IT Outsourcing Services for Dallas Businesses Since 2002
What is IT Outsourcing?
IT Outsourcing is the practice of an organization engaging an IT company that specializes in working in the capacity of an offsite IT department. The IT Outsourcing firm provides technical support, consulting, procurement, maintenance, and monitoring services to negate the need to have any full or part-time IT staff.
IT Outsourcing for Dallas, Plano, and Frisco small and medium business provides you with a worry-free, proactive off-site IT department that treats your network as if it were our own. You are assigned a primary and backup network administrator who manages, maintains, and supports your entire information technology infrastructure. This includes 24×7 monitoring, antivirus/antimalware software, unlimited rapid support, procurement, and consulting services. Outsourcing your IT department can save you tens of thousands of dollars, no need to have a full-time network administrator who you need to provide benefits and vacation time.
Our IT Outsourcing Services in Dallas are provided by customer-centric professionals who treat your network as if it were their own.
Let us bring your business to new levels by taking advantage of the latest advances in technology and provide you with top-quality managed IT services and support at an affordable fixed monthly fee. Your assigned network administrators work directly with you and your staff, you are given their cell phone numbers and can communicate with them 24 hours a day. Those network admins not only provide remote and onsite support, but continuously manage your infrastructure, conducting weekly preventative maintenance ensuring your network runs as securely and efficiently as possible.
Our flat monthly fee IT Outsourcing program includes the following:
Unlimited Proactive Support
Never worry about how many hours you have left on a retainer or how many hours we bill for services rendered. Technical support is provided 24×7, available after hours and on weekends. We conduct daily updates on all your computers and weekly preventative maintenance to ensure your systems are running optimally.
Consulting and Procurement Services
We help streamline your business IT and pass on our vendor discounts when you need third party services, software, and hardware. Our consultants have worked with countless companies in hundreds of different markets, based on your goals and needs, we provide an IT roadmap that will help grow your business.
There are no dispatchers, you are assigned a primary and backup Network Administrator who manage, maintain and provide onsite/remote support. You’ll receive their cell phone numbers and they are available around the clock. You are also assigned an Account Manager who manages billing and any concerns with our Network Administrators.
Persistence in Professionalism
There’s a good reason why we have clients who entrust us as their offsite IT department for 10 plus consecutive years. We make it our top priority to never let our attention to detail and professionalism taper off. We are as eager and excited to provide you top quality outsourcing services daily, as we did on day one.
We monitor every server, computer and network device 24×7. This includes the system log files, hardware statistics (free hard drive space etc) and system failures. Read more about our network monitoring services here.
We install a top rated centrally managed advanced business antivirus/antimalware program, on all your servers and computers. In the event of a virus infection, our staff is immediately notified. Read more about our total security software here.
How IT Works
We want the experience of transitioning your IT department to iTecs to be as easy and seamless as possible. Here is an outline of what to expect when going through the simple steps of engaging us as your offsite IT department.
I. Choose your contract length
We provide the IT Outsourcing Managed Services Program in three different terms.
A 2-year agreement
Receive a 5% discount on the contract and a 30% off our CloudSP data center backup and disaster recovery services.
A 1-year agreement
Receive 30% off our CloudSP data center backup and disaster recovery services.
A 6-month agreement
All MSP contracts carry a 2-month probation period, allowing the client to cancel the contract and its term of life.
The day you execute the contract, your assigned Network Administrator will arrive at your office and perform the following:
- Formal introductions to your staff, providing contact information and instructions on how to request support.
- Perform a network discovery and document your IT infrastructure.
- Install antivirus and remote access tools.
On the back-end we also create your account and access to the following portals:
- Ticketing System
- Remote Monitoring and Management
- Data Vault
- Total Security AV
- CloudSP backup and imaging
For more information, please visit the client portal page.