MSP Pro: Full-Service Managed IT Program
Everything in MSP Select plus help desk support during the selected coverage window, an assigned technical team, strategic planning, and included project hours.
ITECS by the numbers
A concise view of our operating history, managed footprint, continuous monitoring, and client relationships—with public source links where available.
- Endpoints managed
- 7,000+
- Network Operations Center
- 24/7
ITECS has managed more than 7,000 endpoints.
Continuous remote monitoring and escalation coverage.
Who it's for
Built for growing teams that need reliable IT ownership
MSP Pro serves organizations that want the MSP Select tool stack plus plan-based help desk support, a named team, and predictable monthly costs without stepping up to Elite security add-ons.
Ideal for
- Businesses needing reliable, responsive IT support
- Organizations without internal IT staff
- Companies requiring predictable monthly IT costs
- Growing businesses needing strategic technology guidance
- Environments with moderate complexity and regular support needs
Consider other plans if
Choose MSP Elite when:
- •Require Sophos MDR-backed 24/7 security monitoring
- •Need cybersecurity awareness training baked in
- •Want 15 project hours instead of 4 per special project
- •Need a dedicated Technical Account Manager and higher-touch security posture
Choose MSP Select when:
- •Have internal IT staff handling tickets
- •Only need the RMM + Sophos XDR tool stack
- •Prefer pay-as-you-go support model
- •Want month-to-month flexibility
What's included
Full-service MSP built on the Select tool stack
MSP Pro includes the MSP Select tools plus help desk coverage, an assigned team, and strategic cadence.
Remote Monitoring & Management
24/7 system health, automated patching, and preventative maintenance to reduce user-impacting incidents.
Sophos XDR
Endpoint antivirus and threat detection deployed across covered devices.
Plan-Based Help Desk Support
Friendly technicians available during your elected coverage window for day-to-day issues.
Assigned Technical Team
Named engineers familiar with your environment and change history.
Quarterly Business Reviews
Regular strategic sessions to review performance, risk, and roadmap priorities.
Consulting (non-project)
Ongoing technical consulting woven into operations; special projects are scoped separately.
Hardware & Software Procurement
Sourcing and purchasing assistance coordinated with your assigned team.
What's not included
Advanced security and strategy stay Elite-exclusive
Pro delivers full-service IT, but MDR-led security, deeper governance, and larger project hour pools live in MSP Elite.
- •Sophos MDR (24/7 expert-led threat monitoring)
- •Check Point Harmony AI email security
- •Security Awareness Training with phishing simulations
- •Cisco Duo Multi-Factor Authentication
- •Network monitoring, SIEM, and alerting on critical assets
- •Commvault Microsoft 365 backup licensing and storage for approved workloads
- •Commvault workstation endpoint backup licensing and storage for approved workloads
- •Quarterly backup and disaster recovery audits
- •Dedicated Technical Account Manager (TAM)
- •Assigned MSP Elite team of four engineers
- •Semi-yearly network and cybersecurity assessments
- •Asset tagging and lifecycle management
- •4 included hours per special project in MSP Pro
- •15 included hours per special project in MSP Elite
Included project hours
4 hours banked for every special project
- Special projects are scoped when expected to exceed 5 hours.
- Additional project work is scoped and priced in the client proposal before work begins.
- Keeps smaller initiatives moving without immediate change orders.
Why it matters
Predictable project jump-starts
Pro includes starter hours so priority projects get traction without surprise invoices. When scope grows, the shift to retainer or hourly billing is clear and pre-defined.
Coverage & SLA
Coverage options that match your operating hours
Pick the live-support window that fits your workforce. Response targets apply during the selected coverage period.
Daylight
8am–5pm
Monday–Friday
Ideal for standard business-hour teams.
Extended
7am–10pm
Seven days a week
Fits early/late shifts without full 24/7 cost.
24/7
24 hours
Seven days a week
Around-the-clock coverage for always-on operations.
Response SLAs
Documented response targets
MSP Pro response targets apply during the selected coverage window and are confirmed in the service agreement.
Critical
1 hour
Response target
Standard
4 hours
Response target
Program terms
Program terms for MSP Pro
Transparent agreements and minimums tailored for full-service managed IT.
Term options
1, 3, or 5 years
5-year discount
5% off per-endpoint pricing on a 5-year term
Renewal and notice
60-day written non-renewal notice
Minimum monthly
$1,500 monthly commitment
24/7 coverage minimum
$5,000 minimum for 24/7 coverage
Pricing overview
Transparent per-endpoint pricing
Choose your coverage window; pricing scales by endpoint volume with clear adders for other assets.
| Endpoints (per device / month) | Daylight | Extended | 24/7 |
|---|---|---|---|
| 1–100 | $100 | $125 | $145 |
| 101–200 | $95 | $118.75 | $128.25 |
| 201+ | Negotiable | Negotiable | Negotiable |
Other assets
- Virtual machines50% off endpoint rate
- Managed network devices$40 / device / month
- Mobile devices (MDM)$12.50 / device / month
Final pricing depends on your environment, coverage, and scope. Schedule a consult for a tailored proposal and onboarding timeline.
Schedule pricing reviewComparison
Select vs. Pro vs. Elite at a glance
Use this snapshot to align the right plan to your operating model.
MSP Select
Tool stack only (RMM + Sophos XDR), month-to-month, no bundled support.
MSP Pro
Full-service support with an assigned team, QBRs, consulting, procurement assistance, and 4 project hours per special project.
MSP Elite
Everything in Pro plus MDR, Check Point Harmony email security, Duo MFA, Commvault Microsoft 365 and endpoint backup licensing, an Elite account team, and 15 hours per special project.
Ready to talk?
Talk with an MSP Pro strategist
Bring your environment list and coverage needs—we'll map the right MSP Pro rollout.
Book the conversationComprehensive Managed IT Services: Your Dallas All-In-One IT Partner
ITECS has served Dallas-Fort Worth organizations since 2002. Current offerings include managed IT, cybersecurity, cloud, and separately scoped vCIO services. Assigned teams are included where specified by plan, and other responsibilities are documented in the proposal.
Why Trust ITECS as Your Managed IT Services Provider?
Since 2002, we've delivered enterprise-grade IT solutions specifically designed for Dallas businesses. Our approach combines technical excellence with strategic business acumen to transform your technology from a cost center into a competitive advantage.
Dedicated Technical Teams
Unlike traditional helpdesks, you'll work with the same specialized IT professionals who understand your unique business needs and systems for consistent, personalized support.
Advanced Security Framework
Protection beyond basic antivirus with Sophos MDR, endpoint detection, and 24/7 security monitoring to safeguard your critical business data from evolving threats.
Business-First Approach
We align technology solutions with your business objectives, ensuring IT investments deliver measurable ROI and create strategic advantages in your marketplace.
Industry-Specific Expertise
Specialized experience in healthcare, finance, legal, and manufacturing, with controls mapped to applicable requirements while compliance outcomes remain a shared responsibility.
Transparent IT Management
Gain direct access to our monitoring and ticketing systems, giving you complete visibility into your IT operations and security posture at all times.
Flexible Service Models
Choose from MSP SELECT, MSP PRO, or MSP ELITE packages with customizable coverage options to match your operational needs and budget requirements.
Trusted By Leaders In Their Industry
MSP plans
Match your MSP plan to the level of ownership you need.
All three published programs share endpoint monitoring, automated patching, and endpoint detection and response. The difference lies in who owns day-to-day support, governance, and advanced security responsibilities.
MSP Select
Managed monitoring, patching, and endpoint detection and response with zero bundled labor. Designed for IT-led teams that need ITECS on demand.
Contract
month-to-month · 30-day cancellation notice
Coverage
Monitoring operates 24/7; support is billed separately through a retainer or hourly engagement
Representative pricing
- Endpoints 1–100$45 each
- Endpoints 101–200$42.75 each
- Virtual machines50% off endpoint rate
- 24/7 RMM health monitoring and automated patching
- Endpoint detection and response across enrolled devices
No help desk, consulting, or projects are bundled. All professional services require retainer or hourly billing.
Retainer support operates 7am–10pm daily Central Time; regular hours are 8am–5pm Monday–Friday Central Time.
MSP Pro
Full-service managed IT with help desk coverage, assigned engineers, QBRs, and 4 included project hours per special project.
Contract
1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on endpoint-derived charges only after the virtual-machine multiplier for the 5-year term; managed network devices and add-ons are excluded
Coverage
Pick Daylight, Extended, or 24/7 (24/7 coverage has $5,000 minimum)
Representative pricing
- Endpoints 1–100$100 / $125 / $145 (Daylight / Extended / 24/7)
- Endpoints 101–200$95 / $118.75 / $128.25
- Managed network devices$40 each
- Virtual machines50% off endpoint rate
- Mobile devices (MDM)$12.50 each
- Help desk support during the elected coverage window
- Assigned technical team + hardware / software procurement assistance
- Quarterly Business Reviews, ongoing consulting, and procurement assistance
- 4 included hours per special project before hourly rates apply
Additional managed detection, email security, multi-factor authentication, backup, and compliance capabilities are available only when listed for Pro and priced in the proposal.
Critical response target: within 1 hour. Standard response target: within 4 hours. These are response targets, not resolution guarantees.
MSP Elite
Everything in MSP Pro plus managed detection, email security, multi-factor authentication, supported cloud and workstation backup licensing, and 15 included hours per special project.
Contract
1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on endpoint-derived charges only after the virtual-machine multiplier for the 5-year term; managed network devices and add-ons are excluded
Coverage
Daylight, Extended, or 24/7 support options with managed security monitoring
Representative pricing
- Endpoints 1–100$150 / $175 / $190 (Daylight / Extended / 24/7)
- Endpoints 101–200$142.50 / $161.50 / $180.50
- Managed network devices$75 each
- Virtual machines50% off endpoint rate
- Mobile devices (MDM)$12.50 each
- Managed detection and response plus advanced email security
- Multi-factor authentication, network monitoring, SIEM, and alerting on critical assets
- Dedicated Technical Account Manager + four-person Elite engineer pod
- Supported cloud productivity-suite and workstation backup licensing with unlimited storage, plus quarterly BDR audits; Windows Server backup storage is priced separately
- Semi-annual network and cybersecurity assessments
- 15 included hours per special project (projects 16+ hours)
Review the proposal for the final security, reporting, compliance, and response scope.
Critical response target: within 1 hour. Standard response target: within 4 hours. These are response targets, not resolution guarantees.
Services bundled with Elite are not billed again as add-ons.
| Capability | MSP Select | MSP Pro | MSP Elite |
|---|---|---|---|
| Help desk & coverage | No bundled help desk. Monitoring and endpoint protection tools operate 24/7. | Help desk support within the chosen Daylight / Extended / 24/7 window. | Help desk support plus MDR-backed monitoring and response workflows. |
| Contract & cancellation | month-to-month · 30-day cancellation notice. | 1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on endpoint-derived charges only after the virtual-machine multiplier for the 5-year term; managed network devices and add-ons are excluded. | 1, 3, or 5-year terms · 60-day non-renewal notice · 5% discount on endpoint-derived charges only after the virtual-machine multiplier for the 5-year term; managed network devices and add-ons are excluded. |
| Strategic cadence | Use retainer hours for ad-hoc consulting. | Assigned technical team, QBRs, consulting, and procurement assistance. | Dedicated TAM, Elite engineer pod, semi-annual assessments. |
| Training & awareness | Available only when listed for Select and priced in the proposal. | Available only when listed for Pro and priced in the proposal. | AI-powered training + quarterly phishing simulations. |
| Project hour credit | 0 hours (all project time billed). | 4 hours per special project (projects ≥5 hrs). | 15 hours per special project (projects ≥16 hrs). |
| Security stack upgrades | Endpoint detection and response included; other capabilities only when listed for Select. | Additional managed detection, email security, and multi-factor authentication only when listed for Pro. | Managed detection, email security, multi-factor authentication, network monitoring, and SIEM included. |
| Data protection | Backup is not included; available only when listed for Select and priced in the proposal. | Available only when listed for Pro and priced in the proposal. | Supported cloud productivity-suite and workstation backup licenses with unlimited storage plus quarterly backup / DR audits included; Windows Server storage is priced separately. |
| Asset & lifecycle management | Not included. | Available via projects. | Included (asset tagging, lifecycle planning, procurement). |
Choose your support coverage band
Applies to MSP Pro and Elite
MSP Daylight
Mon–Fri · 8am–5pm
Standard business-hour coverage for MSP Pro & Elite. After-hours incidents require separate authorization and scope.
Best for: Office-centric teams
MSP Extended
7a–10p · 7 days
Long-day coverage for operations with early or late shifts that do not need 24/7.
Best for: Retail, media, logistics
MSP 24/7
24/7/365 (requires $5,000 coverage minimum)
Plan-selected 24/7 live support, subject to the published coverage minimum and written agreement.
Best for: Healthcare, manufacturing, global operations
MSP Select coverage
Monitoring and endpoint protection operate 24/7, but MSP Select has no bundled support window. Retainer or hourly support operates 7am–10pm daily Central Time; regular hours are 8am–5pm Monday–Friday Central Time.
Alternative engagement models
MSP Select includes no bundled labor. Retainer or hourly availability for any engagement is confirmed in the written proposal.
Retainer Blocks
Sold only in prepaid 15-hour blocks that never expire. Time deducts using the approved level and condition rules (Level 2=1.2x, after-hours=1.5x); these affect block-time deductions, not hourly rates. Operational hours are 7am–10pm daily Central Time, with regular hours 8am–5pm Monday–Friday Central Time.
- With MSP Select: $2,625 per 15-hour block
- Without Select: $2,950 per 15-hour block
- Response targets: emergency within 1 hour; non-emergency remote or standard within 4 hours; onsite usually within 24 hours
Hourly Support
Pay-as-you-go services at the published role-based hourly rates. Operational hours are 7am–10pm daily Central Time, with regular hours 8am–5pm Monday–Friday Central Time. Out-of-window work is scoped and authorized separately.
- Level 1: $205/hr
- Level 2: $260/hr
- Level 3: $295/hr
- Response targets: emergency within 1 hour; non-emergency remote or standard within 4 hours; onsite usually within 24 hours
Current Partner Credentials
MSSP Advanced
Gold Partner
Microsoft
Solutions Partner – Security
VCSP Silver
Technology Partner
MSSP Advanced
Gold Partner
Microsoft
Solutions Partner – Security
VCSP Silver
Technology Partner