony Email Security, which is available for variable costs depending on the license types and is charged per active mailbox. This email security service protects against phishing, malware, and other email-based attacks. It is included as part of MSP Elite.

Yes, we help clients remediate violations within HIPAA, PCI DSS, and SOC 2 compliances. We can also lockdown employee devices through mobile device management, allowing full control over confidential data. Our Cybersecurity Consulting services include compliance assessments and remediation strategies.

ITECS' multilayer approach, tailored to suit your needs, includes patch management, vulnerability and penetration testing, advanced antiviral EDR, Intrusion Prevention Systems, backup and disaster recovery as a service, and many other related services that ensure comprehensive data protection.

Our Backup & Disaster Recovery solutions provide an additional layer of protection against data loss due to ransomware attacks, hardware failures, or other disasters.

We have a no-control-panel approach for cloud hosting, which means that once you communicate what you need, your private cloud, virtual server, data warehouse, and other cloud services will be up and running. Our experienced professionals help design and implement your cloud services based on your specific requirements.

We also assist with the setup of your cloud assets and data migrations, providing a seamless transition to our Managed Cloud Hosting services.

Our data centers can host a variety of cloud services, including:

• Private Cloud
• Remote Desktop Server
• Data lake/warehouse solutions
• CRM and ERP systems
• QuickBooks and accounting software
• Secure data repositories
• Exchange and SharePoint servers
• Virtual desktops
• Dedicated servers
• Application hosting
• Hybrid cloud solutions

Since our founding in 2002, ITECS Promus data centers, hosted assets, corporate or branch offices, and devices have never experienced a security breach, hack, or loss of data integrity. Our robust security measures and proactive monitoring help maintain this track record of security excellence.

We provide Veeam Backup solutions, which include secure, scheduled backups with retention policies customized to meet compliance and business requirements. Our Backup & Disaster Recovery services ensure your data is protected and can be quickly restored if needed.

Yes, we support hybrid cloud implementations, allowing businesses to integrate on-premise infrastructure with cloud solutions for flexibility and scalability. Our hybrid cloud solutions are designed to provide the best of both worlds, with secure connectivity between on-premises and cloud environments.

We do not believe in nickel and diming our clients. When you choose us as your IT strategic partner by enrolling in our various programs, we will guide you through our onboarding processes at no charge. This commitment to value is part of what makes ITECS different from other service providers.

To discuss your IT needs and receive a tailored proposal, contact us through our Contact Us page or call us at (214) 444-7884. Our team will schedule a consultation to understand your requirements and develop a customized solution for your business.

ITECS addresses several common IT pain points that businesses face:

Limited Capabilities - Even with an internal IT department, you may be bound by the limitations of your team's experience. ITECS provides access to a deep bench of experts with specialized knowledge across various technologies.

Limited Time - Your internal IT team has limited time each day. With ITECS, you can focus your internal resources on strategic initiatives while we handle day-to-day operations and specialized projects.

Cost Management - We offer white-glove service customized to your business needs with predictable pricing, helping you manage IT costs effectively.

Complexity - As your business scales, IT challenges become more complex. Our team is specifically designed to handle the complexity of scaling your business and ensuring that your IT infrastructure grows with you.

Resource Optimization - We help ensure that your IT resources are performing effectively, allowing you to focus on your core business activities rather than worrying about IT infrastructure.