working at the leading edge for technical and network support

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itecs hires people who love technology just as much as we do.

iTecs is a thriving company specializing in MSP, Cybersecurity, and Managed Cloud Hosting services. Our corporate headquarters are in Plano, TX, and we are expanding rapidly. We are seeking an experienced and driven Network Administrator who can deliver exceptional on-site and remote support and expert consulting and project management services to our clients.

Opportunities for growth at iTecs

iTecs is a comprehensive IT solutions provider specializing in MSP, cybersecurity, and cloud hosting services. We offer our professionals the flexibility to explore their interests and develop their skills in a specific vertical that aligns with their passion. In addition, our rapidly expanding range of services provides ample opportunities for growth and career advancement within the company.

iTecs is an ideal workplace for highly engaged problem solvers who excel in fast-paced and dynamic environments. As a small company, we rely on close collaboration and mutual support to seize opportunities and achieve our goals. We seek individuals who are committed to their professional growth, possess a keen curiosity for new knowledge, and readily embrace challenges as opportunities for growth. At iTecs, we value a can-do attitude, self-motivation, and a willingness to work hard as part of a team to make a meaningful impact on our clients and the world of IT.

We encourage our employees to be proactive, innovative and dedicated to delivering the highest quality services to our clients.

What We Expect

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Technically savvy professionals who love technology
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Motivated and self-disciplined team members
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Experience with cutting-edge technology
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Drive to learn and having a growth mindset

Meet the team

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IT Support Specialist Who Provides Fast & Accurate Support

The IT Support Specialist is responsible for delivering fast and accurate level 1 (and some one and a half) remote, onsite, and phone IT support to our clients, including the ability to execute detailed documentation and professional communication. For you, it brings you a sense of fulfillment when you are able to help your clients resolve their issues successfully, receive their appreciation, document the solution, and finally close the ticket. The process of finding the most appropriate solution to a problem is always a joy for you. The other half of the experience is when you exceed their expectations by delivering an exceptional level of courtesy and professionalism, which is often rewarded with multiple expressions of gratitude.

iTecs is actively searching for a detail-oriented, self-disciplined professional who excels in a fast-paced, structured work environment. Your analytical and inward-thinking skills will be utilized to assist clients in resolving their computer and network-related issues. You will also collaborate with your team on projects and tickets that require a higher skill set, creating an environment that challenges you and promotes technical and professional development.

Major Tasks, Key Responsibilities, and Key Accountabilities

- Assist clients with level 1 technical issues both remotely and in person at their offices
- Update and communicate progress with customers to ensure a positive experience
- Ensure thorough documentation in the iTECS ticketing and documentation systems
- Exceptional time management and organizational skills to follow through on appointments

Job Overview and Requirements

Job Type: IT Support Specialist

Work Hours: Full Time plus there is an on-call rotation to monitor tickets until 10 pm

Benefits: Vacation and PTO, Dental Insurance, Health Insurance, Parental/Maternity Leave, Vision Insurance, Life Insurance

Technical Requirements:  Professional experience supporting Microsoft Windows, computer and peripheral hardware, an understanding of TCP/IP/DNS/DHCP, administration in Active Directory, Office 365

Apply Now
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Are you a Network Administrator?

A Network Administrator, as per our definition, is a professional with significant experience working with Windows and/or Linux servers, firewalls, and networking. In addition, such a person is competent enough to handle a wide range of IT issues and projects for our clients.

  • Experienced in networks, firewalls, routers, VPNs, and VLANs
  • Some experience in Windows Server and/Linux operating systems
  • An understanding of computer and networking hardware.
  • Adaptable and able to apply solutions to a multitude of challenges
  • Motivated to learn new technologies, interfaces, and IT methodologies
  • Professional, courteous, and personable

Are you a System Administrator?

As per our definition, a System Administrator is an experienced professional with a strong background in working with Windows and/or Linux servers and workstations, Active Directory, Group Policy, Microsoft Office 365, Azure, multi-factor authentication systems, virtualization (VMWare, Hyper-V, KVM), and computer hardware. Such a person possesses a comprehensive understanding of the architecture, configuration, and management of complex IT systems and is capable of solving a wide range of technical issues to ensure optimal system performance and availability.

  • Experienced in a multitude of operating systems and cloud platforms
  • Knowledge of computer hardware and virtualization technologies.
  • Project oriented and efficient at multitasking
  • Motivated to grow into an advanced position
  • Professional, courteous, and personable
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We define an IT Support Specialist as someone who already has ample experience working with computer hardware, Windows and/or MAC operating systems, and can communicate effectively with our clients.

  • Experienced in computer and peripheral hardware
  • Some experience in networking and Windows Active Directory
  • An understanding of Windows operating systems
  • Experienced with installing, configuration, and troubleshooting software
  • Motivated to learn new technologies, interfaces, and IT methodologies
  • Professional, courteous, and personable

Join the team

Please follow the link below to go through our application process.

Apply Today