Understanding the Transition: Why Law Firms Are Moving to Neos

As Trialworks phases out, law firms across the country are seeking robust alternatives for case management. The legal technology landscape is evolving rapidly, and staying competitive requires modern, cloud-based solutions that enhance efficiency while maintaining security and reliability.

Neos, developed by Assembly Software, emerges as the leading cloud-based solution for law firms previously using Trialworks. This isn’t surprising considering Neos was created by combining the best features of two pioneering legal case management brands—Trialworks and Needles—to offer enhanced efficiency and security in one comprehensive platform.

At ITECS, we've partnered with numerous law firms throughout the Dallas-Fort Worth area to facilitate this transition. The results have consistently demonstrated significant improvements in operational efficiency, data security, and client satisfaction.

The Benefits of Neos: A Next-Generation Case Management Solution

Cloud-Based Accessibility and Security

Neos operates on Microsoft’s Azure Cloud platform, the same infrastructure that powers Microsoft 365. This provides your firm with enterprise-grade security backed by Microsoft’s billion-dollar annual investment in cybersecurity. With a 99% uptime guarantee and HIPAA compliance, your client data remains secure yet accessible from anywhere with an internet connection.

Our IT security consulting team has thoroughly evaluated Neos’s security framework and found it meets the most stringent requirements for legal data protection.

Enhanced Efficiency Through Customizable Workflows

Neos allows for customizable dashboards, automated document generation, and integrated communications tools that adapt to your firm’s workflows. Unlike the more rigid structure of Trialworks, Neos offers:

• Custom dashboards with real-time case insights
• AI-powered automated document generation
• Configurable workflows tailored to your legal processes
• Built-in communication tools for client interaction

Firms report a dramatic increase in productivity, including up to 99% faster document template creation.

Seamless Microsoft 365 Integration

Neos integrates natively with Microsoft 365, including Outlook and SharePoint. This means your team benefits from advanced document collaboration features and familiar tools.

Our Microsoft 365 consulting specialists ensure seamless integration with your current systems.

Real-Time Collaboration and Remote Work Support

For firms adopting flexible work models, Neos supports real-time collaboration. Authorized users can access and edit documents simultaneously, regardless of location. This boosts productivity and improves client responsiveness.

The Migration Process: What to Expect When Transitioning

Assessment and Planning

Every migration begins with a thorough evaluation. Our IT consulting team works closely with your staff to:

• Evaluate your current Trialworks environment
• Identify mission-critical data and workflows
• Map existing processes to Neos functionality
• Develop a custom migration roadmap

Data Migration Strategy

Our data migration specialists ensure that your important case, settlement, and negotiation data transfers seamlessly:

• Trialworks Case Info Tab → Neos Case Tab
• Settlement information → Neos Value Tab
• Client and party information → Neos Party Tab
• Negotiation Tracker → Neos Negotiation Tab

Staff Training and Support

Adoption is critical. ITECS provides comprehensive training, including:

• Role-based workshops
• Customized documentation
• Real-world practice scenarios
• Post-launch support

Implementation and Go-Live Support

Our managed IT services team oversees system configuration, real-time support, and issue resolution during go-live, ensuring a smooth switchover with zero data loss or downtime.

Why Partner with ITECS for Your Transition to Neos

ITECS is the only managed service provider for law firms in DFW with a strategic alliance with Neos.

Specialized Legal IT Expertise

We understand the case lifecycle, compliance requirements, and the critical role technology plays in law firm operations.

Comprehensive Support Services

We provide:

• Initial planning and consulting
• Secure data migration and testing
• Custom system configuration
• Training and go-live support
• Ongoing maintenance and updates

Long-Term Optimization

ITECS continues to monitor and optimize your Neos platform, helping your firm leverage new features and innovations as they’re released.

Real-World Success: Law Firms Thriving After the Transition

Law firms we've assisted report tangible improvements:

• 40% reduction in document processing time
• 25% increase in case throughput
• Lower IT infrastructure costs
• Better client satisfaction scores

Taking the Next Step: Planning Your Transition

Ready to explore how Neos can transform your case management?

ITECS offers a complimentary consultation to evaluate your Trialworks environment and create a custom transition plan.

Schedule Your Consultation Today

Don’t wait for Trialworks support to end. Contact us to schedule your assessment and learn how ITECS can help you move forward confidently.

Frequently Asked Questions About Transitioning to Neos

How long does it take to migrate to Neos?
Most migrations take 6–12 weeks, depending on your firm’s size and customization needs.

Will our documents and templates migrate?
Yes. We help optimize your templates to leverage Neos’s automation features.

Is Neos secure?
Yes. It runs on Microsoft Azure with enterprise-grade security and HIPAA compliance.

What training does ITECS provide?
ITECS provides tailored, role-specific training plus ongoing support post-launch.

Can Neos integrate with our other tools?
Yes. It integrates with Microsoft 365, DocuSign, and other popular platforms. We’ll help map your integrations.

Let ITECS guide your law firm through this strategic transition to cloud-based case management with confidence, security, and unmatched support.

‍