Brief glossary of terminology whilst using iTecs services

Below we list some of our terminology to help you understand our products, services and general lingo.


*Words used primarily in the field during the course of providing services.

  • BBB A+:  Better Business Bureau A plus rating – link here
  • BDR: Backup and Disaster Recovery
  • Certified Experts: Specialists within our organization who have passed exams and received certifications; e.g. MTA, MSCE, EMC, CCDA, VCP6-NV, CTIAsec
  • Client: Business entity, partner or person who engages iTecs for IT related services – link here
  • * Client: A computer or software application that is part of a client’s network – link here
  • Consulting: Advising businesses on how to leverage technology to better suite their business needs – link here
  • Database: Software that serves as a repository for information; e.g. MySQL, Microsoft SQL Server, Oraclelink here
  • Debian: A free Linux operating system with over 51,000 packages – link here
  • DRaaS: Acronym for Disaster Recovery as a Service – link here
  • Fixed Fee: Services provided to a client for a flat monthly fee – link here
  • * Hosed: Computer, device or software that is corrupt, broken, or damaged beyond repair – link here
  • Hourly: Services provided to a client on a per hour basis, usually associated with on-demand IT support – link here
  • Linux: A very stable and dependable operating system mainly used as servers with various roles – link here
  • Managed Services Contract: Affordable fixed monthly fee, tailored to each client
  • OpenSUSE: A Linux operating system primarily used for server roles and application hosting –  link here
  • Redhat: A Linux operating system used mostly in enterprise networks as application hosting server – link here
  • Retainer Contract: Pre-purchased block of time that never expires and is used to provide clients IT services – link here

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