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About iTecs

iiTecs is a thriving company specializing in MSP, Cybersecurity, and Managed Cloud Hosting services. Our corporate headquarters are in Plano, TX, and we are expanding rapidly. We are seeking an experienced and driven Network Administrator who can deliver exceptional on-site and remote support and expert consulting and project management services to our clients.

Our expectations of a Network Administrator

A Network Administrator, as per our definition, is a professional with significant experience working with Windows and/or Linux servers, firewalls, and networking solutions such as VPNs (client and S2S). In addition, such a person is competent enough to handle a wide range of IT issues and projects for our clients.

• Design, deploy, and manage network infrastructure, including switches, routers, firewalls, and wireless access points.
• Configure and troubleshoot network protocols and services such as TCP/IP, DNS, DHCP, VPN, VLAN, and OSPF.
• Expertise in configuring and troubleshooting firewall communication functionalities, including IPSec Site-to-Site and SD-WAN.
• Ensure network security by implementing and maintaining firewalls, intrusion detection and prevention systems, and other security measures.
• Proficiency in quickly learning to install, configure, and troubleshoot firewalls and other networking accessories that are new or unfamiliar.
• Extensive knowledge of various firewall and switch brands and models to make recommendations on what to use when clients lean on iTecs for consulting.
• Monitor network performance and optimize network resource utilization to ensure maximum uptime and efficiency.
• Work with clients to understand their network requirements and develop solutions that meet their needs.
• Provide technical support to clients and internal teams regarding network issues, including on-site support when necessary.
• Perform regular network maintenance tasks such as firmware upgrades, patch management, and backup and disaster recovery.
• Document network configurations, procedures, and troubleshooting steps for future reference.
• Keep up-to-date with the latest network technologies and industry trends to recommend and implement improvements to network infrastructure and processes.
• Collaborate with other technical teams to integrate network infrastructure with other systems such as servers, storage, and cloud services.

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We understand that no one person can know everything, and at iTecs, we encourage Googling error messages and seeking advice from peers when tackling problems. As a Network Administrator, we expect you to have the technical expertise to be primarily self-sufficient in handling IT issues in an average corporate office network. While iTecs Network Administrators work primarily on level 2 tickets and projects, they are also expected to support the team by assisting clients with level 1 tickets as needed.

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To minimize the mileage and wear-and-tear on personal vehicles, we provide a company vehicle for on-site client visits and are in the process of expanding our fleet. However, there may be situations where you need to use your car to reach a client site if the company vehicle is not available. In such cases, we will provide bonuses to cover gas expenses if the appointment is outside of a 20-mile radius of our office.

The Network Administrator is expected to have expertise in and provide support with the following tasks:

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• Resolve issues with Windows, MAC, and Linux operating systems
• Respond to client requests involving network related issues
• Install, configure, and troubleshoot various firewalls including Sophos, Fortigate, Sonicwall, Cisco, and Check Point brands
• Knowledge of various VPN solutions including client and site-to-site
• Configuring managed switches including VLANs
• Assist the team with desktop level IT support
• Directing customer messages or calls to the relevant personnel
• Utilizing a ticketing system to track and document requests
• Documenting customer support inquiries and resolutions
• Administrating Active Directory and Office 365

Lastly, we serve a diverse clientele, and as such, we are looking for professionals who possess excellent social skills and carry themselves with the utmost professionalism and corporate etiquette.

The work environment at iTecs

One thing that sets iTecs apart from other companies is that we do not have a traditional help desk with a formal escalation process. Instead, each client is assigned a pod of iTecs experts who work collaboratively to deliver top-tier and white-glove IT support services. Each pod is headed by a Lead Network Administrator who provides guidance and clarification on the specifics of our clients' infrastructures.

Despite our rapid growth and the numerous projects and break-fix support requests we handle daily, we maintain a relaxed culture that empowers our staff to manage their own time, make self-guided decisions when tackling challenges, and take ownership of their work. Therefore, we look for professionals who share our values and can thrive in such an environment.

iTecs is an ideal workplace for highly engaged problem solvers who excel in fast-paced and dynamic environments. As a small company, we rely on close collaboration and mutual support to seize opportunities and achieve our goals. We seek individuals who are committed to their professional growth, possess a keen curiosity for new knowledge, and readily embrace challenges as opportunities for growth. At iTecs, we value a can-do attitude, self-motivation, and a willingness to work hard as part of a team to make a meaningful impact on our clients and the world of IT.

Opportunities for growth at iTecs

iTecs is a comprehensive IT solutions provider specializing in MSP, cybersecurity, and cloud hosting services. We offer our professionals the flexibility to explore their interests and develop their skills in a specific vertical that aligns with their passion. In addition, our rapidly expanding range of services provides ample opportunities for growth and career advancement within the company.

This is a full-time job opportunity for motivated individuals committed to advancing their careers and positively impacting the IT industry. We encourage our employees to be proactive, innovative and dedicated to delivering the highest quality services to our clients.

Benefits:

• Dental Insurance
• Health insurance
• Vision insurance
• Sick days PTO
• Vacation PTO
• Parental leave
• Maternal leave
• Bereavement leave

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Ability to commute/relocate:

• Plano, TX 75074: Reliably commute or planning to relocate before starting work (Required)

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Experience:

• Windows: 2 years (Required)
• Linux: 1 year (Appreciated)
• Computer hardware: 2 years (Required)
• Windows Server: 1 year (Required)
• Next-Generation Firewalls: 1 year (Required)
• VPN solutions: 1 year (Required)
• VLANs: 1 year (Required)
• Managed network switches: 1 year (Required)

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