Since 2002, iTecs has been providing companies with skilled technical assistance help desks for enterprises, large, mid-sized, and small businesses alike. With our offices centrally located in Dallas, TX, we provide your company with English-speaking certified technical support specialists that follow SOC2 Type 2, HIPAA, and PCI compliance standards.
iTecs provides Tier 1 and 2 IT Technical Support Services to your staff and clientele. Our flexible plans allow us to provide companies with customized solutions for their IT needs. We offer private white-labeled help desk services and 24/7 support. We also offer network monitoring and management, cybersecurity as a service, and various other managed IT services to help you improve your infrastructure.
Our clients know we're not just another call center company that outsources their helpdesk to an offshore provider. We offer a service that goes way beyond the basics. It's no secret; having reliable, competent, and well-spoken English language agents always available when you need them is critical to your organization's success.
Managed service providers (MSPs) can benefit from leveraging our IT helpdesk services to reduce their ticket count and overhead. Our MSP customers get to use our Remote Monitoring and Management (RMM) service as well as our other services to increase their overall menu of support.
Leveraging our team of professional, experienced technical support staff reduces overhead as well as infrastructure, payroll, and administrative costs. Enterprise companies, such as the Kraft company, save hundreds of thousands of dollars by having our agents trained in their proprietary software and detailed protocols.
Businesses that are rapidly expanding their market share require an IT team capable of meeting the increasing demands of their business. We offer tailor-made technical support solutions for every business in any industry.
Universities and colleges use a wide variety of technologies for their faculties, staff, and students that require reliable and manageable service. We offer higher education institutions attractive and affordable custom solutions, which include:
Managed service providers (MSPs) can benefit from leveraging our IT helpdesk services to reduce their ticket count and overhead. Our MSP customers get to use our Remote Monitoring and Management (RMM) service as well as our other services to increase their overall menu of support.
Leveraging our team of professional, experienced technical support staff reduces overhead as well as infrastructure, payroll, and administrative costs. Enterprise companies, such as the Kraft company, save hundreds of thousands of dollars by having our agents trained in their proprietary software and detailed protocols.
Businesses that are rapidly expanding their market share require an IT team capable of meeting the increasing demands of their business. We offer tailor-made technical support solutions for every business in any industry.
Universities and colleges use a wide variety of technologies for their faculties, staff, and students that require reliable and manageable service. We offer higher education institutions attractive and affordable custom solutions, which include:
Our IT support team can learn your company's product, business protocol, and other intricacies so we can competently address your technical support issues. If you have an existing ticketing-based system or knowledge-base assets, we can leverage the currently existing structure; otherwise, we can use our own system and customize it to your needs.
Our robust IT support systems provide you with data metrics that track and regularly report customer and staff calls, requests, and incidents. You may contact your assigned Help Desk Account Manager for assistance during either onboarding or ongoing service requests.
Our IT help desk staff can be reached by phone, text, email, live chat, and through our easy-to-use ticketing system. Your staff will always have a way to contact the iTecs help desk team around the clock.
Every interaction someone has with your brand is an opportunity to reflect your company's competency and elegance. Your iTecs help desk team consists of highly skilled and experienced professionals who have proven experience in resolving Tier 1 and Tier 2 IT help desk issues.
We can tailor our help desk partnership to the needs of your business. You can choose which features of our program we use for you: a dedicated customer service staff, technical assistance, having us leverage your existing knowledge base and ticketing systems, agents who answer the phone under your business' own brand, or all of these things plus more.
We offer a variety of tailored reports that give you a broad overview of your systems' health: targeted reporting, key performance indicators (KPIs), and analytics; all on demand. You'll get complete visibility into the usage and adoption of our IT help desk services. Our highly trained help desk agents are diverse in their skill sets and able to learn new products quickly.
Our clients know we're not just another call center company that outsources their helpdesk to an offshore provider. We offer a service that goes way beyond the basics. It's no secret; having reliable, competent, and well-spoken English language agents always available when you need them is critical to your organization's success.
We start by having an initial phone conversation to better understand your IT help desk requirements. This call includes introducing you to your IT Help Desk Manager, the company's CEO, and other essential agenda subjects such as what your needs and goals are.
If necessary, we can assign a dedicated trainer who will help us understand your company's IT requirements, infrastructure, and protocols. That trainer will then train the iTecs agents so they can efficiently and effectively handle your customer service requests.
Analyze Your Goals and Requirements
Connect the Dots and Design Your Service
Implement Our IT Help Desk Service