IT HELPDESK

Outsource your IT Helpdesk Services with our professional, certified tier 1-2 Help Desk Services based in the United States

IT Help Desk Outsourcing with Technical Support Based in America

Since 2002, iTecs has been providing companies with skilled technical assistance help desks for enterprises, large, mid-sized, and small businesses alike. With our offices centrally located in Dallas, TX, we provide your company with English-speaking certified technical support specialists that follow SOC2 Type 2, HIPAA, and PCI compliance standards.

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iTecs provides Tier 1 and 2 IT Technical Support Services to your staff and clientele. Our flexible plans allow us to provide companies with customized solutions for their IT needs. We offer private white-labeled help desk services and 24/7 support. We also offer network monitoring and management, cybersecurity as a service, and various other managed IT services to help you improve your infrastructure.

IT HELPDESK

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Who Outsources Their Help Desk to ITECS?

Our clients know we're not just another call center company that outsources their helpdesk to an offshore provider. We offer a service that goes way beyond the basics. It's no secret; having reliable, competent, and well-spoken English language agents always available when you need them is critical to your organization's success.

MSPS
Managed service providers (MSPs) can benefit from leveraging our IT helpdesk services to reduce their ticket count and overhead. Our MSP customers get to use our Remote Monitoring and Management (RMM) service as well as our other services to increase their overall menu of support.
ENTERPRISE
Enterpise companies, such as the Kraft company, save hundreds of thousands of dollars by having our agents trained in their software and detailed protocols.
SMBS
Businesses that are rapidly expanding their market share require an IT team capable of meeting the increasing demands of their business. We offer tailor-made technical support solutions for every business in any industry.
UNIVERSITIES
Universities and colleges use a wide variety of technologies for their faculties, staff, and students that require reliable and manageable service. We offer higher education institutions attractive and affordable custom solutions, which include:
Procurement, management, and tracking of computers and devices
Vulnerability scanning and cybersecurity solutions
Tailored technical support

View All Our Cybersecurity Experts Will Safeguard Your Network From Evolving Digital Threats

Our managed IT services experts work with numerous companies across all business sectors, which means we have adopted what we consider to be the best set of guidelines, tools, and protocols in today's industry. ITECS serves clients internationally; we have quickly gained momentum and have become a leader in Managed Security Services.

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The partnership between Check Point and iTecs aims to provide businesses of all sizes with access to Check Point's advanced security technologies as a managed service. iTecs believes that the security solutions provided by Check Point are among the best in the industry, offering their clients protection against sophisticated cyber threats.

MANAGED CHECK POINT HARMONY SECURITY SUITE

CHECK POINT HARMONY AS A MANAGED SERVICE FOR COMPANIES WHO WANT THE BEST LEVEL OF SECURITY
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iTecs Austin's office number is (737) 400-4505 and is located at 1500 W 38th St Suite #46, Austin, TX 78731 (Google Maps). Austin businesses can leverage our teams of MSP professionals for everything IT, including consulting, procurement, break-fix IT support, monitoring, cybersecurity, and managed cloud hosting.

IT SUPPORT AUSTIN

YOUR AUSTIN BUSINESS PROACTIVE OFFSITE IT SUPPORT DEPARTMENT
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NETWORK MONITORING

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Though all of our services are valuable to growing companies, this is arguably our most necessary service. Without it, you could find all of your valuable data lost and unrecoverable. Many businesses have failed due to not having an offsite backup available for their information. Don't risk losing your entire business to a faulty server or a Ransomware attack; contact us now to deploy a secure backup immediately.

BACKUP & DISASTER RECOVERY

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When you deal with highly sensitive information every day, you need a third-party vendor that understands how important it is to ensure you have a hardened and secure network. iTecs offers the highest level of security available for your organization, and we keep it up to date with daily support, upgrades, and maintenance. We also offer training to your employees to ensure they aren't victims of phishing attacks or other well-known hacking techniques.

HIPAA COMPLIANT IT SUPPORT

HIPAA COMPLIANT IT SUPPORT AND CONSULTING SINCE 2002
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Linux offers many exciting opportunities for organizations that are looking to save money by utilizing open-source software. Linux is also customizable by nature and can be suited to nearly any use case. Our staff are Linux experts and have experience in many popular Linux Distros, so no matter what you're working with, someone on our team has worked with it before.

LINUX IT SUPPORT

BUSINESS LINUX SERVER IT SUPPORT FROM A DALLAS MSP REMOTE AND ONSITE LINUX SUPPORT
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Microsoft offers powerful workplace productivity tools, but without proper implementation and security, they can be more of a liability than a benefit. Making sure that your employees are using the best app for the job doesn't just happen on its own. With so many tools at your disposal, it can be easy to become bogged down in the details. As a Microsoft Partner, we're not just well versed in ways to use Microsoft 365 to help your business, we can help you get licensing discounts for your organization as well. Your office workflow can be optimized with careful thought and planning - iTecs is here to help.

MICROSOFT 365 CONSULTING

LEVERAGE YOUR OWN MICROSOFT PARTNER ENHANCE PRODUCTIVITY WITH PROPER IMPLEMENTATION
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We've been consulting businesses on their IT needs since 2002. While technology has changed, our dedication to the craft and the professionalism we treat our clients with hasn't. We stand ready to teach your team any facet of information technology, from the use and deployment of commonly used apps in the office to cybersecurity and phishing simulations to one on one consultation with C-level management on infrastructure.

IT CONSULTING IN DALLAS

IT CONSULTING FROM DALLAS EXPERTS. IT STRATEGY CUSTOMIZED TO YOUR INDUSTRY
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Even if you have an internal IT Department, you may have times when they are stretched thin and unable to support your entire organization. iTecs can help make up the gap by providing a turn-key solution that is ready for you when you need it. Many companies find that they save money by relying on us for support and dodge the cost of having an internal IT Department altogether.

IT OUTSOURCING IN DALLAS

YOUR PROACTIVE DALLAS IT DEPARTMENT WHEN AND WHERE YOU NEED IT OUTSOURCING
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iTecs offers a full suite of IT services for your organization, regardless of your needs. We have decades of experience and a bullet-proof track record of happy clients that can attest to our ability to solve their problems with the utmost professionalism and care.

MANAGED IT SERVICES IN DALLAS

MANAGED IT SERVICES FROM DALLAS, TEXAS WITH TURN-KEY SIMPLICITY SINCE 2002
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Our IT experts are certified to help with a variety of Tier 1 and Tier 2 services as well as work within compliance standards like SOC2 Type 2, HIPAA, and PCI among others. For companies that require an extensive 24/7 support solution, iTecs can be an ideal fit - rather than creating an internal help department, your organization can tap our resources instantly. If you have customized applications that you support, we can train on your proprietary systems and become subject matter experts quickly.

IT HELPDESK

Outsource your IT Helpdesk Services with our professional, certified tier 1-2 Help Desk Services based in the United States
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Supporting our clients with their technology needs is at the heart of everything that we do. Our team of certified professionals will work closely with you to ensure that your systems are running smoothly and efficiently. We'll take care of it whether it's hardware troubleshooting, software installation, or system maintenance.

IT SUPPORT IN DALLAS

DALLAS BASED IT SUPPORT FOR MORE THAN 20 YEARS.
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