MSP Pro: Full-Service Managed IT Program
Everything in MSP Select plus unlimited help desk support, an assigned technical team, strategic planning, and included project hours.
Who it's for
Built for growing teams that need reliable IT ownership
MSP Pro serves organizations that want the MSP Select tool stack plus unlimited support, a named team, and predictable monthly costs without stepping up to Elite security add-ons.
Ideal for
- Businesses needing reliable, responsive IT support
- Organizations without internal IT staff
- Companies requiring predictable monthly IT costs
- Growing businesses needing strategic technology guidance
- Environments with moderate complexity and regular support needs
Consider other plans if
Choose MSP Elite when:
- •Require 24/7 SOC with Sophos MDR
- •Need cybersecurity awareness training baked in
- •Want 15 project hours instead of 4 per special project
- •Need vCIO-level oversight and higher-touch security posture
Choose MSP Select when:
- •Have internal IT staff handling tickets
- •Only need the RMM + Sophos XDR tool stack
- •Prefer pay-as-you-go support model
- •Want month-to-month flexibility
What's included
Full-service MSP built on the Select tool stack
MSP Pro includes the MSP Select tools plus unlimited support, an assigned team, and strategic cadence.
Remote Monitoring & Management
24/7 system health, automated patching, and preventative maintenance to reduce user-impacting incidents.
Sophos XDR
Endpoint antivirus and threat detection deployed across covered devices.
Unlimited Help Desk Support
Friendly technicians available during your elected coverage window for day-to-day issues.
Assigned Technical Team
Named engineers familiar with your environment and change history.
Quarterly Business Reviews
Regular strategic sessions to review performance, risk, and roadmap priorities.
Cybersecurity Seminars
Education that raises security awareness across your organization.
Consulting (non-project)
Ongoing technical consulting woven into operations; special projects are scoped separately.
Hardware & Software Procurement
Sourcing and purchasing assistance coordinated with your assigned team.
What's not included
Advanced security and strategy stay Elite-exclusive
Pro delivers full-service IT, but MDR-led security, deeper governance, and larger project hour pools live in MSP Elite.
- •Sophos MDR (24/7 expert-led threat monitoring)
- •Check Point Harmony AI email security
- •Security Awareness Training with phishing simulations
- •Cisco Duo Multi-Factor Authentication
- •Network monitoring, SIEM, and alerting on critical assets
- •Veeam Backup for Office 365 user licenses (storage excluded)
- •Quarterly backup and disaster recovery audits
- •Dedicated Technical Account Manager (TAM)
- •Assigned MSP Elite team of four engineers
- •Semi-yearly network and cybersecurity assessments
- •Asset tagging and lifecycle management
- •4 included hours per special project in MSP Pro
- •15 included hours per special project in MSP Elite
Included project hours
4 hours banked for every special project
- Special projects are scoped when expected to exceed 5 hours.
- Hours beyond the included 4 follow the rates outlined in Retainer_and_Hourly_Services.md.
- Keeps smaller initiatives moving without immediate change orders.
Why it matters
Predictable project jump-starts
Pro includes starter hours so priority projects get traction without surprise invoices. When scope grows, the shift to retainer or hourly billing is clear and pre-defined.
Coverage & SLA
Coverage options that match your operating hours
Pick the window that fits your workforce while maintaining board-ready response commitments.
Daylight
8am–5pm
Monday–Friday
Ideal for standard business-hour teams.
Extended
7am–10pm
Seven days a week
Fits early/late shifts without full 24/7 cost.
24/7
24 hours
Seven days a week
Around-the-clock coverage for always-on operations.
Response SLAs
Board-ready commitments
Critical issues: response within 1 hour. Standard issues: response within 4 hours.
Critical
1 hour
Response target
Standard
4 hours
Response target
Program terms
Program terms for MSP Pro
Transparent agreements and minimums tailored for full-service managed IT.
Term options
1, 3, or 5-year agreements
5-year discount
5% off per-endpoint pricing on a 5-year term
Non-renewal notice
60-day written non-renewal
Minimum monthly
$1,500 monthly commitment
24/7 coverage minimum
$5,000 minimum for 24/7 coverage
Pricing overview
Transparent per-endpoint pricing
Choose your coverage window; pricing scales by endpoint volume with clear adders for other assets.
| Endpoints (per device / month) | Daylight | Extended | 24/7 |
|---|---|---|---|
| 1–100 | $100 | $125 | $145 |
| 101–200 | $95 | $118.75 | $128.25 |
| 201+ | Negotiable | Negotiable | Negotiable |
Other assets
- Virtual machines50% of endpoint rate
- Managed network devices$40 / device / month
- Mobile devices (MDM)$12.50 / device / month
Final pricing depends on your environment, coverage, and scope. Schedule a consult for a tailored proposal and onboarding timeline.
Schedule pricing reviewComparison
Select vs. Pro vs. Elite at a glance
Use this snapshot to align the right plan to your operating model.
MSP Select
Tool stack only (RMM + Sophos XDR), month-to-month, no bundled support.
MSP Pro
Full-service support with assigned team, QBRs, cybersecurity seminars, and 4 project hours per special project.
MSP Elite
Everything in Pro plus MDR, AI email security, Duo MFA, Veeam M365 licensing, Elite account team, and 15 project hours.
Ready to talk?
Talk with an MSP Pro strategist
Bring your environment list and coverage needs—we'll map the right MSP Pro rollout.
Book the conversationComprehensive Managed IT Services: Your Dallas All-In-One IT Partner
For over two decades, ITECS has been Dallas's most established Managed Service Provider, delivering seamless technology solutions that transform IT from a cost center into a competitive advantage. Our dedicated technical teams, customizable service packages, and integrated approach to Managed IT, Cybersecurity, Cloud, and vCIO services create a complete technology ecosystem for your business.
Why Trust ITECS as Your Managed IT Services Provider?
Since 2002, we've delivered enterprise-grade IT solutions specifically designed for Dallas businesses. Our approach combines technical excellence with strategic business acumen to transform your technology from a cost center into a competitive advantage.
Dedicated Technical Teams
Unlike traditional helpdesks, you'll work with the same specialized IT professionals who understand your unique business needs and systems for consistent, personalized support.
Advanced Security Framework
Protection beyond basic antivirus with Sophos MDR, endpoint detection, and 24/7 security monitoring to safeguard your critical business data from evolving threats.
Business-First Approach
We align technology solutions with your business objectives, ensuring IT investments deliver measurable ROI and create strategic advantages in your marketplace.
Industry-Specific Expertise
Specialized experience in healthcare, finance, legal, and manufacturing sectors, providing compliance-ready solutions that meet regulatory requirements.
Transparent IT Management
Gain direct access to our monitoring and ticketing systems, giving you complete visibility into your IT operations and security posture at all times.
Flexible Service Models
Choose from MSP SELECT, MSP PRO, or MSP ELITE packages with customizable coverage options to match your operational needs and budget requirements.
MSP plans
Match your MSP plan to the level of ownership you need.
All tiers share the same Sophos XDR + RMM foundation described in our MSP documentation. The difference lies in who owns day-to-day support, governance, and advanced security outcomes.
MSP Select
Managed tool stack (RMM + Sophos XDR) with zero bundled labor. Perfect for IT-led teams that only need ITECS on demand.
Contract
Month-to-month · 30-day cancellation
Coverage
Daylight monitoring only (8a–5p · Mon–Fri)
Representative pricing
- Endpoints 1–100$45 each
- Endpoints 101–200$42.75 each
- Virtual machines50% of endpoint rate
- 24/7 RMM health monitoring, automated patching, preventative maintenance alerts
- Sophos XDR endpoint security across enrolled devices
No help desk, consulting, or projects are bundled. All professional services require retainer or hourly billing.
MSP Pro
Full-service managed IT with unlimited help desk, assigned engineers, QBRs, and 4 included project hours per special project.
Contract
1, 3, or 5-year terms (5% discount on 5-year) · 60-day non-renew notice
Coverage
Pick Daylight, Extended, or 24/7 (24/7 coverage has $5k minimum)
Representative pricing
- Endpoints 1–100$100 / $125 / $145 (Daylight / Extended / 24/7)
- Endpoints 101–200$95 / $118.75 / $128.25
- Managed network devices$40 each
- Virtual machines50% of endpoint rate
- Mobile devices (MDM)$12.50 each
- Unlimited help desk support during the elected coverage window
- Assigned technical team + hardware / software procurement assistance
- Quarterly Business Reviews, cybersecurity seminars, ongoing consulting
- 4 included hours per special project before hourly rates apply
Sophos MDR, Harmony email security, Cisco Duo MFA, and Veeam licensing remain a la carte unless you step up to MSP Elite.
MSP Elite
Everything in MSP Pro plus Sophos MDR, Check Point Harmony email security, Cisco Duo MFA, Veeam M365 licensing, and 15 included project hours.
Contract
1, 3, or 5-year terms · 60-day non-renew · $5k monthly program minimum
Coverage
Daylight, Extended, or 24/7 with 24/7 SOC + MDR responders
Representative pricing
- Endpoints 1–100$150 / $175 / $190 (Daylight / Extended / 24/7)
- Endpoints 101–200$142.50 / $161.50 / $180.50
- Managed network devices$75 each
- Virtual machines50% of endpoint rate
- Mobile devices (MDM)$12.50 each
- Sophos MDR SOC coverage + Check Point Harmony AI email security
- Cisco Duo MFA, network monitoring, SIEM, and alerting on critical assets
- Dedicated Technical Account Manager + four-person Elite engineer pod
- Veeam Backup for Microsoft 365 licensing, quarterly BDR audits, semi-annual cyber assessments
- 15 included hours per special project (projects 16+ hours)
Ideal for compliance-heavy organizations needing proactive threat hunting and board-ready reporting.
| Capability | MSP Select | MSP Pro | MSP Elite |
|---|---|---|---|
| Help desk & coverage | Not included. Monitoring only (Daylight 8a–5p Mon–Fri). | Unlimited support within chosen Daylight / Extended / 24/7 window. | Unlimited support + MDR responders within same coverage windows. |
| Contract & cancellation | Month-to-month · 30-day cancellation. | 1/3/5-year terms · 60-day non-renew notice · 5% off on 5-year. | 1/3/5-year terms · 60-day non-renew notice. |
| Strategic cadence | Use retainer hours for ad-hoc consulting. | Assigned technical team, QBRs, cybersecurity seminars. | Dedicated TAM, Elite engineer pod, semi-annual assessments. |
| Training & awareness | Add-on. | Cybersecurity seminars included. | AI-powered training + quarterly phishing simulations. |
| Project hour credit | 0 hours (all project time billed). | 4 hours per special project (projects ≥5 hrs). | 15 hours per special project (projects ≥16 hrs). |
| Security stack upgrades | Sophos XDR only. | Add-on for Sophos MDR, Harmony email security, Cisco Duo MFA. | Sophos MDR, Harmony email, Cisco Duo MFA, network monitoring & SIEM included. |
| Data protection | Scope separately (backup not included). | Scope separately. | Veeam M365 licenses + quarterly backup / DR audits included (storage extra). |
| Asset & lifecycle management | Not included. | Available via projects. | Included (asset tagging, lifecycle planning, procurement). |
Choose your support coverage band
Applies to MSP Pro and Elite
MSP Daylight
Mon–Fri · 8a–5p (local)
Standard business-hour coverage for MSP Pro & Elite. After-hours incidents billed at emergency rates.
Best for: Office-centric teams
MSP Extended
7a–10p · 7 days
Long-day coverage for operations with early or late shifts that do not need 24/7.
Best for: Retail, media, logistics
MSP 24/7
24/7/365 (requires $5k coverage minimum)
True around-the-clock response aligned with SOC and MDR workflows.
Best for: Healthcare, manufacturing, global operations
MSP Select coverage
RMM + XDR operate 24/7, but support is delivered only via ad-hoc retainer/hourly work during business hours (Daylight).
Alternative engagement models
Ideal for MSP Select clients and teams layering extra project capacity onto MSP Pro or Elite.
Retainer Blocks
Prepaid 15-hour blocks that never expire; hours deduct using level + condition multipliers (Level2=1.2x, after-hours=1.5x, etc.).
- With MSP Select: $2,625 per 15 hrs
- Without Select: $2,950 per 15 hrs
Hourly Support
Pay-as-you-go services with the same level/condition multipliers applied to the base hourly rate.
- Level 1: $205/hr
- Level 2: $260/hr
- Level 3: $295/hr
- After-hours + emergency = 2.0x multiplier
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