Frequently Asked Questions


How can ITECS Managed Services help me?

As a leading provider of IT Services for a wide variety of industries, we know exactly what it takes to help your business succeed. Every company now uses technology in some form or capacity, even those that you wouldn't expect having any sort of need for digital assistance at all. Because of this, it becomes necessary to either hire an employee or department that is well versed in the technology you need, or finding a third party vendor that you can trust to leverage your resources properly.

ITECS has proven itself as a trusted provider of Managed IT Services for the Dallas Fort Worth Metroplex and beyond. For twenty years we have earned the trust of our clients by providing rapid deployment to fix the problems that can arise in IT, Cybersecurity and Cloud Systems. We have created IT infrastructures that have helped companies expand and have deflected attacks on our clients' valuable data. Over the decades we have learned that there are certain specific pain points experienced by every company and we have geared our business to address these head on - This is part of what makes ITECS different from other MSP providers.

What are the pain points in IT that every company experiences, and how does ITECS address them?

LIMITED CAPABILITIES - Even if you are able to house an internal IT department, you are bound by the limitations of the experience of your team. That's not to say that they aren't brilliant and hardworking; many IT folks have to not only understand a wide variety of technology and how to fix it, but to maintain that expertise they have to constantly learn about the updates and changes taking place to remain well versed.With so much being asked of your internal IT team, it becomes easier to understand why they might be prickly when you ask them to reset your password for the bazillionth time and you know, maybe they don't smell spring fresh everyday because who has the ti- okay, sorry, obviously being IT people we're pretty sympathetic. The point is, your IT department can't possibly know everything; they're too busy putting out fires and keeping your infrastructure sound.At ITECS, our IT team CAN understand everything because we have a deep bench of experts that we've specially selected to do just that; it's our job to know everything about everything technology related and we've been doing it for a real long time. We're also more relaxed than a frazzled internal IT department, so we've taken the time to smell nice as well.

LIMITED TIME - Your internal IT team has limited time each day to accomplish the goals set before them. If you are onboarding new employees, setting up their workstations takes time and conversely letting go of employees can also open security vulnerabilities (and possibly hostile actors depending how well the letting go went) that need to be addressed.With your IT department focused on the internal workings of your business and keeping it running, asking them to setup a new mail server or move your data into the cloud can mean waiting until they have time to address it - which can cost your company money. Having ITECS available to focus on more complex priorities can help you with your long term technology goals and ensure they actually get done rather than always be a bullet point on the whiteboard.

COST - We offer white-glove service that is customized to the needs of your business. At every level of our structure, you're only paying for what you use so you're never paying additional costs or fees - you get exactly what you ask for and you get it in your time frame, every time. We're not the cheapest, but we are the best.

SMALLER BUDGETS - No matter what your budget, we can work within it because we offer a highly granular price structure that lets you choose the resources you need for your business without any additional costs. Many technology objectives that would be prohibitively expensive to attempt internally can be performed with ease by our team while allowing you to stay within your allocated budget.When you have access to chasing bigger objectives without having to worry about your budget, your company can grow far quicker than you ever planned. We know, because we've helped make it happen for dozens of companies. we'd love to see you among them.

COMPLEXITY - As your business scales, you'll find yourself needing to add more people to your team. You may even want to hire someone to take over some of your responsibilities. But as your company grows, you will inevitably face challenges that require you to expand beyond your current capabilities. It's important to remember that your IT team isn't going to magically become better overnight; they're already great at what they do and they're probably already stretched thin. They won't be able to keep up with the demands of your growing business unless you give them the tools and support they need to scale with you. Our team is specifically designed to handle the complexity of scaling your business and ensuring that your IT team doesn't burn out from trying to keep up.

FEWER RESOURCES - The last thing you want is to have to spend all of your time managing your IT infrastructure, especially if your initial resources are limited. That's less time spent on managing every other aspect of your business. We can help ensure that your IT department is performing its duties effectively. There's no need to worry about whether or not your servers are backed up, if your network is secure, or if your email is being delivered properly. All of those things are taken care of by our team who are experts at what they do.

What is the ITECS Onboarding process like?

Our onboarding process is simple. When you come aboard with us you are assigned an experienced Lead Network Administrator and a Lead Systems Administrator that help you build a plan for your future infrastructure or your migration from another MSP. Every situation is different so your initial onboarding will be customized for the needs of your business. Once complete, your two Leads will be your points of contact with a pod of ITECS professionals that will be specifically chosen to help your business succeed.

This pod will come to know your staff and their specific needs. Your ITECS pod will be empowered to assist with any issue that comes up. This eliminates the impersonal help desk approach with a call center that isn't familiar with your system. You won't feel like you have to keep explaining yourself every time you call for support and you'll have a working relationship with the pod you call.

The best way to discover the onboarding process is to check it out yourself; you're not obligated to buy, but once we show you how we can help your business we think you'll agree that ITECS would make an integral part of your strategy. Click here to talk to an ITECS Professional and get the process started now.

What makes ITECS different from other MSP companies?

Assigned Pods vs Helpdesk - By having a team of professionals that you are familiar working with, you won't need to explain the needs of your business to a different person each time. Our ITECS pods know what the challenges of your business are and they've been specially selected to work with you.  

Diverse Skillsets - We have engaged with a variety of different industries over the years and have learned how to adapt to the unique needs of each one. Whether it's helping small businesses get started in the cloud or large enterprises migrate to a larger infrastructure, we understand the challenges of each industry and can provide solutions tailored to your unique needs. We also specialize in providing services to SMBs that don't necessarily fit into traditional categories. If you run a web design firm but you also sell products online, we can help you integrate these systems together while still maintaining security and reliability.  

A Full Suite of Services - The Information Technology field is vast; as an MSP that manages IT Support, Cybersecurity and Cloud Hosting our services complement each other and can be bundled together and customized so that you get the maximum return on your investment.Our team are experts in their fields and have been working with clients for many years. We provide a full suite of services including:

Managed IT Support
Network Security
Data Backup & Recovery
Email Hosting
Virtual Server Provisioning
Server Maintenance

Why should I choose ITECS over another MSP company?

ITECS has been managing networks since 2002 and has helped thousands of companies across the globe. We have experience in all aspects of network management and have worked with hundreds of different types of organizations. We understand the challenges that come along with running a business and want to make sure that you're getting the most out of your technology investments.

We offer a free consultation where we can discuss your current IT environment and determine if there are areas that could use improvement. During this meeting we'll talk about your goals and expectations and then create a custom roadmap for your company.

We believe that no two businesses are alike and therefore we customize our plans based on your individual needs. We take the time to learn about your business and your employees so that we can develop a plan that works for everyone involved.


What does ITECS do?

We provide an umbrella of IT services to companies across the United States and Canada delivering services, solutions, and products by customer-focused professionals.

What services does ITECS offer?

The services we offer include cloud hosting, IT consulting, IT Support, managed IT services, managed security services, procurement and monitoring, backup and disaster recovery.

What kind of clientele does ITECS work with?

We work with clients of all sizes in many business sectors, schools, and government agencies. From companies with yearly cash flows of hundreds of millions of dollars to new start-ups, ITECS offers a broad range of IT services and products from which any enterprise can benefit.

How experienced is ITECS?

Since its inception, ITECS has evolved from an IT support company to an essential MSP, MSSP, and cloud hosting partner. We have clients who have utilized iTecs as their exclusive offsite IT department since our inception in 2002.Our deep bench of technicians hail from around the world and have a broad scope of experience in networking, cybersecurity and cloud methodologies.

Who owns ITECS?

ITECS is a private company owned by Brian Desmot, who started his career working for companies like Deloitte, GTE, and ClubCorp. ITECS was founded in 2002 and is headquartered in Dallas, Texas.

Who are ITECS' Partners?

ITECS partners with many leading technology companies including Cisco, Microsoft, VMWare, Veeam, Sentinel One, SolarWinds, RingCentral, Teramind, LogicMonitor, Tech Data, Cososys, StrikeForce Technologies, and Uphold.

How do I join the ITECS Team?

ITECS hires eager to learn professionals who like a fast-paced environment. Head over to our careers page and see if we're a good fit for you.


What is ITECS Outsourcing MSP?

We serve as your proactive IT department, providing an umbrella of IT services that include security, asset tracking, management, maintenance, update, procurement, and unlimited support and consulting services. For a monthly fee, we provide our customers with all the tools and expertise necessary to maintain their IT infrastructure.


What is IT Support?

IT Support, or technical support, is a service provided to assist users with technology-related problems, such as hardware and software issues, network connectivity, and general technical support.

As a Managed Service Provider, we have been helping clients with their technology problems since 2002.

What does your break-fix service entail?

For break-fix and reactive support, you can purchase a retainer block of hours that never expire or opt to pay us via our hourly model. If you need a proactive approach and 24/7 IT support, check out the ITECS Outsourcing MSP option.


What Managed Security Services does ITECS offer?

TECS offers a comprehensive, fully managed security solution designed to protect your organization from every angle. Our expert team of cybersecurity professionals leverages cutting-edge technologies and industry best practices to proactively detect, analyze, and mitigate security risks before they can impact your operations. From continuous monitoring and threat intelligence to incident response and compliance management, we provide end-to-end security services tailored to your unique business needs. With ITECS's full managed security offering, you can rest assured knowing that your data, applications, and networks are safe and secure, allowing you to focus on driving innovation and achieving your strategic objectives.

Who are ITECS' Partners?

We provide managed cybersecurity services that include penetration and vulnerability testing, patch management, managed firewall, Intrusion Prevention Systems, email security, employee monitoring, antiviral EDR, mock phishing attacks, and much more.

Can ITECS help with compliance remediation?

Yes, we help clients remediate violations within HIPAA, PCI, and SOC 2 compliances. We can also lockdown employee devices through mobile device management, allowing full control over confidential data.


What differentiates ITECS from other cloud providers?

We have a no-control-panel approach for cloud hosting, which means that once you communicate what you need, your private cloud, virtual server, data warehouse, and other cloud services will be up and running. Our experienced professionals help design and implement your cloud services. We also assist with the set up of your cloud assets and data migrations.

What cloud products and services does ITECS Promus offer?

Our data centers can host your private cloud, Remote Desktop Server, data lake/warehouse, CRM, ERP, accounting software, secure data repository, Exchange and SharePoint server, virtual desktops, dedicated servers, and much more.

Have ITECS Promus Servers ever experienced a breach of network event?

Never. ITECS Promus data centers, hosted assets, corporate or branch offices, or any device has never experienced a breach, hack, or loss of data integrity.


Contact Us Today