IT Outsourcing Dallas Proactive Offiste IT Department

IT Outsourcing services for Dallas business since 2002

What is outsourcing?

IT Outsourcing is the practice of an organization engaging an IT company that specializes in working in the capacity of an offsite IT department. The IT Outsourcing firm provides technical support, consulting, procurement, maintenance, and monitoring services to negate the need to have any full or part-time IT staff.

IT Outsourcing for Dallas, Plano, and Frisco small and medium business provides you with a worry-free, proactive off-site IT department that treats your network as if it were our own.  You are assigned a primary and backup network administrator who manages, maintains, and supports your entire information technology infrastructure.  This includes 24×7 monitoring, antivirus/antimalware software, unlimited rapid support, procurement, and consulting services.  Outsourcing your IT department can save you tens of thousands of dollars, no need to have a full-time network administrator who you need to provide benefits and vacation time.

Did you know?

According to the Bureau of Labor Statistics, the median annual wage of network and computer systems administrators for 2016 was $79,850.   That’s for a single network administrator, with iTecs you get a full team of experts and included software and hardware.  A client with 25-50 computers can expect to save up to 50% by outsourcing with us.  With the included software and hardware we provide, that’s a huge increase to your business’s bottom line.

Our it outsourcing services in Dallas are provided by customer-centric professionals who treat your network as if it were their own.

Let us bring your business to new levels by taking advantage of the latest advances in technology and provide you with top-quality managed IT services and support at an affordable fixed monthly fee.  Your assigned network administrators work directly with you and your staff, you are given their cell phone numbers and can communicate with them 24 hours a day.  Those network admins not only provide remote and onsite support, but continuously manage your infrastructure, conducting weekly preventative maintenance ensuring your network runs as securely and efficiently as possible.

Our flat monthly fee it outsourcing program includes the following:

IT Outsourcing and Managed IT Services Unlimited Support

Unlimited Proactive Support

Never worry about how many hours you have left on a retainer or how many hours we bill for services rendered.  Technical support is provided 24×7, available after hours and on weekends.  We conduct daily updates on all your computers and weekly preventative maintenance to ensure your systems are running optimally.

Assigned Staff with our Managed IT Services and IT Outsourcing

Assigned Staff

There are no dispatchers, you are assigned a pod of Network Administrators who manage, maintain and provide onsite/remote support.  You’ll receive their cell phone numbers and they are available around the clock.  You are also assigned an Account Manager who manages billing and any concerns with our Network Administrators.

iTecs Dallas Network Monitoring

Network Monitoring

We monitor every server, computer and network device 24×7. This includes the system log files, hardware statistics (free hard drive space etc) and system failures.  Read more about our network monitoring services here.

Unlimited Procurement Services with our IT Outsourcing and Managed IT Services

Consulting & Procurement Services

We help streamline your business IT and pass on our vendor discounts when you need third party services, software, and hardware.  Our consultants have worked with countless companies in hundreds of different markets, based on your goals and needs, we provide an IT roadmap that will help grow your business.

Persistant Professionalism with our IT Outsourcing Managed Services Program

Persistence in Professionalism

There’s a good reason why we have clients who entrust us as their offsite IT department for 10 plus consecutive years.  We make it our top priority to never let our attention to detail and professionalism taper off.  We are as eager and excited to provide you top quality outsourcing services daily, as we did on day one.

Included in our IT Outsourcing Managed IT Services Program is Antivirus and Security Software

Antivirus Software

We install a top rated centrally managed advanced business antivirus/antimalware program, on all your servers and computers.  In the event of a virus infection, our staff is immediately notified.  Read more about our total security software here.

How it works

We want the experience of transitioning your IT department to iTecs to be as easy and seamless as possible. Here is an outline of what to expect when going through the simple steps of engaging us as your offsite IT department.

1. Choose your contract length

We provide the IT Outsourcing Managed Services Program in three different terms.

A 2-year agreement
Receive a 5% discount on the contract and a 30% off our CloudSP data center backup and disaster recovery services.

A 1-year agreement
Receive 30% off our CloudSP data center backup and disaster recovery services.

A  6-month agreement
All MSP contracts carry a 2-month probation period, allowing the client to cancel the contract and its term of life.

2. Onboarding

The day you execute the contract, your assigned Network Administrator will arrive at your office and perform the following:

  1. Formal introductions to your staff, providing contact information and instructions on how to request support.
  2. Perform a network discovery and document your IT infrastructure.
  3. Install antivirus and remote access tools.

On the back-end we also create your account and access to the following portals:

  • Ticketing System
  • Remote Monitoring and Management
  • Data Vault
  • Total Security AV
  • CloudSP backup and imaging

Contact us today

Interested in learning more about our services?  Reach out to us today, and an IT Manager will respond quickly.
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