One of the most valuable reasons for working with a professional IT team is that they have the know-how to keep you as safe from infections as possible. And in these times of pandemic, that also means taking every precaution possible to keep germs at bay when they are around you.
Adapting to the current environment means thinking outside the box and finding innovative ways of conducting business while still providing exceptional customer service. With our service model, we strive to provide proactive solutions to your IT needs. This approach helps reduce stress and allows for more vigilance. It is impossible to prevent all IT related issues, but when systems are monitored in a preventative manner, dealing with any issues that arise becomes less invasive in day-to-day operations.
While many employees are still working from home, being able to solve issues remotely has become a key element in our business. This, combined with our customized cloud service solutions, allows us to keep a safe social distance while providing IT support. In the event that onsite support is necessary, our team is equipped with face masks and hand sanitizer to ensure everyone’s safety.
We still have to worry about the other type of infections. The ones we don’t like to think about. The ones that take your files ransom and encrypt all your data. They require the same, if not more, vigilance on everyone’s part to avoid becoming another statistic.
Keeping your system with up-to-date anti-virus software and operating system updates are your first line of defense. However, infections can come at you from many different directions, and it is crucial to be prepared. Perpetrators have become very sophisticated in the way they attack and trust that not everyone will be vigilant to spot their trickeries (ruses?).
Attend a cybersecurity seminar
iTecs offers virtual cybersecurity seminars to all of their MSP clients who would like to keep their staff informed and knowledgeable about the type of attacks they can experience and how to prevent becoming a victim.
Hover over links
When receiving an email that you were not expecting, before clicking on any links, hover over them to see the web address it is taking you to. If you are receiving an email from Chase but the link is taking you to www.mybankinfo.com/scam then it is more than likely not coming from a legitimate source.
Look at the sender’s email address
Similar to the links, email addresses from malicious sources will look similar to the real ones in an attempt to trick the receiver to trust the email. If the email address looks suspicious, it probably is. It is best to proceed with caution and verify that it is legitimate before clicking on any links or opening any attachments.
Listen to your gut
If you have a feeling that an email is not legitimate, double-check. Triple check. Call the person sending the email and ask if they sent it, call your bank or electric company or third removed cousin who needs money to fly back from vacation after a series of unfortunate events. You can’t ever be too careful. It is much simpler to do some due diligence than undoing the damage that opening an attachment or clicking on a link can do.
Every organization should have a unique tradition, and with Ana Cavazos's help, we have. Please meet the G.O.A.T. awards of 2022. "The Greatest Of All Time" is awarded once a month in recognition of going above and beyond, performing their job duties in the best white-glove manner possible, and ultimately pleasing our clients, which is our highest priority.
We are excited to have Nick Hogan join the Dallas MSP team in the role of Network Administrator. Nick has extensive experience working in the MSP world, assisting clients with IT issues, projects, and consulting needs.
iTecs has expanded into the Austin market with an office located at 1500 W 38th St Suite #46, Austin, TX 78731. Austin businesses now enjoy a local team of Managed IT Services Professionals in the MSP division of iTecs, which includes on-site IT support, break-fix, outsourcing, consulting, and other managed services.