MSP Elite: Premium Managed IT & Security Program
Everything in MSP Pro plus MDR-backed 24/7 SOC, compliance tooling, dedicated account management, and bundled project hours for complex initiatives.
Who it's for
Built for high-assurance, always-on organizations
MSP Elite serves leaders who expect 24/7 coverage, board-ready compliance, and a named team that thinks ahead of audits, incidents, and growth milestones.
Ideal for
- Organizations with elevated security posture and breach-averse leadership
- Compliance-driven teams (HIPAA, PCI, SOC 2) needing ready evidence
- 24/7 operations that expect MDR-backed response, not best-effort help desk
- Executives who want a dedicated technical account manager and roadmap cadence
- Environments that rely on resilient backups and disaster recovery validation
- Companies wanting predictable IT spend with maximum coverage baked in
Consider other plans if
Choose MSP Pro when:
- •Security and compliance needs are lighter and do not require 24/7 SOC
- •Budget favors full-service support without MDR, Harmony email, or Duo baked in
- •A dedicated technical account manager is nice-to-have rather than mandatory
Choose MSP Select when:
- •You maintain internal IT staff and only need the RMM + XDR tool stack
- •Support is purchased ad hoc via retainers or hourly services
- •Desire to stay month-to-month with zero bundled labor
Everything in MSP Pro
Elite inherits our full-service MSP foundation
These baseline inclusions stay bundled so your team gets reliable support, visibility, and strategic cadence from day one.
Remote Monitoring & Management
24/7 health, patching, and maintenance automation that stops user-facing incidents before they start.
Sophos XDR Endpoint Protection
Endpoint detection and response telemetry across every enrolled endpoint to shrink dwell time.
Unlimited Help Desk Support
Friendly engineers during your elected coverage window with SLAs that protect productivity.
Assigned Technical Team
Named engineers who know your environment, change history, and stakeholder preferences.
Quarterly Business Reviews
Scorecards, risk updates, and budgets translated for the C-suite and board packets.
Ongoing Consulting
Architectural guidance and modernization plans woven into day-to-day operations.
Hardware & Software Procurement
Sourcing, licensing, and lifecycle planning handled by the same team that supports you.
On top of this MSP Pro foundation, MSP Elite adds:
- •Dedicated Technical Account Manager plus a four-person Elite engineering team
- •Security Awareness Training with simulated phishing campaigns
- •Asset tagging and lifecycle management across your fleet
- •Commvault Microsoft 365 and endpoint backup licensing with unlimited storage, plus quarterly backup / DR audits
- •24/7 SOC with Sophos MDR, Cisco Duo MFA, and Harmony AI email security bundled
Elite-exclusive services
Security, data protection, and strategy in one program
Advanced controls, MDR, and account leadership are bundled so audits, incidents, and roadmaps move faster together.
Focus area
Security & Compliance
24/7 SOC coverage and layered controls with audit-ready evidence.
- •Sophos MDR with human-led response
- •Check Point Harmony AI Email Security
- •Security Awareness Training with phishing simulations
- •Cisco DUO MFA across users and apps
- •Network monitoring and SIEM alerting on critical assets
Reduced breach risk with board-ready reporting.
Focus area
Data Protection
Backups validated and ready for regulators and insurance questionnaires.
- •Commvault Backup for Microsoft 365 (licenses and unlimited storage included)
- •Commvault endpoint backup (licenses and unlimited storage included)
- •Quarterly backup and disaster recovery audits
Confident restores and predictable recovery testing.
Focus area
Strategic Services
A dedicated account team that pairs governance with execution.
- •Dedicated Technical Account Manager (TAM)
- •Assigned MSP Elite team of four engineers
- •Semi-yearly network and cybersecurity assessments
- •Asset tagging and lifecycle management
Predictable operations, clear ownership, and proactive planning.
Included project hours
15 hours banked for every special project
- Special projects are scoped when expected to exceed 16 hours.
- Hours beyond the included 15 follow the rates outlined in Retainer_and_Hourly_Services.md.
- Keeps complex initiatives moving without immediate change orders.
Why it matters
Predictable projects, fewer surprise invoices
Elite starts each special project with a meaningful block of time included, reducing change-order friction and keeping leadership confident in delivery timelines.
When projects expand, the transition to retainer or hourly work is transparent and pre-defined.
Coverage & SLA
Coverage options that match your operating hours
Pick the window that mirrors your workforce while keeping board-ready response times.
Daylight
8am–5pm
Monday–Friday
Ideal for standard business-hour teams.
Extended
7am–10pm
Seven days a week
Fits early/late shifts without full 24/7 cost.
24/7
24 hours
Seven days a week
Around-the-clock coverage with SOC and MDR responders.
Response SLAs
Board-ready commitments
Critical issues: response within 1 hour. Standard issues: response within 4 hours.
Critical
1 hour
Response target
Standard
4 hours
Response target
Program terms
Program terms for MSP Elite
Clear term options and minimums designed for high-assurance environments.
Term options
1, 3, or 5-year agreements
5-year discount
5% off per-endpoint pricing on a 5-year term
Non-renewal notice
60-day written non-renewal
Minimum monthly
$5,000 monthly commitment
Pricing overview
Transparent per-endpoint pricing
Choose your coverage window; pricing scales by endpoint volume with clear adders for other assets.
| Endpoints (per device / month) | Daylight | Extended | 24/7 |
|---|---|---|---|
| 1–100 | $150 | $175 | $190 |
| 101–200 | $142.50 | $161.50 | $180.50 |
| 201+ | Negotiable | Negotiable | Negotiable |
Other assets
- Virtual machines50% off endpoint rate
- Managed network devices$75 / device / month
- Mobile devices (MDM)$12.50 / device / month
Final pricing depends on your environment, security posture, and coverage window. Schedule a consult for a formal proposal and onboarding timeline.
Schedule pricing reviewComparison
Select vs. Pro vs. Elite at a glance
Use this quick snapshot to align the right plan to your operating model.
MSP Select
Tool stack only (RMM + Sophos XDR). Use retainers/hourly for support; best when internal IT runs day-to-day tickets.
MSP Pro
Unlimited support with the core security stack; add MDR, Duo, and Harmony email as à la carte upgrades.
MSP Elite
All of MSP Pro plus MDR, Check Point Harmony email security, Duo MFA, Commvault Microsoft 365 and endpoint backup licensing, an Elite account team, and 15 hours per special project.
Ready to talk?
Talk with an MSP Elite strategist
Bring your environment list, compliance drivers, and growth goals—we'll map the right coverage and rollout.
Book the conversationComprehensive Managed IT Services: Your Dallas All-In-One IT Partner
For over two decades, ITECS has been Dallas's most established Managed Service Provider, delivering seamless technology solutions that transform IT from a cost center into a competitive advantage. Our dedicated technical teams, customizable service packages, and integrated approach to Managed IT, Cybersecurity, Cloud, and vCIO services create a complete technology ecosystem for your business.
Why Trust ITECS as Your Managed IT Services Provider?
Since 2002, we've delivered enterprise-grade IT solutions specifically designed for Dallas businesses. Our approach combines technical excellence with strategic business acumen to transform your technology from a cost center into a competitive advantage.
Dedicated Technical Teams
Unlike traditional helpdesks, you'll work with the same specialized IT professionals who understand your unique business needs and systems for consistent, personalized support.
Advanced Security Framework
Protection beyond basic antivirus with Sophos MDR, endpoint detection, and 24/7 security monitoring to safeguard your critical business data from evolving threats.
Business-First Approach
We align technology solutions with your business objectives, ensuring IT investments deliver measurable ROI and create strategic advantages in your marketplace.
Industry-Specific Expertise
Specialized experience in healthcare, finance, legal, and manufacturing sectors, providing compliance-ready solutions that meet regulatory requirements.
Transparent IT Management
Gain direct access to our monitoring and ticketing systems, giving you complete visibility into your IT operations and security posture at all times.
Flexible Service Models
Choose from MSP SELECT, MSP PRO, or MSP ELITE packages with customizable coverage options to match your operational needs and budget requirements.
MSP plans
Match your MSP plan to the level of ownership you need.
All tiers share the same Sophos XDR + RMM foundation described in our MSP documentation. The difference lies in who owns day-to-day support, governance, and advanced security outcomes.
MSP Select
Managed tool stack (RMM + Sophos XDR) with zero bundled labor. Perfect for IT-led teams that only need ITECS on demand.
Contract
month-to-month · 30-day cancellation notice
Coverage
RMM and Sophos XDR operate 24/7; support is billed separately
Representative pricing
- Endpoints 1–100$45 each
- Endpoints 101–200$42.75 each
- Virtual machines50% off endpoint rate
- 24/7 RMM health monitoring, automated patching, preventative maintenance alerts
- Sophos XDR endpoint security across enrolled devices
No help desk, consulting, or projects are bundled. All professional services require retainer or hourly billing.
MSP Pro
Full-service managed IT with unlimited help desk, assigned engineers, QBRs, and 4 included project hours per special project.
Contract
1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on 5-year term
Coverage
Pick Daylight, Extended, or 24/7 (24/7 coverage has $5,000 minimum)
Representative pricing
- Endpoints 1–100$100 / $125 / $145 (Daylight / Extended / 24/7)
- Endpoints 101–200$95 / $118.75 / $128.25
- Managed network devices$40 each
- Virtual machines50% off endpoint rate
- Mobile devices (MDM)$12.50 each
- Unlimited help desk support during the elected coverage window
- Assigned technical team + hardware / software procurement assistance
- Quarterly Business Reviews, ongoing consulting, and procurement assistance
- 4 included hours per special project before hourly rates apply
Sophos MDR, Harmony email security, Cisco Duo MFA, and Commvault licensing remain a la carte unless you step up to MSP Elite.
MSP Elite
Everything in MSP Pro plus Sophos MDR, Check Point Harmony email security, Cisco Duo MFA, Commvault Microsoft 365 and endpoint backup licensing, and 15 included hours per special project.
Contract
1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on 5-year term
Coverage
Daylight, Extended, or 24/7 with 24/7 SOC + MDR responders
Representative pricing
- Endpoints 1–100$150 / $175 / $190 (Daylight / Extended / 24/7)
- Endpoints 101–200$142.50 / $161.50 / $180.50
- Managed network devices$75 each
- Virtual machines50% off endpoint rate
- Mobile devices (MDM)$12.50 each
- Sophos MDR SOC coverage + Check Point Harmony AI email security
- Cisco Duo MFA, network monitoring, SIEM, and alerting on critical assets
- Dedicated Technical Account Manager + four-person Elite engineer pod
- Commvault Microsoft 365 and endpoint backup licensing with unlimited storage, plus quarterly BDR audits
- Semi-annual network and cybersecurity assessments
- 15 included hours per special project (projects 16+ hours)
Ideal for compliance-heavy organizations needing proactive threat hunting and board-ready reporting.
| Capability | MSP Select | MSP Pro | MSP Elite |
|---|---|---|---|
| Help desk & coverage | No bundled help desk. RMM and Sophos XDR tools operate 24/7. | Unlimited support within chosen Daylight / Extended / 24/7 window. | Unlimited support + MDR responders within same coverage windows. |
| Contract & cancellation | month-to-month · 30-day cancellation notice. | 1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on 5-year term. | 1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on 5-year term. |
| Strategic cadence | Use retainer hours for ad-hoc consulting. | Assigned technical team, QBRs, consulting, and procurement assistance. | Dedicated TAM, Elite engineer pod, semi-annual assessments. |
| Training & awareness | Add-on. | Available as a separately priced add-on. | AI-powered training + quarterly phishing simulations. |
| Project hour credit | 0 hours (all project time billed). | 4 hours per special project (projects ≥5 hrs). | 15 hours per special project (projects ≥16 hrs). |
| Security stack upgrades | Sophos XDR only. | Add-on for Sophos MDR, Harmony email security, Cisco Duo MFA. | Sophos MDR, Harmony email, Cisco Duo MFA, network monitoring & SIEM included. |
| Data protection | Scope separately (backup not included). | Scope separately. | Commvault M365 and endpoint backup licenses, unlimited storage, and quarterly backup / DR audits included. |
| Asset & lifecycle management | Not included. | Available via projects. | Included (asset tagging, lifecycle planning, procurement). |
Choose your support coverage band
Applies to MSP Pro and Elite
MSP Daylight
Mon–Fri · 8a–5p (local)
Standard business-hour coverage for MSP Pro & Elite. After-hours incidents require separate authorization and scope.
Best for: Office-centric teams
MSP Extended
7a–10p · 7 days
Long-day coverage for operations with early or late shifts that do not need 24/7.
Best for: Retail, media, logistics
MSP 24/7
24/7/365 (requires $5,000 coverage minimum)
True around-the-clock response aligned with SOC and MDR workflows.
Best for: Healthcare, manufacturing, global operations
MSP Select coverage
RMM + XDR operate 24/7, but MSP Select has no bundled support window. Hands-on support uses a separately authorized retainer or hourly engagement.
Alternative engagement models
Ideal for MSP Select clients and teams layering extra project capacity onto MSP Pro or Elite.
Retainer Blocks
Prepaid 15-hour blocks; time deducts using the approved level and condition rules (Level 2=1.2x, after-hours=1.5x). These affect block-time deductions, not hourly rates; any expiry or renewal terms must be confirmed in the written agreement.
- With MSP Select: $2,625 per 15 hrs
- Without Select: $2,950 per 15 hrs
Hourly Support
Pay-as-you-go services at the published role-based hourly rates. Out-of-window work is scoped and authorized separately.
- Level 1: $205/hr
- Level 2: $260/hr
- Level 3: $295/hr
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