Return & Cancellation Policy

Purpose of This Policy

This Return & Cancellation Policy applies exclusively to the month-to-month managed services, cybersecurity, cloud, and AI solutions we list within Google Merchant Center for discovery in Google Shopping. It is intended to satisfy Google Merchant Profile requirements and does not alter contractual terms for any other service packages or agreements.

Month-to-Month Services

• Coverage: all MSP, cybersecurity, cloud, and AI services offered on a rolling monthly basis and shown in Google Shopping.
• Cancellation Window: you may cancel at any time with 30 days' written notice.
• Refunds: no refunds or credits are issued for services already rendered, onboarding work completed, software licenses provisioned, or for any partial month that is already in progress.
• Billing Through Notice Period: charges continue through the 30-day notice period; service delivery and support remain available until the effective cancellation date.

Services Not Listed in Google Shopping

Premium offerings such as MSP Pro, MSP Elite, and other multi-year programs (1, 3, or 5 year terms) are not promoted via Google Merchant Center. Those services follow the term lengths, renewal rules, and termination provisions outlined in their respective agreements.

How to Request Cancellation

1. Send written notice to your account manager or email billing@itecsonline.com.
2. Include your account name, the services to cancel, and requested cancellation date.
3. We will confirm the effective date after applying the 30-day notice period and provide a final invoice if applicable.

Billing, Credits, and Deliverables

• Invoices are issued monthly in advance or as specified in your order confirmation.
• No prorated refunds are provided for mid-cycle cancellations or unused portions of the current billing month.
• Any hardware, third-party licenses, or cloud resources provisioned for your account remain billable through the notice period.
• Post-cancellation transition support can be scoped separately upon request.

Dispute Resolution

If you believe charges were applied in error, contact billing@itecsonline.comwithin 10 days of the invoice date. We will review and respond promptly; approved adjustments appear on the next billing cycle.