MSP Elite: Premium Managed IT & Security Program
Daylight or Extended help desk support, 24/7 managed detection and response (MDR), compliance tooling, dedicated account management, and bundled project hours.
ITECS by the numbers
A concise view of our operating history, managed footprint, continuous monitoring, and client relationships—with public source links where available.
- Endpoints managed
- 7,000+
- ITECS has managed more than 7,000 endpoints.
- Network Operations Center
- 24/7
- Continuous remote monitoring and escalation coverage.
Who it's for
Built for high-assurance, always-on organizations
MSP Elite serves leaders who expect MDR-backed 24/7 security monitoring, compliance-readiness support, and a named team that thinks ahead of audits, incidents, and growth milestones.
Ideal for
- Organizations with elevated security posture and breach-averse leadership
- Compliance-driven teams (HIPAA, PCI, SOC 2) needing ready evidence
- Organizations that need 24/7 MDR security monitoring and response
- Executives who want a dedicated technical account manager and roadmap cadence
- Environments that rely on resilient backups and disaster recovery validation
- Companies wanting predictable IT spend with a documented support window
Consider other plans if
Choose MSP Pro when:
- •Security and compliance needs are lighter and do not require MDR-backed 24/7 monitoring
- •Budget favors full-service support without MDR, managed email security, or multifactor authentication baked in
- •A dedicated technical account manager is nice-to-have rather than mandatory
Choose MSP Select when:
- •You maintain internal IT staff and only need the RMM + XDR tool stack
- •Support is purchased ad hoc via retainers or hourly services
- •Desire to stay month-to-month with zero bundled labor
Everything in MSP Pro
Elite inherits our full-service MSP foundation
These baseline inclusions stay bundled so your team gets reliable support, visibility, and strategic cadence from day one.
Remote Monitoring & Management
Automated health monitoring, patching, and maintenance designed to catch many issues before users notice them.
Managed Endpoint Protection
Endpoint detection and response telemetry across every enrolled endpoint to shrink dwell time.
Plan-Based Help Desk Support
Friendly engineers during your elected coverage window with SLAs that protect productivity.
Assigned Technical Team
Named engineers who know your environment, change history, and stakeholder preferences.
Quarterly Business Reviews
Scorecards, risk updates, and budgets translated for the C-suite and board packets.
Ongoing Consulting
Architectural guidance and modernization plans woven into day-to-day operations.
Hardware & Software Procurement
Sourcing, licensing, and lifecycle planning handled by the same team that supports you.
On top of this MSP Pro foundation, MSP Elite adds:
- •Dedicated Technical Account Manager plus a four-person Elite engineering team
- •Security Awareness Training with simulated phishing campaigns
- •Asset tagging and lifecycle management across your fleet
- •Microsoft 365 and workstation endpoint backup licensing and storage for approved workloads, plus quarterly backup and DR audits
- •MDR-backed 24/7 security monitoring, multifactor authentication, and AI-powered email security bundled
Elite-exclusive services
Security, data protection, and strategy in one program
Advanced controls, MDR, and account leadership are bundled so audits, incidents, and roadmaps move faster together.
Focus area
Security & Compliance
MDR-backed 24/7 monitoring and layered controls with audit-supporting evidence.
- •MDR with human-led response
- •AI-powered email security
- •Security Awareness Training with phishing simulations
- •Multifactor authentication across users and apps
- •Network monitoring and SIEM alerting on critical assets
Reduced breach risk with board-ready reporting.
Focus area
Data Protection
Backups validated and ready for regulators and insurance questionnaires.
- •Microsoft 365 backup licensing and storage for approved workloads
- •Workstation endpoint backup licensing and storage for approved workloads
- •Quarterly backup and disaster recovery audits
Confident restores and predictable recovery testing.
Focus area
Strategic Services
A dedicated account team that pairs governance with execution.
- •Dedicated Technical Account Manager (TAM)
- •Assigned MSP Elite team of four engineers
- •Semi-yearly network and cybersecurity assessments
- •Asset tagging and lifecycle management
Predictable operations, clear ownership, and proactive planning.
Included project hours
15 hours banked for every special project
- Special projects are scoped when expected to exceed 16 hours.
- Additional project work is scoped and priced in the client proposal before work begins.
- Keeps complex initiatives moving without immediate change orders.
Why it matters
Predictable projects, fewer surprise invoices
Elite starts each special project with a meaningful block of time included, reducing change-order friction and keeping leadership confident in delivery timelines.
When projects expand, the transition to retainer or hourly work is transparent and pre-defined.
Coverage & SLA
Help desk coverage for your operating hours
Choose Daylight or Extended live help desk support. Your service agreement defines the selected window and applicable timezone; response targets apply within that window. MDR security monitoring and response operates 24/7, independently of help desk hours.
Daylight
8am–5pm
Monday–Friday
Live help desk support for standard business-hour teams.
Extended
7am–10pm
Seven days a week
Live help desk support for early and late shifts.
Response SLAs
Documented response targets
MSP Elite uses the same baseline targets as MSP Pro during the selected coverage window, with priority handling defined in the service agreement.
Critical
1 hour
Response target
Standard
4 hours
Response target
Program terms
Program terms for MSP Elite
Clear term options and minimums designed for high-assurance environments.
Term options
1, 3, or 5 years
5-year discount
5% off per-endpoint pricing on a 5-year term
Renewal and notice
60-day written non-renewal notice
Minimum monthly
$5,000 monthly commitment
Pricing overview
Transparent per-endpoint pricing
Choose Daylight or Extended help desk coverage; pricing scales by endpoint volume. Both options include 24/7 MDR security monitoring and response.
| Endpoints (per device / month) | Daylight | Extended |
|---|---|---|
| 1–100 | $150 | $175 |
| 101–200 | $142.50 | $161.50 |
| 201+ | Negotiable | Negotiable |
Other assets
- Virtual machines50% off endpoint rate
- Managed network devices$75 / device / month
- Mobile devices (MDM)$12.50 / device / month
Final pricing depends on your environment, security posture, and coverage window. Schedule a consult for a formal proposal and onboarding timeline.
Schedule pricing reviewComparison
Select vs. Pro vs. Elite at a glance
Use this quick snapshot to align the right plan to your operating model.
MSP Select
Tool stack only (RMM + endpoint detection and response). Use retainers/hourly for support; best when internal IT runs day-to-day tickets.
MSP Pro
Help desk support during the selected coverage window with the core security stack; add MDR, multifactor authentication, and managed email security as à la carte upgrades.
MSP Elite
All of MSP Pro plus MDR, managed email security, multifactor authentication, Microsoft 365 and endpoint backup licensing, an Elite account team, and 15 hours per special project.
Ready to talk?
Talk with an MSP Elite strategist
Bring your environment list, compliance drivers, and growth goals—we'll map the right coverage and rollout.
Book the conversationComprehensive Managed IT Services: Your Dallas All-In-One IT Partner
ITECS has served Dallas-Fort Worth organizations since 2002. Current offerings include managed IT, cybersecurity, cloud, and separately scoped vCIO services. Assigned teams are included where specified by plan, and other responsibilities are documented in the proposal.
Why Trust ITECS as Your Managed IT Services Provider?
Since 2002, we've delivered enterprise-grade IT solutions specifically designed for Dallas businesses. Our approach combines technical excellence with strategic business acumen to transform your technology from a cost center into a competitive advantage.
Dedicated Technical Teams
Unlike traditional helpdesks, you'll work with the same specialized IT professionals who understand your unique business needs and systems for consistent, personalized support.
Advanced Security Framework
Protection beyond basic antivirus with Sophos MDR, endpoint detection, and 24/7 security monitoring to safeguard your critical business data from evolving threats.
Business-First Approach
We align technology solutions with your business objectives, ensuring IT investments deliver measurable ROI and create strategic advantages in your marketplace.
Industry-Specific Expertise
Specialized experience in healthcare, finance, legal, and manufacturing, with controls mapped to applicable requirements while compliance outcomes remain a shared responsibility.
Transparent IT Management
Gain direct access to our monitoring and ticketing systems, giving you complete visibility into your IT operations and security posture at all times.
Flexible Service Models
Choose from MSP SELECT, MSP PRO, or MSP ELITE packages with customizable coverage options to match your operational needs and budget requirements.
Trusted By Leaders In Their Industry
Current Partner Credentials
MSSP Advanced
Gold Partner
Microsoft
Solutions Partner – Security
VCSP Silver
Technology Partner
MSP Elite coverage questions
Does 24/7 MDR include 24/7 help desk support?
No. MDR provides 24/7 security monitoring and response. Live help desk support follows the Daylight or Extended window selected in your service agreement.
Which help desk window applies to my organization?
Daylight is 8am–5pm Monday–Friday; Extended is 7am–10pm seven days a week. Your written service agreement confirms the selected window, timezone, scope, and response targets. Ask your ITECS account team to confirm your coverage.