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IT Outsourcing Dallas

Your proactive offsite IT department
suited person choosing outsourcing options
suited person choosing outsourcing options

We handle everything IT in our IT Outsourcing Managed Services Program so you don't have to.

IT Outsourcing Services for Dallas businesses since 2002

What is IT Outsourcing?

When an organization engages an IT company that specializes in working in the capacity of an offsite IT department, we call it IT outsourcing. The IT outsourcing firm provides technical support, consulting, procurement, maintenance, and monitoring services in order to negate the need for any full- or part-time internal IT staff.

The iTecs IT Outsourcing Managed Services Program (MSP)

Our IT Outsourcing Managed Services Program provides you with a worry-free, proactive, offsite IT department that treats your network as if it were our own. You are assigned a pod of Network Administrators who manage, maintain, and support your entire information technology infrastructure. This includes 24/7 monitoring, AV security software, unlimited rapid support, procurement, and consulting services.

We also customize our IT Outsourcing MSP for larger businesses requiring frequent vulnerability testing and follow vigorous patch management protocols. Our ability to deliver support in a broad range of enterprise-grade software and hardware provides maximum value for companies wanting to leverage an MSP firm.

Our IT outsourcing services in Dallas are provided by customer-centric professionals who treat your network as if it were their own.

Let us bring your business to new levels by taking advantage of the latest advances in technology and providing you with top-quality managed IT services and support with an affordable, fixed monthly fee.

Your assigned pod of Network Administrators is available 24/7 and will respond quickly to IT support requests and ensure that projects are completed on time. The Outsourcing MSP is not a helpdesk; you are given direct access to your assigned team and will always work with the same people. For larger companies, we can increase the size of the assigned team to ensure holistic synergy.

Did you know?

According to the Bureau of Labor Statistics, in 2016, the median annual wage of network and computer systems administrators was $79,850. That’s for a single network administrator. With iTecs, you gain access to a full team of experts. A client with 25-100 computers can expect to save up to 50% by outsourcing with us. With the included software and hardware we provide, that’s a huge increase to your business’s bottom line.

Our flat monthly fee IT Outsourcing program includes the following:

With in-depth knowledge of our clients’ industries, we help guide you to the solutions and services that meet your unique business goals.

  • white unlimited proactive support clock icon
    Unlimited Proactive
    Support
  • white assigned staff icon
    Assigned Staff
  • white maintain icon
    Maintain and Monitor
  • white consulting icon
    Consulting &
    Procurement Services
  • white professionalism icon
    Persistence in
    Professionalism
  • white security shield icon
    Antivirus Software

Unlimited Proactive Support

Never worry about how many hours you have left on a retainer or how many hours we bill for services rendered. Technical support is provided 24/7, available after hours and on weekends. We conduct daily updates on all your computers and weekly preventative maintenance to ensure your systems are running optimally.

a couple people doing proactive inspections

Assigned Staff

We assign a pod of Network Administrators to your account. You'll always work with the same team of professionals for onsite, remote, and phone support. Within that pod is a Team Leader to ensure continuity.

Staff assigned to different clients

Maintain and Monitor

We perform daily updates, weekly preventative maintenance, and provide 24/7 monitoring services for all enrolled devices.

Someone monitoring a system

Consulting & Procurement Services

We help streamline your business IT and pass on our vendor discounts when you need third party services, software, and hardware. Our consultants have worked with countless companies in hundreds of different markets, set procedures based on your goals and needs, and provide an IT roadmap that will help your business grow.

I group of people consulting on an issue

Persistence in Professionalism

Clients who have outsourced their IT to iTecs have found that we never let our professionalism, courtesy, or attention to detail taper off. This is why we have clients that utilize us as their offsite IT department for 17+ years.

professional tending to a server rack

Antivirus Software

Receive Bitdefender, the best-in-class antivirus and malware software on all enrolled devices. We are notified of any intrusions or detections so we can respond immediately.

person holding a cyberlock

Our flat monthly fee IT Outsourcing program includes the following:

With in-depth knowledge of our clients’ industries, we help guide you to the solutions and services that meet your unique business goals.

unlimited proactive support clock icon

Unlimited Proactive Support

Unlimited Proactive Support

Never worry about how many hours you have left on a retainer or how many hours we bill for services rendered. Technical support is provided 24/7, available after hours and on weekends. We conduct daily updates on all your computers and weekly preventative maintenance to ensure your systems are running optimally.

a couple people doing proactive inspections
assigned staff icon

Assigned Staff

Assigned Staff

We assign a pod of Network Administrators to your account. You'll always work with the same team of professionals for onsite, remote, and phone support. Within that pod is a Team Leader to ensure continuity.

Staff assigned to different clients
maintain and monitor icon

Maintain and Monitor

Maintain and Monitor

We perform daily updates, weekly preventative maintenance, and provide 24/7 monitoring services for all enrolled devices.

Someone monitoring a system
consulting icon

Consulting & Procurement Services

Consulting & Procurement Services

We help streamline your business IT and pass on our vendor discounts when you need third party services, software, and hardware. Our consultants have worked with countless companies in hundreds of different markets, set procedures based on your goals and needs, and provide an IT roadmap that will help your business grow.

I group of people consulting on an issue

Persistence in Professionalism

Persistence in Professionalism

Clients who have outsourced their IT to iTecs have found that we never let our professionalism, courtesy, or attention to detail taper off. This is why we have clients that utilize us as their offsite IT department for 17+ years.

professional tending to a server rack
enterprise security icon

Antivirus Software

Antivirus Software

Receive Bitdefender, the best-in-class antivirus and malware software on all enrolled devices. We are notified of any intrusions or detections so we can respond immediately.

person holding a cyberlock

How it works

We want the experience of transitioning your IT department to iTecs to be as easy and seamless as possible. Here is an outline of what to expect when going through the simple steps of engaging us as your offsite IT department.

1. Choose your contract length

We provide three different IT Outsourcing Managed Services Program terms.

  • 2-year agreement

    Receive a 5% discount on the contract and 25% off our Promus data center backup and disaster recovery and cloud hosting services.

  • 1-year agreement

    Receive 25% off our Promus data center backup, disaster recovery and cloud hosted services.

  • 6-month agreement

    Available for small offices only, these short-term agreements provide no discounts.

2. Onboarding

The day you execute the contract, your assigned Team Leader will arrive at your office and perform the following:

  • Formal introductions to your staff, providing contact information and instructions on how to request support

  • Network discovery and IT infrastructure documentation

  • Install antivirus and remote access tools

On the back end, we also create your account and grant you access to the following portals:

  • Ticketing System

  • Remote Monitoring and Management

  • Data Vault

  • Total Security AV

  • CloudSP backup and imaging